Technical Support Agent at Webafrica | Fully Remote

WebafricaRemote — South Africa

Remote Full-time

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Experience Level

Entry Level

Qualifications

Minimum Requirements:Grade 12 / MatricStrong analytical skills with troubleshooting abilityComprehensive understanding of ISP NetworksWillingness to work shifts, including weekends and public holidaysIdeal Requirements:Over 1 year of customer service experience in an ISP Call CentreOver 1 year of technical and desktop customer service experienceFamiliarity with a Customer Service Scoring System (e.g., Net Promoter Score)

About the job

Have you ever reached out to a support agent and thought, "Wow, they really made my day!" Do you possess the passion and skills to be one of those exceptional individuals?

Now is your opportunity!

Webafrica is actively seeking a vibrant, innovative, and knowledgeable individual who is well-versed in connectivity and the internet, and who can deliver remarkable customer service. This role also involves handling billing inquiries, so familiarity with billing processes is essential.

If you are dedicated to connecting customers to the internet and delivering outstanding service, we want to hear from you!

Join us by sending your details so we can connect!

Your responsibilities will include troubleshooting and resolving issues with services such as Fibre and VoIP.

About Webafrica

Webafrica is a leading Internet Service Provider in South Africa, dedicated to delivering high-quality connectivity and outstanding customer support. We prioritize our customers and strive to make their online experience seamless and enjoyable.

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Technical Support Engineer (Fluent English) - Remote

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Fluent English Customer Support Consultant - Hospitality (Remote)

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About Us:SupportYourApp is a premier leader in Support-as-a-Service, collaborating with renowned technology firms and industry frontrunners such as MasterCard, Calm, and MacPaw since 2010. Operating in over 30 countries, we provide secure customer and technical support in 60 languages across a variety of sectors. Imagine being part of a leading provider of SaaS, software, or hardware solutions!Become a part of our vibrant community as a Customer Support Consultant and excel in a multicultural, multilingual setting from the comfort of your home. Enhance your skills and reach ambitious goals while benefiting from our People First management philosophy. Interested? Let's explore what it takes!Key Responsibilities:Provide exceptional customer support through phone, chat, and email communications.Foster strong and enduring relationships with customers.Stay updated with the latest tools and technologies.Safeguard sensitive customer information with the utmost care.Implement contemporary customer satisfaction techniques.Develop a comprehensive understanding of client solutions and achieve KPIs.Collaborate effectively with developers and cross-functional teams.Qualifications for Success:Proficient English communication skills (C1 level for both spoken and written)A minimum of 6 months experience in a customer support roleStrong analytical and research skills.Experience within the travel industry.A positive, proactive, and accountable approach.A personal computer with at least 8GB of RAM and a reliable internet connection (minimum 50 Mbps download and 40 Mbps upload).Preferred Qualifications:Background in hospitality or logistics.Benefits:Flexible working hours.Fully remote collaboration.An inclusive international work environment.Compensation paid in USD.Incentives for employee referrals.A healthy work-life balance supported by our internal health policies.Engaged leadership focused on your growth and long-term collaboration.A nurturing environment for personal and professional development.A culture rooted in trust without time-tracking expectations.*Benefit offerings may vary based on your engagement terms. Specific details regarding compensation, benefits, and working conditions will be outlined in your agreement if selected.

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Technical Support Consultant at DotActiv | Remote

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German-Speaking Technical Support Engineer

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Technical Support Agent at Webafrica | Fully Remote

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Have you ever reached out to a support agent and thought, "Wow, they really made my day!" Do you possess the passion and skills to be one of those exceptional individuals?Now is your opportunity!Webafrica is actively seeking a vibrant, innovative, and knowledgeable individual who is well-versed in connectivity and the internet, and who can deliver remarkable customer service. This role also involves handling billing inquiries, so familiarity with billing processes is essential.If you are dedicated to connecting customers to the internet and delivering outstanding service, we want to hear from you!Join us by sending your details so we can connect!Your responsibilities will include troubleshooting and resolving issues with services such as Fibre and VoIP.

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Feb 16, 2026

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Tier 1 Customer Service Representative (Billing & Technical Support)

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Mar 16, 2026

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