Technical Operations Analyst

Samsara seeks a Business Operations Manager to join the Technical Support Operations team. This position is remote and based in Toronto. The focus is on refining business processes and advancing operational objectives within technical support. Key responsibilities Collaborate with teams throughout the company to enhance customer support initiatives Find and …

About Us:Zensurance is at the forefront of transforming commercial insurance for Canadian businesses. As a prominent InsurTech company, we simplify the process of obtaining the right coverage, making it swift and easily accessible through a digital-first approach. Our innovative platform merges cutting-edge technology with extensive industry knowledge to provide customized insurance solutions that empower businesses to succeed.Recognized for our rapid expansion and significant industry influence, Zensurance has received accolades including: Deloitte’s Technology Fast 50 (2023, 2024, 2025) Deloitte’s Technology Fast 500 (2024, 2025) Top Insurance Employers (2022)At Zensurance, we embrace ownership, collaboration, and innovation. Our team is dedicated to overcoming intricate challenges, questioning the status quo, and making a significant impact in an industry poised for transformation. If you are eager to create something meaningful in a rapidly growing, customer-centric company, we encourage you to apply!As a Senior Business Operations Manager, you will play a pivotal role in shaping our strategic direction and driving our growth initiatives. We thrive on data, are passionate about our users, and continuously seek to push limits.In this position, you will collaborate with executives and team members across various departments to implement high-impact projects, oversee critical reporting (including company-wide dashboards and sales performance metrics), and address complex challenges through insightful analysis.Reporting to the Business Operations Lead, you will partner closely with leadership to align our business model and forecasts, ensuring we remain on track to achieve our ambitious targets. Your analytical prowess will be crucial in assessing our performance and enhancing our strategic execution.This senior, collaborative position demands a strategic mindset, a wealth of operational excellence experience, and a strong emphasis on leveraging data and partnerships to consistently improve sales results.

We are seeking a dynamic and results-driven Revenue Operations Manager to join our team at adaptive-ml. This pivotal role will be responsible for optimizing our revenue processes, enhancing operational efficiency, and driving strategic initiatives that align with our business objectives. You will work closely with sales, marketing, and customer success teams to ensure seamless revenue generation and customer satisfaction.

Join Us as a Technical Project Manager in Trading OperationsAt Nascent, we are pioneering the future of AI-driven trading strategies. The speed at which we can launch new trading venues is critical to capturing opportunities in the market. As a Technical Project Manager for Trading Operations, you will spearhead the execution of exchange onboarding, brokerage integration, and vendor coordination — pivotal tasks that determine our trading capabilities.This role transcends traditional project management; you will be at the helm of intricate projects, collaborating across engineering, operations, and external partners to achieve operational readiness within essential timelines.Positioned at the crossroads of technical systems and external relationships, you will adeptly manage the complexities of exchange connectivity, including KYC/KYB workflows, API integrations, and prime brokerage alliances. You will leverage AI and build custom tools to streamline coordination processes. With a small team, you will enjoy significant autonomy and accountability for results, rather than just adherence to processes.If you thrive in dynamic environments and seek to make a tangible impact on a trading firm's capital deployment capabilities, this is the opportunity for you. If you have experience in trade operations and envision how to enhance workflows using AI and innovative tools without bureaucratic constraints, this role is designed for you.This position is fully remote, with a flexible working schedule that accommodates +/- 3 hours of EST.

Senior Technical Support SpecialistLocation: Toronto, Ontario, Canada About Extreme Reach Extreme Reach helps brands and agencies bring creative visions to life and deliver them across every platform. The company’s technology and services support marketing and entertainment teams worldwide. Here, new ideas are encouraged and collaboration is part of daily work. Employees are trusted to challenge assumptions, experiment, and help shape the future of creative operations. Role Overview The Senior Technical Support Specialist takes on complex technical challenges and acts as a key escalation point for the support team. This role bridges support, engineering, and automation, focusing on both troubleshooting and process improvement. Responsibilities go beyond traditional support: this specialist actively contributes to automation, tooling, and the use of AI-assisted troubleshooting. The position requires deep technical knowledge, strong communication, and the ability to work independently in high-pressure situations. What You Will Do Advanced Technical Support & Escalation Act as a senior escalation point for complicated Level 2 and Level 3 issues involving platform, workflow, and integrations. Diagnose problems across distributed systems, APIs, cloud infrastructure, and internal platforms (such as XR Adstream/XR ExtremeReach, AppCentral, Phoenix, and Prodigy). Perform detailed log analysis, API inspection, and backend validation to identify root causes. Manage complex support tickets through resolution, meeting SLA requirements. Work closely with Engineering, DevOps, and Product teams during incidents and problem-solving efforts. Automation, Tooling & AI Enablement Spot repetitive or manual support tasks and develop automation to improve efficiency and reliability. Build and maintain scripts, utilities, or lightweight tools using technologies like JavaScript, Bash, or SQL. Use AI-assisted tools (including LLM-based copilots, automation frameworks, or coding tools such as Cursor) to: Accelerate troubleshooting and diagnostics Improve script and automation development Support ongoing technical operations

Join Clutch in Transforming the Car Buying ExperienceAt Clutch, we're dedicated to revolutionizing how people buy, sell, and own cars. Are you ready to be a part of this exciting journey?As Canada's largest online used car retailer, Clutch provides a seamless and hassle-free car-buying experience. Customers can explore a vast selection of vehicles from the comfort of their homes, have their chosen car delivered right to their doorstep, and enjoy our 10-Day Money-Back Guarantee for peace of mind.We are honored to be recognized for our rapid growth, making it to the Globe & Mail’s list of the Top Growing Companies in Canada for two consecutive years, alongside esteemed placements in Deloitte’s Technology Fast 50™ and Fast 500™ rankings. We invite motivated and driven individuals to join our expanding team.Founded in 2017 and headquartered in Toronto, Clutch currently operates across Ontario, New Brunswick, Nova Scotia, British Columbia, and Prince Edward Island. Our company is backed by leading investors, including D1 Capital, Canaan, Real Ventures, BrandProject, and Upper90. To learn more, visit clutch.ca.

As an Operations Manager at Opendoor, you will spearhead our operational strategies to enhance efficiency and drive growth. You will lead a dynamic team dedicated to optimizing processes and improving our customer experiences. Your insights will be crucial in shaping our operational roadmap and ensuring we meet our ambitious goals.

Join ServiceNow as a Technical Support Management Manager, where you will lead a team dedicated to delivering exceptional customer support services. This role requires a strategic thinker who can enhance operational effectiveness while ensuring customer satisfaction. You will oversee the training and development of support staff, manage performance metrics, and implement best practices to improve service delivery. Your leadership will be crucial in fostering a culture of collaboration and excellence within the team.

Join our dynamic team at System Canada Technologies as an AS400 Operations and Production Support Specialist. In this role, you will be responsible for providing critical support for our AS400 systems, ensuring smooth operations, and troubleshooting any issues that arise. Your expertise will be essential in maintaining the reliability and efficiency of our production environment.

Join our dynamic team at Indigo Books & Music Inc. as a Product Operations Manager. In this pivotal role, you will oversee the product lifecycle from concept to delivery, ensuring our offerings are aligned with customer needs and market trends. You will collaborate closely with cross-functional teams, enhancing operational efficiency and driving product success.

About UsAt Passage, we envision a future where every individual can chase their dreams without being confined by their background. We are more than a financial support platform; we serve as a vital link connecting families globally to transformative opportunities. Our core belief is that all deserving students should have the chance to pursue their ambitions, regardless of their financial circumstances.Our mission is ambitious yet straightforward: by 2030, we strive to eliminate the obstacles that prevent talented individuals from accessing the opportunities they deserve. Beginning with financial challenges, we provide loans to international students and refugees, empowering them to seek better educational prospects in Canada and to unlock a realm of possibilities not only for themselves but for their families and future generations.Please note that we uphold an in-office working policy. Candidates must either reside in Toronto or be willing to relocate and commit to a five-day-a-week in-office schedule.

Join our dynamic team at AppLovin as a Business Operations, Strategy & Product Analyst. In this role, you will play a crucial part in analyzing and enhancing our business operations and product strategies. Your insights will be invaluable in driving efficiency and innovation across our organization.

Lyft is looking for a Senior Technical Operations Program Manager to join the team in Toronto, Canada. This role sits within Corporate Engineering, IT, Privacy, and Security, working closely with business leaders and technology teams to deliver high-impact programs that support Lyft's mission and workforce. Role Overview The Senior Technical Operations Program Manager leads strategic initiatives that help teams across Lyft operate more efficiently and effectively. This position acts as a connector between departments, ensuring alignment on goals and measurable outcomes. The focus is on enabling teams with technology and processes that support Lyft’s broader objectives. What You Will Do Drive high-value technical and operational programs from planning through execution Collaborate with business partners and technical teams to deliver results Align stakeholders around a shared vision and clear priorities Foster strong relationships across departments to support program success Who You Are Experienced in technical operations or program management at a senior level Skilled at building partnerships and communicating with both business and technical teams Comfortable leading cross-functional initiatives and measuring impact Committed to supporting a diverse and inclusive workplace Lyft values every team member and is dedicated to creating an environment where all employees can thrive. Candidates from all backgrounds are encouraged to apply.

About BreeBree is a cutting-edge consumer finance platform dedicated to providing superior, faster, and more affordable financial services to the majority of Canadians living paycheck to paycheck. Since our participation in Y Combinator in 2021 and securing a $2M seed funding soon after, we've experienced impressive double-digit growth monthly while maintaining profitability. Our organizational culture emphasizes high ownership, a proactive approach to action, relentless problem-solving, and the commitment to continuous improvement, striving to be 1% better every day.About the RoleWe are looking for a detail-oriented and analytical Business Operations Analyst / Associate who will play a pivotal role in enhancing efficiency and fostering scalable growth. In this position, you will refine essential business processes and transform raw operational data into insightful, actionable strategies. You will be a vital resource for our executive team, directly impacting our fast-paced growth environment by ensuring operational excellence and data-driven decision making.What You'll DoBusiness Operations & Reporting: Enhance executive clarity by thoroughly analyzing data to identify opportunities for improvement, quantifying financial impacts, and assessing strategic trade-offs for critical business decisions.Cross-Functional Collaboration: Serve as an essential operational partner, working closely with Product, Engineering, and Customer Support teams to implement impactful growth initiatives.Operational Excellence: Detect systemic gaps and opportunities within our core operations, conduct root cause investigations, and design/implement scalable, automated solutions that drive efficiency and process excellence.Special Projects: Proactively address ad-hoc requests and lead a variety of high-impact projects from initial research and proposal stages to full-scale implementation.

ServiceNow is seeking a dynamic and experienced Senior Manager of Technical Support Management to lead our support initiatives in Toronto. The ideal candidate will have a proven track record in managing technical support teams and enhancing customer satisfaction. You will be responsible for developing strategies that improve service delivery and operational efficiency, ensuring our clients receive unparalleled support. Your leadership will drive our mission to provide seamless and effective solutions to our customers.

Exciting OpportunityAs the Revenue Operations Manager at MedMe Health, you will take charge of the systems, data, and automation that play a critical role in how we generate and scale our revenue.This position is pivotal in MedMe’s go-to-market strategy, ensuring that our Sales, Marketing, and Customer Success teams operate with streamlined processes, accurate data, and effective tools that foster efficient selling and informed decision-making.You will be responsible for the comprehensive design and integrity of MedMe’s revenue systems, including our CRM, supporting tools, integrations, reporting, and automation. Your role will ensure that revenue data flows seamlessly across teams, serving as a reliable source of truth for leadership while providing visibility into pipeline health, performance metrics, and growth trends.This hands-on position is perfect for a professional who values robust foundations, thoughtful system design, and continuous improvement—someone who views Revenue Operations as both a strategic and operational function that promotes scalability, accountability, and data-driven decision-making.About MedMe HealthAt MedMe, we are dedicated to empowering pharmacists to extend their services beyond traditional prescribing. Our mission is to create an all-in-one cloud-based platform that allows pharmacists to schedule, document, and manage clinical services at scale. With over 4,500 pharmacies utilizing our software, we have enabled more than 25 million patient services, transforming pharmacies into vital community health hubs throughout North America.Your ResponsibilitiesRevenue Systems, CRM & EnablementOversee MedMe’s end-to-end revenue systems, with HubSpot as the core CRM, ensuring they effectively support the operations of Sales, Marketing, and Customer Success now and as we grow.Design, configure, and maintain the CRM structure, including pipelines, lifecycle stages, handoffs, and ownership rules across Business Development, Sales, and Customer Success.Define and manage data properties essential for reporting, attribution, forecasting, and downstream workflows.Ensure that leads, accounts, and deals are directed to the appropriate teams at the right time.Maintain a CRM that is user-friendly, reliable, and trusted by our go-to-market teams.Revenue Data, Reporting & AttributionServe as the authoritative source for revenue data across the sales funnel.Create and maintain reports for pipeline metrics, revenue, conversion rates, and performance by representative, team, and segment.Deliver consistent and clear reporting to Sales leadership, Customer Success leadership, and the executive team.Design and uphold attribution logic across Sales, Marketing, and Customer Success activities.Ensure data cleanliness, consistency, and integrity across all systems.Engage in continuous process improvement initiatives that enhance operational efficiency and effectiveness.

Ebury empowers ambitious businesses to achieve global growth, while fostering an environment for our team where innovation, collaboration, and problem-solving thrive. We are committed to creating a workplace where every individual feels valued, supported, and empowered to excel.If you are a collaborative professional eager to redefine global business operations, we encourage you to reach out. Join us at Ebury, where you can enhance your career and contribute to shaping the future of international commerce.Transactional Operations Manager - AmericasLocation: Ebury Toronto Office - Hybrid: 4 days in the office, 1 day remote per weekAbout the RoleWe are in search of a seasoned Transactional Operations Manager to spearhead our transactional operations across the Americas time zone. This senior-level, hands-on leadership role will oversee the quality, efficiency, and reliability of activities in three crucial areas: Customer Operations, Customer Payments, and Lending Operations.Operating under a 24/5

About Flywheel DigitalFlywheel Digital offers a comprehensive suite of digital commerce solutions designed to accelerate growth across leading digital marketplaces for top-tier global brands. Our innovative approach provides clients with near real-time performance insights, enhancing sales, market share, and profitability. With teams strategically located across the Americas, Europe, and APAC, we empower our employees with a career that makes a meaningful impact, abundant growth opportunities, and robust support to reach their fullest potential.The OpportunityWe are seeking a highly motivated Business Development Director to join our North American New Business team. This pivotal role focuses on promoting Flywheel's Content Operations services, which are essential for producing engaging content and creative solutions that elevate brand visibility and drive conversion rates.As the Business Development Director, you will be responsible for devising and implementing a consultative sales strategy within your designated territory, aiming to foster revenue growth with major brands. Collaborating closely with our pre-sales and marketing teams, you will identify and engage key stakeholders to effectively promote our service offerings.

Join Rentokil Terminix, the premier pest control provider globally, recognized for its innovative pest management solutions and commitment to quality. With remarkable growth, having doubled in size over the past five years, we pride ourselves on supporting the professional and personal development of our self-driven team members through continuous training, attractive financial incentives, and additional rewards for enhancing our business volume. We are a trusted partner for numerous top brands across various sectors, including manufacturing, distribution, retail, food service, and hospitality.We are currently in search of a dynamic and experienced Operations Manager to join our team in Toronto, Ontario. The Operations Manager will play a pivotal role in training, leading, and developing a team of service technicians. This individual will be instrumental in achieving sales and revenue targets, enhancing client loyalty and retention while ensuring our team delivers exceptional service to our clients. Key responsibilities include:Overseeing daily operations of pest control technicians to ensure superior customer satisfaction.Providing guidance to staff in all operational aspects, service delivery, and client care.Managing financial performance, focusing on revenue growth and cost control.Conducting regular visits throughout the territory to engage with clients, support pest technicians, and collaborate closely with the sales team on business development.Maintaining a flexible schedule, including early mornings and weekends as necessary.Submitting regular reports on a weekly, monthly, and annual basis.Monitoring and optimizing scheduled appointments for efficiency, field routing, client quality control audits, and account management.