Tech Support Specialist - Inbound Voice Process

Adeeba E Services Pvt LtdKolkata

On-site Full-time

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Experience Level

Entry Level

Qualifications

The ideal candidate will possess:A strong command of English with excellent verbal communication skills. Previous experience in a tech support or customer service role is preferred. Basic technical knowledge related to troubleshooting and problem-solving. The ability to work in a fast-paced environment and manage multiple tasks. A positive attitude and a passion for customer service.

About the job

Join our dynamic team at Adeeba E Services Pvt Ltd as a Tech Support Specialist specializing in inbound voice processes. In this pivotal role, you will be the first point of contact for customers seeking technical assistance, providing exceptional support and solutions.

Your primary responsibilities will include:

Handling incoming customer calls related to technical issues.
Diagnosing and resolving technical problems efficiently.
Providing clear and concise instructions to customers.
Maintaining customer satisfaction through effective communication.

About Adeeba E Services Pvt Ltd

Adeeba E Services Pvt Ltd is a leading provider of customer support solutions, dedicated to delivering high-quality services to clients worldwide. Our mission is to empower our team members while ensuring exceptional customer experiences.

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