About the job
Priority will be given to local candidates (considered within 50 miles of San Jose, CA).
8x8, Inc. is looking for a seasoned Technical Project Manager to join our Professional Services team. In this role, you will be responsible for crafting innovative, value-added solutions tailored to our business clients using our award-winning hosted Contact Center, PBX, and Hosting services. Your expertise in solutions development, combined with your knowledge of the call center and telecom industry, will enable 8x8 to bolster our footprint in the hosted unified communications market.
Key Responsibilities:
- Collaborate with sales managers and reseller partners to uncover potential Professional Services opportunities.
- Gather project requirements from clients through remote interviews.
- Develop Statements of Work (SOWs) that include cost estimates based on client needs.
- Deploy customized solutions and services based on the SOW utilizing 8x8 products, APIs, and third-party software development tools as necessary.
- Oversee subcontracted software development projects, ensuring quality deliverables.
- Manage client deployment of 8x8 services as specified in the SOW.
- Present 8x8 services and tailored solutions to clients, including executives and end-users.
- Achieve or exceed P&L goals for professional services.
