Technical Escalation Manager

The Technical Account Manager position at Box, Inc. centers on building and sustaining strong client relationships. This role involves serving as a reliable advisor to customers, helping them get the most out of Box’s solutions. Role overview Technical Account Managers work closely with clients to understand their needs and support their ongoing use of Box p…

Discover OktaOkta is recognized as the world's leading identity company, empowering individuals to securely utilize technologies across various platforms and devices. Our versatile offerings, including the Okta Platform and Auth0 Platform, prioritize security and accessibility, establishing identity as the cornerstone of business security and growth.At Okta, we embrace diverse perspectives and experiences. We’re not seeking candidates who meet every criterion; rather, we value lifelong learners and those who enhance our team with their unique insights.Join us in creating a world where identity is in your hands.About the Okta Technical Account Management (TAM) TeamThe TAM team enables Okta customers to implement secure, scalable, and innovative identity solutions, serving as their trusted identity advisor. We foster enduring success by enhancing technical capabilities, guiding critical identity decisions, and shaping long-term identity strategies. Our focus is on optimizing customer identity management, workforce identity, and security posture, while maximizing the value of Okta’s product suite and ensuring customer loyalty at renewal periods.The Auth0 Technical Account Manager RoleThis role presents a thrilling opportunity for a technical expert to join the Okta Japan TAM team, specializing in the Auth0 platform—a user-friendly, adaptable authentication and authorization solution for consumer and SaaS applications. We enhance login experiences for users across the board.As a trusted identity coach, you will engage with a portfolio of renowned brands, assisting them with their Auth0 implementations. By building strong relationships with technical stakeholders early in the customer journey, you will gain insights into their businesses, objectives, challenges, and technical environments. Your expertise will ensure Okta's long-term strategic alignment with customers’ needs, helping them realize the full potential of their Auth0 investments while addressing new challenges and enhancing their security posture.The ideal candidate will possess experience in customer-facing roles or technical delivery. They should demonstrate a knack for both technical and business discussions, showing adaptability and insightful follow-through with clients. Candidates should be able to exemplify their understanding of the TAM role with real-world problem-solving examples.Key Responsibilities:Act as a trusted advisor to customers, guiding them in their identity journey.Facilitate customer success through proactive engagement and strategic planning.Ensure customers derive maximum value from the Auth0 platform.Help identify and address technical challenges and opportunities for improvement.Collaborate with internal teams to deliver exceptional support and solutions.

Join Adjust, a leading company under AppLovin (NASDAQ: APP), which empowers marketers globally to measure and enhance their applications across various platforms, from mobile to CTV and beyond. Adjust partners with businesses at every phase of their app marketing journey, catering to both rapidly growing digital brands and traditional companies launching their first applications. Our robust measurement and analytics solutions provide unparalleled visibility, insights, and essential tools that lead to superior outcomes.Make an Impact/ The role:As a Technical Account Manager, you will become an integral member of the APAC TAM team in Tokyo, collaborating closely with various teams including Sales and Integration, as well as all other departments within Adjust. Your primary responsibility will be to ensure an exceptional customer experience, swiftly addressing client issues and effectively resolving them to maintain satisfaction and trust.Empower Your Potential/ Responsibilities:Act as the technical point of contact for clients within Adjust.Assist clients in maximizing the use of Adjust products and tackle any technical challenges they face.Provide daily support and conduct regular check-in calls with your client base.Collaborate with a global support team.Serve as a trusted technical advisor to clients in Japan, ensuring optimal utilization of our measurement platform and services.Conduct proactive account monitoring and technical health assessments.Facilitate clients’ decision-making processes and ensure successful setups by testing and validating configurations.Solve complex issues using both internal and external tools.Work with cross-functional teams (Engineering, Sales, and Support) to resolve customer issues and develop custom solutions.Escalate complex technical issues to engineers and contribute ideas for optimization and improvement to relevant teams.Bring Your Knowledge/ Experience & Qualifications:3–5+ years of experience in a technical account management or related role.Strong communication and interpersonal skills.Proficient in problem-solving and troubleshooting complex issues.Experience in the mobile app or technology industry is a plus.

Dataiku is the leading platform for AI success, acting as the enterprise orchestration layer for the development, deployment, and governance of AI initiatives. Within a unified environment, teams can design and manage analytics, machine learning, and AI operations with the transparency, collaboration, and control necessary for enterprise effectiveness. Dataiku seamlessly integrates with various data platforms, cloud infrastructures, and AI services, enabling organizations to implement AI across diverse vendor environments with centralized governance.The world’s top companies depend on Dataiku to operationalize AI and leverage it as a true engine of business performance, delivering measurable value. For more insights, visit the Dataiku blog, LinkedIn, X, and YouTube.How You’ll Make an ImpactPartner with customers and the internal account team to identify both short- and long-term priorities, developing a strategic engagement plan.Serve as the primary technical advisor for client teams, providing expert guidance and hands-on support across multiple areas, including:Architecture and deployment of the Dataiku platformPlatform operations and upgradesBest practices for platform utilizationSecurity, data management, and computational resourcesML-Ops, monitoring, and scaling strategiesAssist clients in integrating the product into their systems and resolving any technical challenges.

nice is seeking a Senior Technical Account Manager based in Tokyo to help clients get the most from our products and services. This role centers on building strong relationships with customers and supporting their technical needs. What you will do Serve as the main contact for technical questions from assigned accounts Offer proactive support and guidance to ensure customer needs are addressed promptly Work with internal teams to suggest product improvements based on feedback Lead regular account reviews to discuss performance and highlight areas for growth Role overview This position focuses on customer satisfaction and success. The Senior Technical Account Manager uses technical knowledge to help clients optimize their experience with nice’s offerings. Collaboration with other teams and frequent communication with customers are key parts of the job.

Join Adjust, a proud member of the AppLovin family (NASDAQ: APP), where we empower marketers globally to measure and optimize their applications across diverse platforms including mobile and CTV. From dynamic digital brands to traditional businesses venturing into app development, Adjust provides cutting-edge measurement and analytics solutions that deliver visibility, insights, and essential tools for enhancing marketing outcomes.Make an Impact / The Role:As an Associate Technical Account Manager, you will be an integral part of our APAC TAM team based in Tokyo. You will collaborate closely with various teams, including Sales and Integration, along with all other departments at Adjust. Your primary responsibility will be to ensure an exceptional customer experience by swiftly addressing client issues and effectively resolving them, thereby maintaining their satisfaction and trust.Empower Your Potential / Responsibilities:Act as the primary technical contact for clients within Adjust.Guide clients on the optimal use of Adjust products and assist in overcoming technical challenges.Provide daily support and conduct regular check-in calls with your client base.Collaborate with a global Support team.Serve as a trusted technical advisor to Japanese clients, ensuring they maximize the use of our measurement platform and services.Conduct proactive account monitoring and technical health assessments.Facilitate client decision-making and ensure successful setups through testing and validation.Troubleshoot complex issues utilizing both internal and external tools.Work with cross-functional teams (Engineering, Sales, and Support) to resolve customer concerns and implement tailored solutions.Escalate intricate technical issues directly to our engineering team and provide suggestions for optimization and improvements.

Welcome to OktaOkta stands as the world's premier identity company, liberating individuals to securely leverage any technology, anywhere, on any device or application. Our versatile and impartial offerings, including the Okta Platform and Auth0 Platform, ensure secure access, authentication, and automation, placing identity at the forefront of business security and growth strategies.At Okta, we value diverse perspectives and experiences. We are not in pursuit of candidates who meet every criterion; rather, we seek lifelong learners who can enrich our organization with their distinct experiences.Become a part of our mission! We’re crafting a future where identity is truly yours.About the Okta Technical Account Management (TAM) TeamThe TAM team empowers Okta clients to implement secure, scalable, and transformative identity solutions by acting as their trusted identity advisors. We drive sustained success through enhanced technical proficiency, proactively guiding our clients' identity decisions and long-term vision. Our goal is to shape our customers' strategies for customer identity, workforce identity, and security posture while maximizing value from Okta’s suite of products and ensuring customer retention during contract renewals. The Auth0 Technical Account Manager RoleThis is an exciting opportunity for a skilled technical expert to join the Okta Japan TAM team, specializing in the Auth0 platform—an intuitive and adaptable authentication and authorization solution for Consumer and SaaS applications. In essence, we enhance the login experience for users.You will collaborate with a portfolio of renowned brands on their Auth0 implementations as an identity advisor. By fostering strong relationships with technical stakeholders from the outset of the customer journey, you will gain insights into their business, objectives, challenges, and technical environment, ensuring that Okta executes a long-term strategic plan to address these challenges and unlock the full potential of their Auth0 platform investment while continuously evolving to meet new goals and bolster security posture.The ideal candidate for this role possesses experience in either client-facing or technical delivery roles. They demonstrate both interest and adaptability in technical and business discussions, exhibiting agility in conversation and effective follow-through for clients. They can illustrate their understanding of the TAM role through specific examples of problem-solving strategies and tactics frequently encountered in this position.Key Responsibilities:Act as a trusted advisor to clients, ensuring effective implementation and utilization of the Auth0 platform.Build and maintain strong relationships with stakeholders to understand their business needs and challenges.Guide clients in developing their identity strategies and optimizing their security posture.Monitor and report on key metrics to demonstrate value and success of the Auth0 implementation.Collaborate with internal teams to ensure alignment and support for client needs.

As part of Datadog's dedicated technical solutions team, you will play a pivotal role in driving our global expansion by educating prospective clients and ensuring the success of our existing customers. In the role of Technical Account Manager (TAM), you will deliver hands-on technical support to our largest clients, guiding them in the adoption of our extensive suite of products and features. You will be recognized as a trusted advisor, helping translate IT Operations into tangible business value. At Datadog, we pride ourselves on cultivating a collaborative office culture that fosters creativity and strong relationships among our team members. Our hybrid work model allows Datadogs to achieve a balanced work-life integration that suits their individual needs.

About DataVisorDataVisor stands at the forefront of the battle against fraud and risk with its innovative AI-driven platform, recognized for delivering unparalleled detection coverage within the industry. Our cloud-based SaaS solution empowers organizations to seamlessly consolidate, enrich, and scale their data, enabling them to respond swiftly to the ever-evolving landscape of fraud and money laundering in real-time. Utilizing patented unsupervised machine learning technology, advanced device intelligence, and powerful investigation tools, DataVisor guarantees a performance boost from the very first day. Our flexible architecture is designed to support complex and sophisticated use cases across various sectors while significantly reducing total ownership costs. Trusted by Fortune 500 companies worldwide, DataVisor is a recognized leader in this space.Our award-winning software is developed by an elite team of experts specializing in big data, machine learning, security, and scalable infrastructure. We foster a culture that is open, collaborative, and focused on delivering results. Join us and become part of a dynamic team!Position OverviewAs a Senior Technical Account Manager (TAM) at DataVisor, you will be responsible for nurturing a portfolio of client relationships, establishing yourself as a trusted technical advisor and solution partner for leaders within the customer’s fraud and risk management teams. Collaborating closely with our Delivery Team, you will oversee the customer’s data integration and onboarding process, ensuring they adopt best practices to maximize their investment in our platform. You will engage in a variety of tasks, from assessing and debugging platform performance to providing technical guidance and best practices. Additionally, you will advise clients on the utilization of custom or DataVisor-developed machine learning models and automation rules to identify suspicious activities. This role requires cross-functional collaboration with Customer Success, Engineering, and Product teams to achieve desired outcomes.Key Responsibilities Deliver product support and manage the escalation and resolution of technical issues Design machine learning and rule-based solutions tailored to clients’ fraud challenges Lead in-depth solution deployment discussions during late-stage pre-sales calls Understand client use cases and outline plans to meet success criteria Oversee integration and product implementation processes for customers Conduct and coordinate business reviews and presentations with clients Influence product roadmap by effectively communicating client feedback to internal teams Represent DataVisor at meetups, events, and conferences as a technical ambassador

OverviewAt SORACOM, our IoT platform is revolutionizing connectivity, with over 9 million lines deployed across more than 200 countries and regions. As a Technical Account Manager (TAM), you will play a crucial role in ensuring the success of our clients' IoT businesses by addressing technical challenges, enhancing operations, and supporting project management. You will serve as an advocate for our customers within SORACOM, collaborating closely with engineers and sales teams to solve issues and maintain stable operations for client businesses. By managing accounts for large-scale users of SORACOM, you will strengthen the trust between our company and our customers, contributing to their success and driving societal transformation through IoT.Key ResponsibilitiesCollaborate with SORACOM's Customer Reliability Engineering and sales teams to resolve issues, including participation in on-call rotations for emergency response (approximately once a month, with on-call compensation).Lead regular communications with clients to review their usage of SORACOM and address challenges. This includes providing essential operational information on system configurations and costs, and supporting solutions for operational gaps.Inform clients about SORACOM service outages or maintenance activities.Provide technical support and guidance related to customer systems, including devices and cloud integrations with SORACOM, focusing on system architecture and operations.Required QualificationsOver 5 years of experience in technical roles such as System Engineer, Support Engineer, Solution Architect, or TAM, leading the ongoing support of commercial use cases for customers.Proven experience in leading the resolution of operational challenges involving multiple team members, including sales and engineering, to achieve goals.Strong sense of responsibility and the ability to persevere in challenging situations.Excellent communication skills, capable of producing clear and logical documentation in Japanese.Understanding of standard internet protocols (TCP/IP, HTTP, DNS) and common routing protocols (e.g., BGP).A proactive attitude towards understanding customer use cases and industry trends.Preferred QualificationsKnowledge or experience in the telecommunications industry.Understanding of mobile network system architectures and protocols from the user equipment to the core network.Knowledge or experience in the automotive industry.A strong technical curiosity and the ability to keep up with evolving cloud services and AI technologies.Business-level English proficiency for collaboration with domestic and international teams.Experience in platform businesses such as SaaS or PaaS, with a strong understanding of their business models.Experience as a technical consultant.Experience in system design and implementation using cloud services like AWS.Interest and knowledge regarding IoT devices.Ideal CandidateWe are a technology startup driven by cutting-edge innovation and aiming for rapid growth while making a significant impact on society. We seek team members who are not only exceptional professionals but also possess the following attributes:Self-motivated, energetic, and autonomous.Quick to adapt to new situations with a flexible mindset.Integrity and a high level of respect for others.A strong desire to gain knowledge in IT and technology, contributing to team success beyond their immediate responsibilities.A willingness to engage in global company expansion.An understanding of diversity and inclusion.

Join Contentsquare as a Senior Technical Account Manager, where you will play a pivotal role in fostering strong relationships with our clients. You will leverage your expertise to ensure our clients gain the maximum value from our innovative analytics platform. This role is perfect for someone who is passionate about technology and customer success.

Role overview The Technical Delivery Manager at Appian Corporation in Tokyo plays a central role in steering delivery projects to match strategic objectives. This position involves guiding teams, managing project progress, and supporting the implementation of technical solutions for clients. Building and maintaining strong client relationships is a key part of the job, as is ensuring each project rollout meets expectations. What you will do Oversee project execution and keep initiatives aligned with company goals Coordinate work between technical and business teams to ensure smooth collaboration Manage client relationships throughout the entire project lifecycle Support the rollout and implementation of technical solutions tailored to client needs Promote efficiency within projects and contribute to higher client satisfaction

Join our dynamic team as a Senior Account Manager at monks, where you will play a key role in fostering client relationships and driving business growth. This position offers an exciting opportunity to lead strategic initiatives and collaborate with cross-functional teams to deliver exceptional service to our clients.

Unlock your potential with a leading performance-focused advertising company! As a Publisher Account Manager on the Publisher Sales Team at our Tokyo office, you will be instrumental in fostering strategic partnerships with our premium publisher network in Japan. Your role involves tracking metrics and offering consistent strategic direction to uncover new opportunities for enhancing performance.

Role overview The Partner Account Manager at ServiceNow plays a key role in developing and sustaining strong relationships with strategic partners. Based in Tokyo, this position supports business growth and helps expand ServiceNow’s presence in the market by working closely with both partners and internal teams. What you will do Build and maintain relationships with key partners, ensuring their objectives stay in sync with ServiceNow’s goals. Collaborate with internal sales teams to identify new partnership opportunities. Act as a communication bridge between ServiceNow and its partners. Support partners by offering guidance to help them deliver value to their customers. Requirements Background in managing relationships with business partners. Familiarity with the sales process and the role of partnerships in driving growth. Strong collaboration and communication skills across teams. This role is located in Tokyo.

Join ServiceNow as a Partner Account Manager, where you will play a pivotal role in driving success through collaboration with our partners. In this dynamic position, you will be responsible for cultivating relationships, identifying opportunities for growth, and ensuring that our partners achieve their business objectives using our innovative solutions.

As a Strategic Account Manager at NielsenIQ, you will play a pivotal role in managing key client relationships and driving strategic initiatives that enhance customer satisfaction and business growth. Your ability to understand client needs and deliver tailored solutions will be essential in fostering long-term partnerships.

Role overview The Account Manager at Lyra Health in Tokyo plays a key part in supporting and growing client relationships. This position centers on ensuring clients receive attentive, high-quality service and ongoing support. Collaboration with colleagues from various teams is essential to understand each client's goals and deliver solutions that match their needs. What you will do Manage and strengthen relationships with assigned clients Work with internal teams to identify and address client needs Create tailored service plans for each client Support client satisfaction and retention efforts Contribute to expanding Lyra Health's client base by building strong partnerships

Join our dynamic team at monks as an Account Manager where you will play a pivotal role in nurturing client relationships and driving business growth. In this position, you will be responsible for managing key accounts, understanding client needs, and delivering tailored solutions to enhance their success. Your ability to communicate effectively and collaborate with cross-functional teams will be essential for achieving client satisfaction and exceeding expectations.