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Experience Level
Experience
Qualifications
The ideal candidate will possess a strong background in technical account management or customer success, with a proven track record in the cybersecurity industry. You should be adept at problem-solving, possess excellent communication skills, and demonstrate a passion for helping clients succeed. Key qualifications include:Experience in account management or a related field, preferably within cybersecurity or technology. Exceptional communication skills, both written and verbal. Strong technical aptitude with the ability to grasp complex concepts quickly. Proven ability to work independently and manage multiple projects simultaneously. Fluency in English; additional languages are a plus.
About the job
SpyCloud is seeking a Technical Account Manager based in the UK to support clients across the EMEA region. This remote role focuses on helping organizations get the most from SpyCloud’s security solutions.
What You Will Do
Act as a trusted advisor for clients, working to understand their specific security needs and challenges.
Provide technical guidance and support to help clients use SpyCloud’s products effectively.
Lead product training sessions and support integration efforts.
Work closely with clients to deliver tailored solutions that strengthen their security posture.
Foster strong relationships to drive customer satisfaction and loyalty.
Location
This position is remote and open to candidates located in the UK.
About SpyCloud
SpyCloud is a leading cybersecurity firm dedicated to helping organizations protect their sensitive data from cyber threats. Our innovative solutions are designed to detect and mitigate risks effectively, empowering businesses to maintain their security and privacy in an increasingly digital world. Join us and be part of a passionate team committed to making the internet a safer place.
Role overview Yuno seeks a Technical Account Manager based in Europe. This role centers on developing strong relationships with clients and guiding them through technical implementations from initial planning to completion. The position connects clients with Yuno’s engineering and product teams, ensuring support and solutions are tailored to each client’s ne…
Join Realtime Board Global as a Technical Account Manager and be the vital link between our company and our clients. In this role, you will leverage your technical expertise and strong communication skills to manage key accounts, ensuring customer satisfaction and product success. You will collaborate with cross-functional teams to deliver tailored solutions that meet client needs and drive business growth.
As a Technical Account Manager at Trainline, you will play a crucial role in fostering strong relationships with our key clients. You will be responsible for ensuring that they derive maximum value from our platform by providing exceptional technical support and guidance. Your expertise will enable clients to optimize their use of our services, ensuring their satisfaction and success.Your role will involve collaborating closely with various internal teams to deliver tailored solutions that meet client needs, addressing technical queries, and facilitating the onboarding process. You will be pivotal in identifying opportunities for upselling and cross-selling additional services.
Associate Technical Account Manager(London-based: 3 days in office)Our MissionAt Ben, we are more than just a benefits platform; we are a catalyst for positive change in people's lives. Our innovative technology integrates the entire benefits ecosystem, driving improved outcomes for employers, employees, brokers, and providers alike.Our mission is straightforward: to create a world where everything operates at peak efficiency, ensuring every employee receives the support essential for their success—both professionally and personally.Your RoleAs an Associate Technical Account Manager at Ben, you will be the go-to person for our customers when it comes to technical matters. You'll manage a portfolio of accounts, collaborating closely with Customer Success Managers (CSMs) to guarantee that clients derive genuine value from our platform. You'll step in to rectify issues, provide clarity, and propose enhancements.This position sits at the crossroads of customer relations and technical problem-solving. You will handle escalations, conduct enablement sessions, investigate recurring challenges, and empower our customers' administrative teams to use Ben with confidence. When issues arise, you'll diagnose the problem and ensure it doesn't reoccur.As we expand our Technical Account Management function at Ben, you will join at a pivotal time, helping to shape our approach to supporting our largest clients while advancing your skills in a setting that encourages ownership from day one.Your ResponsibilitiesAccount Management: You will oversee a portfolio of customers, manage Level 2 technical escalations, and work with CSMs to maintain account health. You'll keep a close watch on customer satisfaction, identify potential issues early, and proactively address them.Benefit Renewal Coordination: You will manage the end-to-end process of benefit renewals for your accounts, ensuring that no detail is overlooked during this critical phase of the customer journey.Technical Onboarding and Enablement: You will lead the technical onboarding process for new clients, conducting product demonstrations and workshops to facilitate smooth navigation of our platform for admin users.Technical Issue Investigation and Resolution: You will thoroughly investigate technical challenges, collaborating with Support, Engineering, and Product teams to identify root causes. When issues exceed your scope, you'll escalate them effectively.
Join Rithumliboard as a Technical Account Manager, where you will play a pivotal role in managing client relationships and ensuring the successful implementation of our innovative solutions. You will be responsible for understanding client needs, providing technical guidance, and delivering exceptional service to foster long-term partnerships.Your expertise will be critical in bridging the gap between our technical teams and clients, ensuring that our products and services align with their business objectives. As a remote position, you will enjoy the flexibility to work from anywhere in the United Kingdom while collaborating with a dynamic and dedicated team.
Join 1Password: A Leader in Cybersecurity Innovation. We are on a remarkable growth trajectory, having surpassed $400M in annual recurring revenue (ARR). Our achievements have earned us a prestigious place on the Forbes Cloud 100 list for four consecutive years, and we collaborate with renowned partners such as Oracle Red Bull Racing and the Utah Mammoth.About UsAt 1Password, we are committed to cultivating a secure and productive digital environment. Our mission revolves around enhancing employee efficiency while safeguarding security. We ensure every identity is verified, every application login is protected, and every device is trusted. As pioneers of the enterprise password management sector and innovators of Extended Access Management—an advanced cybersecurity solution tailored for modern workflows and AI—we strive for excellence in user experience and product strategy. Trusted by over 180,000 organizations, from Fortune 100 companies to groundbreaking AI firms, 1Password empowers teams to securely leverage the SaaS and AI tools necessary for optimal performance.If you are passionate about enhancing digital security for millions, eager to collaborate with a team of motivated professionals, and excited to tackle challenging problems in a vibrant and fast-paced environment, we invite you to apply. Join us in our quest to create a safer and more user-friendly digital future.Our Technical Account Management team is dedicated to ensuring customers derive long-lasting value from their 1Password solutions. We intertwine technical proficiency with customer advocacy, guiding organizations through every phase from implementation to adoption, expansion, and renewal. Collaborating closely with Onboarding and Implementation, Customer Success Managers, Product, Support, and Enablement teams, we ensure a seamless post-sale experience. We are driven by a customer-first mentality, rich technical curiosity, and a commitment to fostering profound, trusted partnerships that empower organizations to thrive securely with 1Password.As a Senior Technical Account Manager, you will take ownership of the technical aspects of the post-sale customer lifecycle. You will oversee implementations, drive user adoption, and serve as a trusted technical advisor on identity management, access control, device security, and SaaS security. Your efforts will yield measurable outcomes for our clients while shaping the future of access management. You will manage strategic accounts, mentor colleagues, and influence the scaling of customer engagement, processes, and industry best practices. Balancing technical depth with commercial insight, your focus will always be on enhancing customer value and retention.
About SemgrepSemgrep is at the forefront of code security innovation, enabling developers to build with confidence and speed. Our platform allows teams to identify, report, and resolve real issues before deployment, with a security system that evolves alongside development. Semgrep integrates seamlessly into the developer workflow, providing essential guardrails that ensure security without disrupting productivity. With an AI-driven approach, Semgrep minimizes false positives and highlights actionable vulnerabilities, a fact validated by 95% of security reviewers across over 6 million findings. Our solution has empowered AppSec teams to reduce false positives by 80%, significantly alleviating their workload.Founded in San Francisco and supported by leading venture capital firms including Menlo Ventures, Felicis Ventures, Lightspeed Venture Partners, Redpoint Ventures, and Sequoia Capital, Semgrep has earned recognition from Gartner in the Application Security Testing space. We are proud to be trusted by industry leaders such as Snowflake, Dropbox, and Figma. Discover more at semgrep.dev.About the RoleAs a Senior Technical Account Manager (TAM) at Semgrep, you will play a pivotal role in nurturing our most valuable customer relationships. You will spearhead the implementation and continuous adoption of Semgrep's platform, ensuring that each client realizes their full potential through customized growth strategies. Responsibilities include de-escalating critical issues that could lead to customer churn, acting as an account expert, advocating for customer feedback in product development, and conducting executive business reviews for both technical and leadership audiences. This role is highly collaborative, working closely with various teams such as Sales, Product Management, Engineering, Marketing, and Support.Location: London, UKWhile prior experience in a fast-paced tech environment is beneficial, we value problem-solving abilities more than specific credentials. If this opportunity excites you, we encourage you to apply even if you don't meet every requirement!
Please be aware that FireMon has recently discovered unauthorized entities impersonating our HR department as part of phishing attempts. All legitimate communications from FireMon will come from the FireMon.com domain. We will never request any banking information during the interview process. If you have any doubts about the legitimacy of a communication from us, please reach out at security@firemon.com.FireMon stands as a leader in global cybersecurity, recognized for our innovative technologies and visionary solutions. Here, we celebrate proactive thinking and foster a dynamic environment that promotes continuous innovation in how we develop products, support our clients, and produce impactful results daily.As a Technical Account Manager (TAM), you will serve as a key technical resource for designated customers, ensuring their needs are communicated effectively across all services, training, support, and product development offerings. Your role will involve prioritizing technical issues and conveying these priorities to our support team, updating clients on service project statuses, and articulating the urgency of Request for Enhancements (RFEs) to product management, contributing to the evolution of our product roadmap.In this position, you will provide clients with updates on open tickets, details of ongoing projects, upcoming release schedules, trending issues, upgrade recommendations, and guidance through early access and beta programs. This role may also involve occasional onsite visits.
Jobgether is looking for a Technical Account Manager based in the UK. This position serves as the main contact for clients, helping them reach their technical goals and get the most out of Jobgether’s products and services. Role overview The Technical Account Manager guides clients through technical integrations and provides ongoing support. Building strong client relationships and understanding each client’s unique needs are central to this role. Collaboration with internal teams is key to ensuring clients succeed with Jobgether’s solutions. What you will do Act as the primary point of contact for client accounts Support clients during complex technical integrations Offer ongoing technical assistance and advice Work closely with internal teams to deliver positive results for clients Requirements Technical background with experience supporting clients Strong relationship-building and communication skills Comfort working in a technology-focused setting
Role Overview SpyCloud is seeking a Technical Account Manager based in the UK to support clients across the EMEA region. This remote role focuses on helping organizations get the most from SpyCloud’s security solutions. What You Will Do Act as a trusted advisor for clients, working to understand their specific security needs and challenges. Provide technical guidance and support to help clients use SpyCloud’s products effectively. Lead product training sessions and support integration efforts. Work closely with clients to deliver tailored solutions that strengthen their security posture. Foster strong relationships to drive customer satisfaction and loyalty. Location This position is remote and open to candidates located in the UK.
Why Join PlayStation?At PlayStation, we pride ourselves on being not just the ultimate destination for gaming but also the premier workplace. As a global leader in entertainment, we are behind the PlayStation family of products and services, which includes PlayStation®5, PlayStation®4, PlayStation®VR, PlayStation®Plus, and critically acclaimed software titles from PlayStation Studios.We are committed to fostering an inclusive environment where all employees feel empowered and diversity is celebrated. We invite individuals who are passionate about innovation, technology, and gaming to explore our openings and join our expanding global team.PlayStation is a subsidiary of Sony Group Corporation, enhancing our reach and innovation in the entertainment industry.Position Overview: Senior Technical Accounting ManagerLocation: London, UK (Hybrid)The Senior Technical Accounting Manager is a pivotal role where you will lead technical accounting initiatives to ensure compliance with applicable accounting standards and regulations. Reporting to the Director of Technical Accounting, Finance Governance, and Compliance, you will play a key role in our financial governance.Your responsibilities will include:Aligning, documenting, and maintaining accounting policies.Assessing accounting treatments and drafting comprehensive memorandums.Adopting new accounting standards, including ESG considerations.Coordinating with the "deals desk" to evaluate significant contracts and their accounting implications.Providing technical accounting insights for M&A activities, including contract reviews.Building cross-functional relationships to gather relevant details for accounting assessments.Collaborating with local and group external auditors during memorandum reviews.Reviewing and evaluating the assumptions used in estimations.Serving as the primary accounting contact for legal matters.Assisting FP&A and planning teams in forecasting and budgeting impacts due to accounting treatments.Executing SOX controls related to technical accounting activities.Addressing ad-hoc technical accounting inquiries.
A little about usAt GitBook, we are dedicated to creating the ultimate platform for crafting, publishing, and managing exceptional documentation. With nearly 40,000 new sign-ups each month and over 100,000 Monthly Active Users, our platform is trusted by more than 2 million users, including renowned teams from Zoom, FedEx, Nvidia, Snyk, and Google. We are a profitable company, supported by prestigious investors like P9 Capital, Notion Capital, and Fly VC. Our talented team is distributed across 15 countries spanning North America, Europe, and Asia.The roleWe are in search of our inaugural Technical Account Manager to accelerate our enterprise expansion.As our portfolio of enterprise customers expands, we require an individual who can drive success and growth within this critical segment. This unique role at GitBook offers the chance to create expansion strategies from the ground up while achieving our Net Revenue Retention (NRR) goals. You will serve as the primary liaison for all new and existing enterprise clients.What you will be doing:Facilitating post-sale customer onboarding. Collaborating with our Account Executives and Solutions Engineers, you will ensure that new accounts can seamlessly integrate GitBook into their operations.Managing ongoing customer engagement, adoption, and strategic planning. You will establish a system for effectively managing our growing customer base, utilizing revenue metrics, product health, and areas for expansion as key inputs.Identifying and promoting expansion opportunities. Leveraging your relationships with client champions, you will pinpoint new avenues for product adoption within existing accounts.Overseeing renewals and mid-term expansions. You will take charge of enterprise renewals and expansions, ultimately being responsible for enterprise NRR.Communicating product commitments based on customer feedback. You will relay customer requests for product changes (while managing their expectations) and keep clients informed about progress and updates.What we're looking forA minimum of 3 years of experience in post-sale account management or customer success, particularly in onboarding, adoption, expansion, and renewals.A proven track record of achieving NRR targets.An insightful product mindset with the ability to quickly understand a developer-centric product.Adept at translating product usage into commercial discussions.Experience as a founding account manager in an early-stage company is highly desirable.The hiring processDisc...
HUMAN is looking for a Technical Account Manager to join the team in London, UK. This position centers on supporting customers throughout their journey, focusing on real-time client protection and ensuring customers gain meaningful value from HUMAN’s solutions. The role covers the full customer lifecycle, from onboarding to ongoing relationship management. Technical Account Managers at HUMAN serve as trusted partners to clients, combining technical knowledge with strong organizational skills. The position requires balancing multiple priorities, acting as the main point of contact for assigned accounts, and advocating for customer needs within the company. Building strong connections with clients helps shape HUMAN’s product direction, ensuring customer feedback influences both immediate and long-term improvements. Key Responsibilities Focus on customer satisfaction, retention, and building referenceable relationships across all assigned accounts. Serve as the primary contact for customers, developing and maintaining strong partnerships to support long-term success. Work with support teams to deliver high-quality service and act as the escalation point for customer issues. Collaborate with Sales, Tech Support, R&D, Finance, Product, and executive leadership to ensure a smooth customer experience. Gather and share customer feedback, advocating for product and service enhancements. Lead educational sessions and create materials to help customers understand and use HUMAN’s products effectively. Quickly learn about HUMAN’s Enterprise Security solutions, including Bot Defender, Code Defender, Credential Intelligence, and Account Defender, to support the Customer Success team. Organize and lead Executive Business Reviews with key customers and HUMAN stakeholders, including both leadership and technical teams. Requirements 5-7 years of client-facing experience in a similar role, with a proven record of managing and nurturing customer relationships.
At Docker, we simplify application development, allowing developers to concentrate on what truly matters. Our globally distributed, remote-first team is bonded by a shared enthusiasm for innovation and enhancing developer experiences. With over 20 million monthly users and 20 billion image pulls, Docker stands as the leading tool for building, sharing, and running applications—trusted by both startups and Fortune 100 companies. As we experience rapid growth, we invite you to join us on this exciting journey!In the role of Senior Technical Account Manager, you will be an essential strategic partner and trusted advisor to our most intricate and high-value clients. Your goal will be to ensure their success with the Docker platform while architecting and guiding their long-term digital transformation strategies alongside their leadership. You will be the expert who influences the trajectory of their technical success by translating business objectives into significant, long-term technical roadmaps.Key ResponsibilitiesDirect the strategic vision for several high-value enterprise accounts, fostering adoption and growth by aligning Docker's solutions with their long-term business goals.Represent the voice of the customer for our product and engineering teams, gathering and prioritizing feedback from multiple accounts to impact the Docker product roadmap directly.Conduct health assessments and maturity reviews of the platform, providing best practices regarding Dockerfiles, images, CI/CD, registry strategy, and governance of secure software supply chains.Advise customers on AI-enhanced development workflows and operational governance, integrating Docker's AI capabilities into their broader platform strategy.Design and implement intricate adoption plans that tackle essential technical and business challenges.Lead and facilitate Strategic Business Reviews, showcasing a comprehensive overview of the customer's technical journey and illustrating the strategic value and ROI of their partnership with Docker to senior leadership.Mentorship and guidance for junior TAMs, sharing best practices and contributing to the growth of the larger Technical Account Management team.
Why Join Harvey?At Harvey, we are revolutionizing the landscape of legal and professional services. Our approach is not just incremental; we are transforming the entire process from end to end. By leveraging cutting-edge AI technology, a robust enterprise platform, and profound industry expertise, we are redefining the future of knowledge work for years to come.This is an exceptional opportunity to contribute to the growth of a generational company at a pivotal moment. With over 1000 customers spanning more than 60 countries, a strong product-market fit, and top-tier investor backing, we are rapidly scaling and creating a new market category. Our work is ambitious, our standards are high, and the potential for personal, professional, and financial growth is unparalleled.Our team is composed of sharp, driven individuals who are deeply committed to our mission. We operate with speed, intensity, and a strong sense of ownership over the challenges we face—from initial concepts to long-term solutions. We maintain close relationships with our customers—from leadership to engineering—and collaborate to address real issues with urgency and care. If you excel in uncertain environments, strive for excellence, and want to help shape the future of work alongside others who elevate the standard, we invite you to build with us.At Harvey, we are writing the future of professional services today—and we are just getting started.Role OverviewAs Harvey continues to expand its customer offerings for strategic clients, we are seeking a Technical Account Manager to join our Customer Success team. This position will act as a high-touch, technically skilled support resource for our most strategic customers, addressing complex, urgent, and sensitive issues swiftly and expertly.The Technical Account Manager will enhance Harvey’s post-sale support by closely collaborating with Customer Success Managers and internal teams to provide exceptional technical assistance, proactive incident management, and effective customer communication. This role is perfect for someone who thrives in high-pressure situations, enjoys in-depth problem-solving, and is dedicated to delivering a world-class customer experience.
Join our dynamic team at Released as a Technical Account Manager for the EMEA region. In this pivotal role, you will be the primary point of contact for our esteemed clients, ensuring their technical needs are met and exceeded. You will facilitate communication between clients and our internal teams, driving customer satisfaction and technical success.Your ability to understand complex technical challenges and deliver tailored solutions will be key to helping our clients thrive. If you are passionate about technology and client success, we want to hear from you!
About HighspotHighspot is at the forefront of transforming how organizations enhance their sales productivity. Our mission is to revolutionize the sales enablement landscape, empowering millions to work more effectively. We are dedicated to creating remarkable software infused with innovation and purpose. A great workplace is not just defined by the tasks at hand, but also by the values we uphold and how they resonate in the real world. With a strong emphasis on fostering equitable work environments, we strive for a culture where every employee experiences a profound sense of belonging and feels empowered to drive change, both personally and professionally.About The RoleEmbark on an exciting career journey as a Technical Account Manager, where your efforts will directly contribute to the success stories of our most significant clients. As an essential bridge between our cutting-edge software solutions and our esteemed customers, you will provide tailored product insights that align with their business objectives. Your role will involve delving into their technical needs, cultivating strong relationships, and advocating for their achievements using our products.
About Checkout.com Checkout.com builds digital payment solutions for businesses including eBay, ASOS, Klarna, Uber Eats, and Sony. The platform processes billions of transactions each year, focusing on speed, reliability, and simplicity for online payments. With 19 offices across six continents, Checkout.com’s headquarters are in London. The company values a diverse team and a collaborative culture, always working to advance fintech and deliver strong results for clients. Role Overview: Senior Technical Account Manager The Senior Technical Account Manager joins the Enterprise Technical Account Management (TAM) team to build and strengthen relationships with strategic clients. This role combines technical know-how with a consultative approach, helping clients get the most from their payment solutions and ensuring their ongoing satisfaction. Main Responsibilities Serve as the main technical contact for key clients, building and maintaining strong partnerships. Understand each client’s business needs and goals, and proactively optimize their payment solutions to support adoption and engagement. Offer technical support by troubleshooting and resolving client issues quickly, keeping payment services running smoothly. Assist with upselling by leading product demonstrations and technical training sessions, and keeping clients updated on new features. Oversee project management for new payment solution integrations and technical migrations as clients grow with Checkout.com. Location: London
As a Senior Technical Account Manager at Mattermost, you will play a pivotal role in ensuring our customers achieve success with our innovative open-source collaboration platform. This position requires a proactive leader who can engage with clients, understand their technical needs, and provide expert guidance to facilitate seamless integration and utilization of our platform.You will be the primary point of contact for your assigned accounts, managing relationships with key stakeholders and delivering exceptional customer experiences. Your responsibilities will include conducting regular account reviews, identifying opportunities for growth, and collaborating with our product and engineering teams to advocate for customer needs.
At Mattermost, we are at the forefront of collaborative workflow solutions tailored for the defense, intelligence, security, and critical infrastructure sectors. Our platform is trusted by the U.S. Department of Defense and various Fortune 500 companies, operating seamlessly on-premises and in private cloud environments. We empower secure messaging, file sharing, automated workflows, audio/screensharing, and effective project management—ensuring complete control over data and operations. Mattermost enhances crucial workflows in mission planning, real-time operations, DevSecOps, incident response, and cyber defense, facilitating secure collaboration from tactical edges to enterprise headquarters. Our platform integrates effortlessly across web, desktop, and mobile environments, alongside tools like Microsoft Teams, Outlook, and Microsoft 365.For further information, visit www.mattermost.comWe are looking for a Senior Technical Account Manager to serve as a key customer-facing technical leader, responsible for the successful deployment, integration, and operational excellence of the Mattermost platform for enterprise and public sector clients throughout the United Kingdom and Francophone Europe.This role necessitates a robust technical background in infrastructure, cybersecurity, and DevSecOps, paired with the aptitude to cultivate trusted relationships with customers across diverse regions and languages. As a Technical Account Manager, you will act as a trusted advisor—collaborating with engineering, product, and customer teams to ensure Mattermost is deployed reliably, securely, and at scale.
