Technical Customer Support Specialist - Mandarin

ElevenLabsJapan

On-site Full-time

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Experience Level

Experience

Qualifications

Key ResponsibilitiesProvide exceptional technical support to our Mandarin-speaking customers. Diagnose and resolve product-related issues effectively and efficiently. Collaborate with cross-functional teams to enhance product offerings. Document customer interactions and feedback for continuous improvement. QualificationsFluency in Mandarin and English, both written and spoken. Strong problem-solving skills and a passion for customer service. Experience in a technical support role is a plus. Ability to work collaboratively in a fast-paced environment.

About the job

About ElevenLabs

At ElevenLabs, we are revolutionizing the intersection of artificial intelligence and technology. Established in January 2023, we introduced the world’s first human-like AI voice model, and since then, we've garnered the attention of millions of users and thousands of businesses, including industry giants such as Deutsche Telekom and Meta. Backed by esteemed investors like Andreessen Horowitz and Sequoia, we've successfully raised $781 million in funding, achieving a valuation of $11 billion.

Our innovative solutions span three primary platforms:

ElevenAgents: A platform that allows businesses to provide seamless customer experiences with robust integrations and reliability for deploying voice and chat agents at scale.
ElevenCreative: This platform empowers creators and marketers to effortlessly generate and edit audio, music, images, and videos in over 70 languages.
ElevenAPI: Offers developers access to our leading AI audio foundational models, fostering creativity and innovation.

Our team, comprised of researchers, engineers, and operators, is dedicated to pushing the boundaries of what’s possible. If you are passionate about making a lasting impact through hard work, we invite you to join us.

How We Operate

High-Velocity Environment: We thrive on rapid experimentation and lean autonomous teams with minimal bureaucracy.
Impact Over Titles: We focus on the impact of your contributions rather than job titles; every task matters.
AI-First Approach: AI is at the core of our operations, enabling us to achieve higher quality results across all departments.
Commitment to Excellence: Our work reflects the high standards of our AI models.
Global Talent: Your skills are what matter, not your location.

What We Provide

Innovative Culture: Be part of a transformational journey in AI, collaborating with a team that continuously challenges the status quo.
Growth Opportunities: At ElevenLabs, you can drive meaningful impact beyond your specific role.
Learning & Development: We are committed to your professional growth through various learning opportunities.

About ElevenLabs

ElevenLabs is at the forefront of AI research and product development, redefining human-technology interaction. With groundbreaking advancements in AI voice models and a commitment to excellence, we empower businesses and creators worldwide to achieve more.

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May 9, 2025

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Full-time|Remote|Japan

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