Technical Engineer

CvonlinelatviaRīga, Rīga, Latvija

On-site Full-time

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Experience Level

Experience

Qualifications

We are seeking individuals with a strong technical foundation, engineering mindset, and a willingness to learn. Required Experience and Knowledge:Relevant education in computer science, electrical engineering, IT, telecommunications, energy, or a related field. Experience in a technical support role. Good understanding of computer hardware, operating systems, and network fundamentals. Knowledge of IP networking concepts, such as IP addresses, subnets, network adapters, port forwarding, VPN, and bandwidth. Analytical thinking, responsible attitude, discipline, and professional communication style. Proficient verbal and written English skills for working with documentation, IT systems, and global clients. Preferred Qualifications:CompTIA A+, Network+, Security+ or similar certifications.

About the job

The Technical Engineer at Cvonlinelatvia plays a key role in supporting clients and partners with Luxriot software installations and related systems. This position is based in Rīga, Latvija, and focuses on providing technical expertise for both software and hardware environments.

What you will do

Assist with installing, configuring, and troubleshooting Luxriot software and connected systems for clients and partners.
Manage support tickets, analyze technical issues, and help clients reach stable solutions.
Investigate problems across software, hardware, network, and system layers using tools like log files, Windows Event Logs, and system diagnostics.
Reproduce client-reported issues in the Rīga lab using equipment such as IP cameras, servers, access control systems, and video analytics tools.
Collaborate with developers and QA engineers when deeper technical analysis, workarounds, or code changes are needed.
Offer advice on hardware, software, and system configurations tailored to client needs and project requirements.
Keep current with the design, testing, and maintenance of large-scale video systems, including those with high camera counts, significant data volumes, and demanding uptime requirements.

About Cvonlinelatvia

Cvonlinelatvia is dedicated to providing cutting-edge technological solutions and exceptional customer service, focusing on the installation and support of advanced software systems.

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