About the job
Join our dynamic team at Jacuzzi Group as a Technical Service Representative, where you will play a crucial role in providing exceptional customer support for our innovative products. This position requires a unique blend of technical knowledge and customer service skills to assist our clients in resolving issues effectively.
In this role, you will be responsible for:
- Addressing customer inquiries and technical issues via phone, email, and chat.
- Collaborating with technical teams to troubleshoot and resolve product-related problems.
- Documenting customer interactions and providing feedback to improve service processes.
- Conducting follow-ups to ensure customer satisfaction and product performance.
