Technical Account Manager - Auth0

Okta, Inc.Tokyo, Japan

On-site Full-time

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Experience Level

Experience

Qualifications

To excel in this role, candidates should possess:Experience in customer-facing or technical delivery roles. Strong communication skills, with the ability to engage in both technical and business conversations. Demonstrated adaptability and problem-solving capabilities. A proactive mindset with a focus on customer success.

About the job

Discover Okta

Okta is recognized as the world's leading identity company, empowering individuals to securely utilize technologies across various platforms and devices. Our versatile offerings, including the Okta Platform and Auth0 Platform, prioritize security and accessibility, establishing identity as the cornerstone of business security and growth.

At Okta, we embrace diverse perspectives and experiences. We’re not seeking candidates who meet every criterion; rather, we value lifelong learners and those who enhance our team with their unique insights.

Join us in creating a world where identity is in your hands.

About the Okta Technical Account Management (TAM) Team

The TAM team enables Okta customers to implement secure, scalable, and innovative identity solutions, serving as their trusted identity advisor. We foster enduring success by enhancing technical capabilities, guiding critical identity decisions, and shaping long-term identity strategies. Our focus is on optimizing customer identity management, workforce identity, and security posture, while maximizing the value of Okta’s product suite and ensuring customer loyalty at renewal periods.

The Auth0 Technical Account Manager Role

This role presents a thrilling opportunity for a technical expert to join the Okta Japan TAM team, specializing in the Auth0 platform, a user-friendly, adaptable authentication and authorization solution for consumer and SaaS applications. We enhance login experiences for users across the board.

As a trusted identity coach, you will engage with a portfolio of renowned brands, assisting them with their Auth0 implementations. By building strong relationships with technical stakeholders early in the customer journey, you will gain insights into their businesses, objectives, challenges, and technical environments. Your expertise will ensure Okta's long-term strategic alignment with customers’ needs, helping them realize the full potential of their Auth0 investments while addressing new challenges and enhancing their security posture.

The ideal candidate will possess experience in customer-facing roles or technical delivery. They should demonstrate a knack for both technical and business discussions, showing adaptability and insightful follow-through with clients. Candidates should be able to exemplify their understanding of the TAM role with real-world problem-solving examples.

Key Responsibilities:

Act as a trusted advisor to customers, guiding them in their identity journey.
Facilitate customer success through proactive engagement and strategic planning.
Ensure customers derive maximum value from the Auth0 platform.
Help identify and address technical challenges and opportunities for improvement.
Collaborate with internal teams to deliver exceptional support and solutions.

About Okta, Inc.

At Okta, we are at the forefront of identity management, dedicated to transforming the way organizations connect with their users. Our mission is to provide secure and seamless access across various platforms and devices, enabling businesses to thrive in the digital age. We pride ourselves on our innovative solutions and commitment to diversity and inclusion, fostering a culture where every team member can contribute to our shared vision of security and growth.

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