Technical Account Manager

At Braze, we pride ourselves on our vibrant and welcoming culture. Our team is not only approachable but also exceptionally kind and deeply passionate about what they do.We are committed to fostering this passion by setting high expectations, promoting teamwork, and ensuring a balance between work and life as we navigate our rapid global growth. Our goal is …

Role overview The Senior Director of Partnerships at Braze shapes and drives the company’s alliance strategy from the Chicago office. This position takes ownership of both planning and execution, ensuring that key partnerships align with business goals and market opportunities. Key responsibilities Lead and mentor a team dedicated to partnership success. Build, maintain, and strengthen relationships with existing partners. Identify and pursue new partnership opportunities to broaden Braze’s presence in the market. Develop strategies that deliver measurable business growth through alliances. Requirements Extensive experience in partnership management and business development. Proven ability to deliver results through strategic alliances. Strong leadership skills, with experience managing teams. Based in or able to work from the Chicago office.

At Braze, we pride ourselves on our exceptional team. We are a friendly, supportive, and deeply passionate group of individuals.Our aim is to foster this passion by upholding high standards, promoting collaboration, and ensuring a healthy work-life balance as we grow rapidly on a global scale, while advancing equity and opportunity both within and outside our organization.To thrive in this environment, you must be willing to set ambitious goals for yourself and your peers. There are always opportunities to contribute: embracing autonomy, assuming responsibility, and being receptive to diverse viewpoints are vital for our ongoing success.Our insatiable curiosity and our eagerness to share our varied interests create a unique vibrancy within our culture.If you are motivated to tackle exciting challenges and prefer to take action amidst change, you will have the chance to make a significant impact here, supported by a talented and passionate team. If you believe Braze is the right fit for you, we can’t wait to meet you.WHAT YOU'LL DOAs a Senior Site Reliability Engineer (SRE), you will play a critical role in ensuring the seamless operation of our internal-facing services and platforms. In essence, SREs are the guardians of site uptime. We combine the expertise of seasoned system administrators and software engineers, applying solid engineering principles, operational discipline, and advanced automation to our infrastructure and service offerings. Our focus lies in systems, whether that's networking, the Linux kernel, or other specialized interests in scaling algorithms or distributed systems.Your team will enhance automation, bolster infrastructure reliability, and empower Braze’s engineering teams to effectively utilize the infrastructure products and platforms we develop. With over 3.3 billion monthly active users across our client base, we manage hundreds of billions of data points each month and transmit billions of messages to end-users daily. We utilize a varied technology stack, anchored in Ruby on Rails, MongoDB, Redis, Kafka, Kubernetes, and beyond. As a Senior Site Reliability Engineer at Braze, you will work closely with your team and consumer engineering teams to consistently enhance the infrastructure, automation, and tooling supporting our internal products derived from these technologies.Main Responsibilities:Collaborate with Braze’s engineering teams to:Design products that effectively leverage infrastructure platforms in a scalable and reliable way.Troubleshoot reliability and scalability challenges across all layers of the stack, including products built on our infrastructure platforms.Enhance monitoring...

Join Braze as a Business Development Representative, where you will play a pivotal role in driving business growth and developing relationships with potential clients. This is an exciting opportunity to immerse yourself in the dynamic world of customer engagement solutions.Your responsibilities will include identifying new business opportunities, nurturing leads, and collaborating with sales and marketing teams to create effective strategies. Bring your passion for technology and strong communication skills to help drive our mission forward.

At Braze, we pride ourselves on our exceptional team—a group that is approachable, kind, and deeply passionate about what we do.We aim to fuel that passion by upholding high standards, fostering collaboration, and promoting a harmonious work-life balance as we navigate rapid global growth, all while committed to advancing equity and opportunity both within and outside our organization.To thrive in this environment, you'll need to set ambitious goals for yourself and those around you. There are countless ways to contribute: embracing autonomy, taking accountability, and welcoming diverse perspectives are vital to our ongoing success.Our curiosity to learn and our enthusiasm for sharing varied interests enrich our culture, creating a unique vibrancy.If you're eager to tackle exciting challenges and have a proactive mindset in the face of change, you'll be empowered to make a significant impact here, supported by a talented and passionate team. If Braze sounds like a place where you can excel, we look forward to meeting you!WHAT YOU'LL DOBraze is looking for a Senior Cloud Security Engineer to join our Security Engineering team. As a modern, cloud-first SaaS company, we operate entirely on cloud-native infrastructure with large-scale, distributed systems across AWS, GCP, and self-managed Kubernetes environments. We're seeking an engineer with extensive cloud security expertise to collaborate with our DevOps, Infrastructure, and Product Engineering teams to enhance our cloud security posture, safeguard our platforms, and shape the future of Cloud Security at Braze.In this role, you will engage in a variety of initiatives, including:Collaborating closely with Infrastructure, SRE, and Product Engineering to design secure cloud architectures and develop effective, scalable security controls for both new and existing services.Implementing and refining end-to-end cloud security controls across AWS, GCP, Kubernetes, CI/CD pipelines, and self-managed systems.Leading and enhancing our existing vulnerability management workflow for cloud assets, which includes scanning, triage, prioritization, and remediation using tools like Tenable and native CSP capabilities.Managing and optimizing security tools such as CrowdStrike (EDR/CSPM/IR), cloud-native security services, and SIEM detection rules with the support of our existing SIEM Management function.Conducting threat modeling for new cloud technologies and patterns adopted across engineering.Directly contributing to incident response, cloud forensics, and runtime security investigations.

Role overview The Senior Incident Manager at Braze, Inc. will be based in the Chicago office. This position centers on protecting the reliability of Braze’s services and working to minimize any disruptions for clients. What you will do Lead incident response, coordinating with multiple teams to address and resolve service issues as they arise. Collaborate with both technical and business groups to reduce the impact of incidents on customers. Identify and drive improvements in incident management processes to help strengthen overall service reliability. Impact This role is essential for maintaining smooth operations at Braze. By supporting high standards for uptime and customer trust, the Senior Incident Manager helps ensure that Braze’s services remain dependable for clients.

At Braze, we take pride in our team. We are genuinely approachable, exceptionally kind, and passionately driven individuals.We aim to fuel that passion by establishing high standards, promoting collaboration, and fostering a harmonious work-life balance as we collectively navigate rapid global growth while striving for increased equity and opportunities both within and outside our organization.To thrive in this environment, you must be ready to set ambitious goals for yourself and those around you. There are always avenues to contribute: exercising autonomy, embracing accountability, and being receptive to diverse perspectives are crucial to our ongoing success.Our innate curiosity and willingness to share our varied passions enrich our culture and create a vibrant atmosphere.If you are motivated to tackle exciting challenges and have a proactive approach in adapting to change, you will be empowered to make a significant impact here, supported by a sharp and passionate team. If Braze resonates with you, we look forward to connecting!

At Braze, we pride ourselves on our exceptional team—a group that is approachable, kind, and profoundly passionate about our work.We strive to ignite that passion through high standards, collaborative teamwork, and a commitment to work-life balance as we navigate rapid global growth while promoting equity and opportunity within and outside our organization.To thrive here, you need to hold yourself and your colleagues to high standards. Everyone has an opportunity to contribute: exercising autonomy, accountability, and openness to new perspectives are crucial to our ongoing success.Our deep curiosity and willingness to share diverse interests infuse our culture with vibrancy and balance.If you are eager to tackle stimulating challenges and possess a proactive mindset in the face of change, you'll have the chance to make a significant impact here, supported by a talented and passionate team. If Braze resonates with you, we look forward to meeting you.WHAT YOU'LL DOAs a Platform Software Engineer (PSWE), you will design and build distributed systems that power Braze's extensive background processing platform. We manage Sidekiq at Braze—handling over a trillion jobs daily across Kubernetes clusters globally. Your work will encompass autoscaling systems, metrics pipelines, reliable job execution, and internal frameworks that enhance the safety of distributed processing for application teams.Our operations are vast: we cater to 3.3 billion monthly active users, process hundreds of billions of data points monthly, and send billions of messages every day. Our tech stack includes Ruby on Rails, Go, MongoDB, Redis, and Kafka. As a PSWE, you'll collaborate with application teams to advance the Sidekiq platform they rely on, enhancing reliability, performance, and developer experience.Main responsibilities:Develop Braze’s embedded frameworks for large-scale distributed processing.Design, build, and operate internal software frameworks that facilitate Braze’s asynchronous and background processing systems on a massive scale.Evolve and extend frameworks based on technologies like Sidekiq to reliably execute over a trillion jobs per day across a globally distributed platform.Oversee scaling behavior, reliability guarantees, failure modes, and operational safety of these systems.Provide opinionated abstractions, tooling, and guardrails that empower application teams to utilize distributed processing safely without managing underlying complexities.Enhance observability, debuggability, and maintainability of our systems.

Join Braze as a Senior Full-stack Software Engineer, where you will be instrumental in developing innovative software solutions that enhance user experience across our platforms. In this role, you will utilize your expertise in both front-end and back-end technologies to build scalable applications that meet the evolving needs of our customers.

We are seeking a talented and experienced Lead Design Engineer to join our innovative team at Braze. In this pivotal role, you will be responsible for leading design initiatives and driving engineering solutions that enhance our product offerings and user experience. Your expertise will guide our design processes, ensuring that our products not only meet but exceed industry standards. If you are passionate about design and engineering and have a proven track record of leadership, we want to hear from you!

Join Braze as a Senior AI Success Manager, where you will be at the forefront of enhancing customer experiences through innovative AI solutions. In this role, you will be responsible for leading customer success initiatives, ensuring that our clients leverage our AI capabilities to drive engagement and satisfaction. You will collaborate closely with cross-functional teams to deliver exceptional service and maximize the value of our platform.

We are seeking a dynamic and driven Senior Account Executive to join our Scale team at Braze. In this pivotal role, you will leverage your expertise in sales and relationship management to connect with enterprise clients, driving the adoption of our cutting-edge customer engagement platform. You will champion the needs of our clients, ensuring they receive exceptional service while helping them unlock the full potential of our solutions.As a Senior Account Executive, you will be instrumental in identifying new business opportunities, nurturing client relationships, and achieving sales targets. Your deep understanding of the SaaS landscape and customer engagement strategies will enable you to provide tailored solutions that meet the unique needs of each client.

Join Braze as an Accounting Manager in our vibrant Chicago office! As a pivotal member of our finance team, you will oversee accounting processes, ensuring compliance and accuracy in financial reporting. You will collaborate with cross-functional teams to drive efficiency and support strategic business decisions.

The Senior Account Manager, Enterprise at Braze, Inc. supports a portfolio of major clients based in Chicago. This role centers on building strong relationships with large, high-value customers, ensuring they gain the most from Braze’s solutions. Working closely with each client, the Senior Account Manager listens to their goals and responds to their needs, serving as a trusted partner throughout their engagement. Key responsibilities Manage and nurture relationships with enterprise clients as their primary point of contact Focus on customer satisfaction and work to secure long-term client retention Spot opportunities for clients to realize more value from Braze products Coordinate with internal teams to address client issues and meet expectations Role focus This position is designed for those who enjoy supporting enterprise customers and thrive on helping organizations achieve their goals through thoughtful account management. Success in this role comes from a mix of attentive client service, proactive problem-solving, and effective collaboration across teams.

As an Engagement Manager II at Braze, you will play a pivotal role in driving the success of our clients by developing and managing their engagement strategies. This role requires a blend of strategic thinking, project management skills, and a deep understanding of our product offerings. You will collaborate closely with cross-functional teams to ensure that our clients are not only satisfied but are achieving their desired outcomes.

Role Overview Braze is growing globally and building on a culture that values teamwork, high standards, and open communication. The company supports a balance between work and personal life, encouraging autonomy and accountability. Team members bring curiosity and a range of interests, creating a lively workplace where different perspectives are welcome. The Solutions Consulting team at Braze connects technology with business strategy. Team members combine technical expertise with clear communication, helping clients understand and invest in Braze’s products. What You Will Do Act as a trusted advisor to prospective clients in the Media and Entertainment sector during the sales process. Showcase product knowledge and strategic thinking to guide successful client engagements. Lead complex technical evaluations from start to finish, serving as a technical expert in Media and Entertainment. Mentor and support other Solutions Consultants to strengthen the team’s practice. Collaborate with Sales, Product, Security, and Marketing teams to deliver results for customers. Manage deal strategy and technical validation throughout intricate sales cycles. Travel up to 50% during peak periods as needed. Location This position is based in the Chicago office. Who Will Thrive Comfortable leading technical and strategic conversations with clients. Experienced in managing complex sales cycles and technical evaluations. Enjoys mentoring colleagues and sharing expertise. Values collaboration across multiple teams. Willing to travel as required by the role.

Role overview The Senior Lead AI Solutions Consultant at Braze, Inc. will play a key part in shaping how advanced AI technologies enhance customer engagement. Based in Chicago, this role centers on designing and delivering AI-driven solutions that align with business objectives and improve user experiences. Collaboration is essential in this position. The consultant works alongside teams from different departments to ensure that AI initiatives support company goals and drive meaningful results for customers. What you will do Apply advanced AI methods to develop solutions that boost customer engagement Work with cross-functional teams to design and implement AI projects Focus on delivering tools and strategies that improve user experiences and support business growth Location This position is based in Chicago.

Join Braze, a cutting-edge company specializing in customer engagement solutions, as an IT Associate. In this crucial role, you will assist in maintaining and optimizing our IT infrastructure, ensuring seamless operations across our various departments. You will collaborate with team members to troubleshoot technical issues, implement solutions, and support our employees with their IT needs.

Join Braze as an Account Executive specializing in Emerging Enterprises, where you will play a pivotal role in engaging with innovative clients and driving growth. In this dynamic position, you will leverage your expertise to foster relationships, understand client needs, and deliver tailored solutions that enhance their customer engagement strategies.