Technical Customer Success Manager

Company OverviewDeepgram stands at the forefront of the burgeoning trillion-dollar Voice AI industry, delivering cutting-edge real-time APIs for speech-to-text (STT) and text-to-speech (TTS), as well as enabling the creation of scalable production-grade voice agents. Trusted by over 200,000 developers and more than 1,300 organizations, including Twilio, Clou…

Join our dynamic team as a Customer Care Associate in the APAC region and be the first point of contact for our valued clients. In this role, you will handle customer inquiries, provide outstanding support, and ensure a seamless experience for our customers across various platforms.

About Us:Alpaca is a pioneering self-clearing broker-dealer headquartered in the United States, offering cutting-edge brokerage infrastructure for stocks, ETFs, options, cryptocurrencies, fixed income, and 24/5 trading capabilities. Our recent Series D funding round has raised over $320 million, propelling our vision for a comprehensive and accessible financial services ecosystem.We empower hundreds of financial institutions across 40 countries, including broker-dealers, investment advisors, wealth managers, hedge funds, and crypto exchanges, managing over 9 million brokerage accounts through our institutional-grade APIs.Our diverse global team comprises experienced engineers, traders, and brokerage professionals dedicated to our mission of making financial services accessible to everyone on the planet. We are committed to open-source contributions and fostering a dynamic community, continually improving our award-winning, developer-friendly API and its robust infrastructure.Alpaca is proudly supported by esteemed global investors, including Portage Ventures, Spark Capital, Tribe Capital, Social Leverage, Horizons Ventures, Unbound, SBI Group, Derayah Financial, Elefund, and Y Combinator. Our Team:We are a vibrant team of over 230 distributed members who thrive in a remote work environment, collaborating from locations around the globe, including the USA, Canada, Japan, Hungary, Nigeria, Brazil, the UK, and more! If you are passionate about contributing to Alpaca's rapid growth and resonate with our core values—Stay Curious, Have Empathy, and Be Accountable—we encourage you to apply.Your Role:As a Senior Sales Engineer at Alpaca, you will serve as the primary expert on our products and services for our partners. Your role will leverage your technical expertise, exceptional communication skills, and innovative problem-solving abilities to enhance the sales process for Alpaca's expanding suite of offerings. You will focus on growing our enterprise partner base within your designated territory.Your Responsibilities:Act as the product and technical subject matter expert, with the ability to thoroughly understand and articulate all features of the Alpaca platform to a variety of audiences and stakeholders.

About HightouchHightouch is an innovative AI platform designed for marketing and growth teams. Our AI agents transform marketing workflows, empowering marketers to craft content, strategize campaigns, and execute plans with remarkable speed and efficiency.Positioned at the crossroads of significant technological advancements in LLMs and agentic AI, alongside the swift adoption of cloud data warehouses such as Snowflake and Databricks, Hightouch has established itself as a leader in AI-driven marketing. We partner with industry frontrunners including Domino’s, Chime, Spotify, Ramp, Whoop, Grammarly, and many others, boasting a clientele of over 1000 organizations.At Hightouch, our team is dedicated to making a meaningful impact for our customers. We tackle challenges with a first-principles mindset, act swiftly and efficiently, and foster an environment of compassion and kindness. We seek team members who excel in communication, possess a growth-oriented mindset, and are driven and persistent in achieving our objectives.About The RoleThe Customer Success Engineer position is both challenging and rewarding, requiring exceptional organizational skills and the ability to manage multiple tasks effectively. You will engage directly with users to ensure they derive maximum value from our platform. This role involves responding to inquiries via Intercom, Slack, phone, or email. A technical understanding of API documentation, SaaS tools (such as CRMs, ESPs, ERPs), and data usage fundamentals is essential.This position also offers broad exposure across Hightouch, fostering close collaboration with Solutions Architects, Solutions Engineers, Marketing, Engineering, and Operations. It is ideal for team players eager to make an impact both within the company and for our customers.What You'll DoThe perfect candidate is eager to learn, enthusiastic about cross-functional collaboration, focused on delivering outstanding customer experiences, and passionate about sharing knowledge with others. As a startup, Hightouch offers opportunities to contribute across various functions as we grow. You will thrive in an environment where asking questions and taking initiative are encouraged.Moreover, you should be a self-starter, comfortable with ambiguity, willing to challenge existing norms, and a strong collaborator. Every member of Hightouch plays a crucial role in our journey, and this position is key to enhancing our user experience.

Who We Are Seeking...Promenade is experiencing rapid growth and is in search of a dedicated Customer Success Manager (CSM).In this pivotal role, you will ensure the success of our floral partners by delivering exceptional value, cultivating strong relationships, and driving customer retention.We are looking for an empathetic and motivated individual who thrives on solving complex challenges with enthusiasm and a competitive spirit while also being a collaborative team player. The ability to perform under pressure and navigate ambiguity is essential, as we operate in a fast-paced environment where change is the norm.Candidates should possess a minimum of 1 year of experience in a Customer Success role, specifically managing the retention of a dedicated book of business. Bilingual proficiency in Spanish is a significant advantage!

Company OverviewDeepgram stands at the forefront of the burgeoning Voice AI economy, offering cutting-edge real-time APIs for speech-to-text (STT) and text-to-speech (TTS) capabilities, as well as enabling the development of scalable production-grade voice agents. With over 200,000 developers and more than 1,300 organizations leveraging Deepgram's technology—including industry leaders like Twilio, Cloudflare, and Jack in the Box—our voice-native foundation models deliver unmatched accuracy, low latency, and cost efficiency. Supported by a recent Series C funding round led by top global investors, Deepgram has processed an impressive 50,000 years of audio and transcribed over 1 trillion words, making us the undisputed leader in voice technology.Company Operating RhythmAt Deepgram, we embody an AI-first philosophy, where the application and comfort with AI are integral to our innovation and performance metrics. All team members are encouraged to actively utilize and experiment with advanced AI tools, incorporating them into their daily workflows. We measure success by how effectively AI is leveraged to achieve results, and the creative application of the latest AI capabilities is crucial for success. Candidates should be eager to embrace new models and quickly adapt to changes, as we operate at the dynamic pace of AI development. This position may not suit those who prefer a structured and traditional 9-to-5 work environment.The OpportunityAs Deepgram continues to expand across the APAC region, we are seeking a Solutions Architect to manage intricate post-sales engagements, guide clients through production phases, and enhance technical support within the area. You will engage throughout the complete customer lifecycle, focusing primarily on architecture, implementation, and Tier-3 technical issue resolution. This role also involves contributing to pre-sales validation requiring deep technical expertise, collaborating with Product and Engineering teams for feedback and roadmap development, and assisting in the maturation of our global operations.About Applied Engineering at DeepgramApplied Engineering merges technical proficiency with innovative solutions, fostering a collaborative environment that encourages personal and professional growth.

At Metabase, we empower individuals and organizations to harness the power of their data effortlessly. From agile startups to large enterprises with extensive user bases, our platform remains a favorite among users for its intuitive design and functionality. Discover why people love us.We transform the landscape of enterprise business intelligence by providing data tools that blend simplicity with sophistication. Our opinionated open-source solution serves as a powerful starting point for companies aiming to measure, analyze, and share their data effectively, and it is trusted by thousands of organizations worldwide.We are currently seeking a dedicated and technically proficient Customer Success Engineer to enhance our expanding global team. The ideal candidate is passionate about data, enjoys assisting others, and thrives in a startup environment, guiding our customers to maximize their Metabase experience.Our clientele primarily consists of software engineers, data engineers, and data analysts who value expert insights and support. Join us in making data accessible and impactful for our users!

About Us:Wrapbook is an innovative and user-friendly platform that simplifies production payroll and accounting, making it faster and more secure. Our comprehensive payroll solution connects your entire team—production, accounting, cast, and crew—within a single platform. Wrapbook empowers production teams to efficiently manage projects, compensate cast and crew, monitor expenses, and obtain insightful data, while enabling workers to handle timecards, track pay, and onboard to new projects from any device. We bring transparency and reliability to production payroll, enhancing overall team productivity.Trusted by various companies, Wrapbook provides payroll services for industry leaders such as SMUGGLER, Tuff, and GhostRobot. Our expanding team of over 250 professionals across the USA and Canada includes experts from SAG-AFTRA, DGA, IATSE, Teamsters, Amazon, Microsoft, Facebook, and more. Backed by prominent investors including Jeffrey Katzenberg’s WndrCo, Andreessen Horowitz, and A* Capital, we have successfully raised $130M and are well-positioned financially.The Opportunity - Customer Success Operations Manager - Remote (USA / Canada)Wrapbook is at the forefront of creating an operating system for the project economy in one of the most intricate payroll and compliance sectors globally. As we grow, our success hinges not only on demand but also on operational reliability, execution capacity, and customer trust.The Revenue Operations team is responsible for the systems, data, and operational rigor that facilitate scalable growth. The Customer Success Operations Manager will report to the Head of Revenue Operations and be a key member of Wrapbook’s leadership team within the Customer Success organization, collaborating closely with the Head of Customer Success and functional leaders across Onboarding, Customer Success, and Support to refine operational strategy and execution priorities.This role merges operational insights with systems execution—detecting friction in post-sale workflows, converting ambiguity into clear requirements, and implementing scalable, Salesforce-enabled solutions that enhance reliability, efficiency, and customer experience.This is a build-mode role requiring an analytical thinker who can drive systems execution—either by implementing scalable workflow solutions directly or by translating requirements into precise technical designs for implementation.

Federato is dedicated to transforming the insurance landscape by ensuring efficient and equitable coverage for everyone. We empower insurers to offer affordable solutions in response to contemporary challenges such as climate change, cyber threats, and social inflation. With backing from pioneers in the tech industry like Salesforce, Veeva, Zoom, and Box, we are well-positioned to redefine insurance processes.As the only AI-native platform managing the entire policy lifecycle, we revolutionize how insurance operations are executed. Our integrated decision-making capabilities allow underwriters to achieve their unique portfolio objectives swiftly and effectively. From the moment a submission arrives in an underwriter’s inbox, our AI technology prioritizes submissions, focusing on high-value business opportunities, providing real-time portfolio insights, and streamlining operations into a cohesive system. Federato enables better business outcomes.Key Responsibilities:Collaborate closely with Customer Success leadership to design, implement, and scale the post-sales customer lifecycle, covering onboarding, adoption, value realization, renewals, and expansions.Manage Customer Success systems and data infrastructure (primarily Salesforce), ensuring data integrity and actionable insights across various accounts, users, and personas.Define, measure, and communicate customer value through specific business outcomes, usage metrics, and health scoring.Create and maintain dashboards and reports to support retention efforts, expansion opportunities, and identify churn risks.Facilitate the tracking of user engagement and adoption metrics, pinpointing opportunities to enhance customer engagement and product retention.Collaborate with Sales, Product, and Finance teams to synchronize strategies for expansion, upselling, and renewals, ensuring smooth transitions and clear accountability.Identify areas for improvement in Customer Success processes, leading initiatives to enhance tools, workflows, and automation.Act as a strategic advisor to CS leaders, translating strategy into actionable plans through data, processes, and systems.

Join Canonical as an Enterprise Customer Success Manager, where you will play a vital role in nurturing relationships with our esteemed enterprise clients. As a key player in our newly established Customer Success department, your mission will be to enhance customer satisfaction, minimize risk, and drive the adoption of our innovative open-source solutions. You'll engage with diverse teams across the globe, facilitating their success with our flagship platform, Ubuntu, and a suite of other groundbreaking technologies. Your expertise will ensure clients receive tailored support while navigating their journey with Canonical’s offerings.

Join Canonical as a Graduate Customer Success ManagerAt Canonical, we are pioneering a dynamic and strategic Customer Success department aimed at minimizing risk and churn while promoting the adoption of innovative products and services. As a Customer Success Manager (CSM), you will cultivate trust with your assigned customers, ensuring they have an exceptional experience as they navigate Canonical's diverse offerings. By deeply understanding your customers' goals, you will leverage a wide array of internal and external resources to resolve any challenges, align expectations, and develop a tailored collaboration roadmap.As we expand our Customer Success team, we aim to provide insightful, precise interactions across our product range—from Ubuntu to open-source infrastructure and applications.This entry-level role primarily focuses on our Tech segment, including store customers, while managing a designated portfolio. Each month, thousands of new users select Ubuntu, and it is our mission to guarantee they enjoy a seamless user experience through effective problem-solving, onboarding, and value realization. By collaborating with various teams and participating in marketing campaigns, you will engage with a diverse spectrum of Canonical product users, identifying our future champions.Location: This is a remote position open to applicants worldwide.

At Arcadia, we are committed to creating happier and healthier lives for everyone. We envision a transformative healthcare landscape driven by data. Our innovative platform integrates complex and diverse data into a cohesive foundation for health, enabling organizations to enhance care delivery, increase revenue, and reduce costs.Join our dedicated team of passionate individuals striving to make healthcare more sustainable. We are eager to welcome like-minded people to help us achieve our vision.To learn more, visit arcadia.io.Why This Role Matters at ArcadiaAs a Customer Success Manager (CSM) at Arcadia, you will play a pivotal role in ensuring the success of our non-enterprise clients. You will be responsible for fostering customer satisfaction through the adoption of Arcadia's capabilities, maintaining high data quality, providing effective support, and facilitating seamless upgrades. Your deep understanding of Arcadia's functionality and value-based care will empower you to lead product training, troubleshoot issues, and align our tools with evolving business goals.You will be adept at linking strategic business objectives with Arcadia’s offerings, thriving in detailed problem-solving scenarios. As the primary point of contact for customers, you will manage a portfolio of accounts, prioritize project execution to support client objectives, and enhance the utilization of Arcadia's tools, ensuring ongoing success.In this role, you will collaborate closely with leaders across various divisions, including implementation management, production support experts, engineering, product managers, and service desk teams.What Success Looks Like

Truv is on the forefront of revolutionizing the financial data landscape with our innovative and secure real-time API platform, enabling seamless payroll account access. Our advanced technology simplifies income and employment verification, facilitates direct deposit switching, and more—transforming outdated processes into opportunities for financial empowerment. Backed by $30 million from prestigious investors such as Kleiner Perkins and NYCA, we are challenging a $2 billion legacy market through groundbreaking innovation and a client-centric approach. Our leadership team, comprised of veterans from Apple, Carta, Venmo, MX, and Okta, is dedicated to redefining financial data accessibility. As a Customer Success Manager for Enterprise Accounts, you will play a pivotal role in nurturing relationships with our strategic Fintech and Financial Institution clients. This high-impact position is integral to driving revenue growth, enhancing customer satisfaction, and ensuring the long-term success of Truv’s clientele.

About Us:Wrapbook revolutionizes the production payroll and accounting landscape with an innovative, user-friendly platform designed to streamline processes and enhance security. Our comprehensive payroll solution connects production teams, accounting departments, cast, and crew in one central hub, empowering users to manage projects efficiently, pay staff, monitor expenses, and access valuable insights. Workers can easily manage their timecards, track payments, and onboard for new projects from any device, providing clarity and reliability in production payroll while boosting team productivity.Trusted by a diverse range of clients, Wrapbook is the backbone of payroll for leading production companies like SMUGGLER, Tuff, and GhostRobot. With a dynamic team of over 250 professionals across the USA and Canada, our experts come from prestigious backgrounds including SAG-AFTRA, DGA, IATSE, Teamsters, Amazon, Microsoft, and Facebook. Backed by prominent investors such as Jeffrey Katzenberg’s WndrCo, Andreessen Horowitz, and A* Capital, we have successfully raised $130M and are positioned for continued growth.Position Overview - Senior Customer Success Manager, Film & Television (Remote - USA / CANADA)We are on the lookout for a talented and strategic Senior Customer Success Manager (CSM) to join our Film & Television (FTV) team, focusing on Mid-Market clients. In this pivotal role, you will be the primary relationship steward post-onboarding, driving client engagement, feature adoption, account growth, and overall client satisfaction.You will oversee a diverse portfolio of film and television clients, serving as their strategic partner while collaborating closely with Paymasters, Implementation, Labor Relations, and RevOps teams to ensure a high-touch, concierge client experience. This hands-on position requires a professional who excels at balancing strategic initiatives with daily operational support in a fast-paced, collaborative setting.Your Responsibilities:Manage a portfolio of Film & Television clients post-onboarding, acting as their strategic partner and main point of contact.Enhance client success by fostering relationships, increasing feature adoption, and identifying growth and retention opportunities.Work closely with Paymasters to ensure accurate and compliant payroll processing alongside seamless daily operations.Conduct proactive engagements, including health checks, product roadmap discussions, and quarterly business reviews tailored to client needs.

Join Canonical as an Enterprise Customer Success Manager, where you'll play a pivotal role in our innovative Customer Success department. This dynamic team is dedicated to minimizing churn, enhancing product adoption, and fostering growth within existing accounts. As a Customer Success Manager (CSM), you will cultivate trust with your assigned clients, ensuring they have a seamless experience with Canonical's extensive offerings. By grasping your customers' objectives, you'll align expectations, propose a variety of additional services, and help alleviate challenges while steering collaboration roadmaps to success. We are expanding our Customer Success team to provide intelligent and tailored interactions across our product portfolio, which includes Ubuntu, open-source infrastructure, and applications. To ensure focused support, our CSMs are specialized in segments tailored to various customer needs, including SMEs just embarking on their journey with us, established large enterprises, and select high-potential customers. All CSMs will also assist with business support for unassigned customers through effective campaign management and customer inquiries.

Role Overview stora is hiring a Multilingual Customer Success Manager to support clients across EU markets. This remote position centers on building strong relationships with a diverse customer base, ensuring satisfaction, and encouraging engagement. What You Will Do Communicate with clients in multiple languages to address questions and resolve issues promptly Guide new customers through onboarding and help them get started with stora’s products Deliver product training tailored to client needs Share feedback and insights to help shape customer success strategies for the European market What Helps You Succeed Fluency in multiple European languages Experience supporting customers, ideally in SaaS or tech-driven environments Strong communication and relationship-building skills Ability to work independently and collaborate with a remote team

Role overview The Onboarding Operations Specialist - APAC guides new team members through their initial experience with the company. The focus is on making the onboarding process positive and seamless for colleagues throughout the Asia-Pacific region. What you will do Coordinate onboarding activities for new hires in APAC, making sure each step is handled efficiently. Collaborate with internal teams and stakeholders to improve onboarding processes. Ensure onboarding practices reflect the company’s culture and values. Balance multiple tasks and priorities while keeping a close eye on details. Location This is a remote position based in the APAC region.

Join Our Team as a Technical Success ManagerAt Upsun, we are redefining the cloud application landscape by creating a platform that resonates with both humans and AI. Our innovative technology empowers hybrid teams to focus on what truly matters – solving complex challenges while our AI tools handle the coding and testing. Developers, DevOps professionals, and platform teams benefit from a reliable environment for building, deploying, and scaling applications without the hassle of backend infrastructure management.As a Technical Success Manager, you will play a pivotal role in ensuring our clients achieve their desired outcomes with our platform. Your expertise will help them leverage our features for maximum efficiency and productivity.Why Work with Us?Consistent performance, even under high demand.Default secure and compliant environments for peace of mind.Built-in real-time observability and profiling tools.Fast cloning, configuration, and provisioning capabilities.AI-ready features seamlessly integrated into existing stacks.Our name embodies our mission: 'Up' signifies uptime, reliability, and acceleration, while 'Sun' represents our global support available 24/7, ensuring you can rest easy while we keep things running smoothly.We are a diverse, remote-first organization that values open-source principles and fosters an inclusive environment. Our team is united by a curious spirit, a hunger for knowledge, and a commitment to innovation.Our Core Values: We strive to make a positive impact. We aim for the stars. We care for one another.

acryldata is looking for a Customer Success Manager to help clients get the most value from its data solutions. This is a remote role open to candidates based anywhere in Europe. What you will do Guide new clients through onboarding, making sure they start off smoothly with acryldata’s products. Schedule and lead regular check-ins to track progress and address client needs. Spot areas where clients can improve their use of acryldata’s solutions and suggest practical steps forward. Work closely with teams across the company to resolve issues and help clients reach their goals. Remote work and flexibility This position is fully remote within Europe. Manage your schedule independently while supporting clients and collaborating with colleagues.