About the job
Rithum connects brands, suppliers, and retailers through a commerce network designed to simplify collaboration and improve e-commerce outcomes. The platform helps businesses grow faster, manage operations across multiple channels, expand product offerings, and increase profit margins.
More than 40,000 businesses use Rithum to manage their operations on a large scale, representing over $50 billion in annual Gross Merchandise Volume. The company’s commerce, marketing, and delivery tools support clients in creating streamlined shopping experiences for consumers from start to finish.
Role overview
The Technical Account Manager (TAM) provides strategic technical guidance and operational support to enterprise and strategic clients. This role works closely with the Client Success Manager to ensure technical solutions align with business goals, support smooth implementation across channels, and drive ongoing success through platform optimization and scalable technical approaches.
What you will do
- Deliver technical direction and support to clients throughout their engagement with Rithum
- Collaborate with Client Success Managers to align technical solutions with client business objectives
- Facilitate the implementation of channels and help optimize the use of Rithum’s platform
- Build trust with clients and internal technical teams
Requirements
- Strong project management skills
- Comprehensive knowledge of Rithum’s products
- Ability to work effectively with both clients and technical teams
This is a remote position based in Chicago or open to remote candidates.
