Technical Professional Services Lead

SardineNorth America - Remote

Remote Full-time $210K/yr - $250K/yr

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Experience Level

Manager

Qualifications

The ideal candidate will possess:A proven track record in professional services management within a technology or SaaS environment. Strong understanding of project management methodologies and tools. Exceptional communication and interpersonal skills, facilitating effective collaboration across various teams. Experience in managing contractors and external partners. Ability to thrive in a fast-paced, dynamic environment while managing multiple priorities.

About the job

About Us:

Sardine is at the forefront of fraud prevention and Anti-Money Laundering (AML) compliance. Our innovative platform leverages device intelligence, behavioral biometrics, machine learning, and artificial intelligence to proactively prevent fraud before it occurs. Currently, over 300 financial institutions, retailers, and fintech companies around the globe utilize Sardine to combat identity theft, payment fraud, account takeovers, and social engineering scams. With $145 million raised from prestigious investors like Andreessen Horowitz, Activant, Visa, Experian, FIS, and Google Ventures, we are well-positioned for continued growth.

Our Work Culture:

We have established hubs in the Bay Area, New York City, Austin, Toronto, and São Paulo, yet we embrace a remote-first work philosophy. #WorkFromAnywhere
We seek out talented, self-driven individuals who demonstrate extreme ownership and a strong desire for personal growth.
We prioritize performance over hours logged. We believe you should be able to enjoy family dinners, attend your child's school events, and manage your personal life without the constraints of a rigid work schedule.

Position Overview:

We are in search of a Technical Professional Services Lead to establish and oversee our professional services division. In this pivotal role, you will develop a partner delivery network and certified integration partners capable of delivering a spectrum of customization services for our key global accounts. This is a unique opportunity to scale a new function within a rapidly expanding company. Your responsibilities will encompass scoping, planning, and executing custom projects, alongside sourcing, onboarding, and managing a network of specialized contractors to provide tailored statement-of-work (SOW) engagements for our clients. You will oversee the entire project lifecycle, from initial scoping and contractor selection to delivery and invoicing, ensuring high-quality output, timely execution, and profitable margins.

This role is highly impactful and cross-functional, operating at the intersection of post-sales, operations, and finance. You will collaborate closely with sales, post-sales, product, and engineering teams to translate client requirements into clearly defined project scopes and align them with the appropriate contractor expertise.

About Sardine

Sardine is a pioneering company dedicated to safeguarding organizations from fraud and ensuring compliance with AML regulations. By harnessing advanced technologies, we empower our clients to protect their operations and customers effectively.

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