Technical Account Manager at GitBook | Europe

GitBookEurope (+/- 3 hours)

On-site Full-time

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Experience Level

Experience

Qualifications

Qualifications:3+ years in post-sale account management or customer success. Demonstrated success in achieving NRR. Strong product understanding and quick adaptability to a developer-focused product. Ability to connect product utilization to business conversations. Experience in early-stage account management is a plus.

About the job

A little about us

At GitBook, we are dedicated to creating the ultimate platform for crafting, publishing, and managing exceptional documentation. With nearly 40,000 new sign-ups each month and over 100,000 Monthly Active Users, our platform is trusted by more than 2 million users, including renowned teams from Zoom, FedEx, Nvidia, Snyk, and Google. We are a profitable company, supported by prestigious investors like P9 Capital, Notion Capital, and Fly VC. Our talented team is distributed across 15 countries spanning North America, Europe, and Asia.

The role

We are in search of our inaugural Technical Account Manager to accelerate our enterprise expansion.

As our portfolio of enterprise customers expands, we require an individual who can drive success and growth within this critical segment. This unique role at GitBook offers the chance to create expansion strategies from the ground up while achieving our Net Revenue Retention (NRR) goals. You will serve as the primary liaison for all new and existing enterprise clients.

What you will be doing:

Facilitating post-sale customer onboarding. Collaborating with our Account Executives and Solutions Engineers, you will ensure that new accounts can seamlessly integrate GitBook into their operations.
Managing ongoing customer engagement, adoption, and strategic planning. You will establish a system for effectively managing our growing customer base, utilizing revenue metrics, product health, and areas for expansion as key inputs.
Identifying and promoting expansion opportunities. Leveraging your relationships with client champions, you will pinpoint new avenues for product adoption within existing accounts.
Overseeing renewals and mid-term expansions. You will take charge of enterprise renewals and expansions, ultimately being responsible for enterprise NRR.
Communicating product commitments based on customer feedback. You will relay customer requests for product changes (while managing their expectations) and keep clients informed about progress and updates.

What we're looking for

A minimum of 3 years of experience in post-sale account management or customer success, particularly in onboarding, adoption, expansion, and renewals.
A proven track record of achieving NRR targets.
An insightful product mindset with the ability to quickly understand a developer-centric product.
Adept at translating product usage into commercial discussions.
Experience as a founding account manager in an early-stage company is highly desirable.

The hiring process

Disc...

About GitBook

GitBook is a leading platform designed for creating, publishing, and maintaining top-notch documentation. With a substantial user base and backing from esteemed investors, we are committed to fostering a collaborative and innovative work environment across multiple global locations.

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