Technical Support Agent for International Voice Process

Adeeba E Services Pvt LtdKolkata

On-site Full-time

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Experience Level

Experience

Qualifications

1 to 2 years of experience in Inbound/Outbound Technical Support within an International BPO setting. Proficient in call closure techniques. Excellent communication skills in English. Experience in troubleshooting a variety of technical issues, including those related to computers, printers, broadband, routers, emails, Mac, iPhone, and iPad. Strong ability to resolve customer issues accurately and efficiently. Willingness to work flexible night shifts.

About the job

Join our dynamic team as a Technical Support Agent, where you will engage with customers through inbound calls to assist them with issues related to printers, routers, and antivirus software. Your role will involve diagnosing technical problems and recommending optimal support plans. You will also have the opportunity to sell technical support plans along with relevant software solutions.

As an ideal candidate, you should possess:

About Adeeba E Services Pvt Ltd

Adeeba E Services Pvt Ltd is a premier provider of online technical support services for consumers and small businesses. Utilizing our proprietary Digital Service Cloud technology, we deliver exceptional support to millions of customers worldwide, ensuring their computing and communication devices operate smoothly.

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