Clicking Apply Now takes you to AutoApply where you can tailor your resume and apply.
Experience Level
Entry Level
Qualifications
What Will You Be Doing?If you possess a fervent dedication to customer satisfaction and have adept troubleshooting skills in a technical setting, we want to hear from you! We are in search of an individual who can swiftly become proficient in providing exceptional solutions that address our customers' most significant challenges.
About the job
About AvePoint
AvePoint is a trailblazer in the realm of data security, governance, and resilience, redefining conventional solutions to create a solid data foundation that empowers organizations globally to collaborate with assurance. With over 25,000 clients around the world utilizing the AvePoint Confidence Platform, we help prepare, secure, and optimize critical data across platforms including Microsoft, Google, Salesforce, and various collaboration environments. Our extensive global channel partner program encompasses around 5,000 managed service providers, value-added resellers, and systems integrators, making our solutions accessible in more than 100 cloud marketplaces. Discover more at www.avepoint.com.
About AvePoint
AvePoint is the leading global provider of data security and governance solutions, dedicated to ensuring organizations can collaborate confidently and securely.
About AvePointAvePoint is a trailblazer in the realm of data security, governance, and resilience, redefining conventional solutions to create a solid data foundation that empowers organizations globally to collaborate with assurance. With over 25,000 clients around the world utilizing the AvePoint Confidence Platform, we help prepare, secure, and optimize c…
Join CallTek, a global frontrunner in white-label technical support, serving technology operators across the globe for more than two decades. With a workforce exceeding 10,000 across nine countries, we provide around-the-clock engineering, software development, customer support, and field services. Our solutions are fortified by industry-leading security certifications and cutting-edge AI technology, ensuring secure and efficient support for our partners. Embark on a rewarding career journey with us!Address and resolve escalated technical issues from Tier I Support, ensuring thorough troubleshooting and prompt solutions.Collaborate with Engineering teams to identify, document, and rectify product or system defects.Perform comprehensive analysis and research on recurring customer issues to devise long-term solutions and best practices.Provide technical guidance and training to Tier I engineers, enhancing their troubleshooting and customer support capabilities.Keep detailed records of issues, resolutions, and customer feedback within the support ticketing system.Assist in creating and updating technical documentation, FAQs, and internal knowledge base articles.Remain informed about product updates, system changes, and industry trends to guarantee accurate and effective support delivery.
Role OverviewAs a Technical Support Associate (TSA) specializing in Paraplanning at vbp, your primary objective will be to leverage your technical knowledge to enhance the capabilities of our Paraplanners. You will deliver essential training, coaching, and support on various technical projects as instructed by your Line Manager.The TSA role may also serve as an extension to billable client roles, similar to the previous ‘Universal Role’. When appointed to this role, you will adhere to the Universal KPIs for the duration of that assignment, which is typically capped at three months.Key Responsibilities:Oversee the internal support channel, VBP Assist, to deliver real-time assistance.Manage various channels and projects efficiently.Conduct technical development coaching sessions with Frontline Team Members.Assist Line Managers and Frontline Team Members in identifying skill gaps and facilitating team upskilling initiatives.Support both internal and client-focused projects as directed by Technical Leads.Collaborate with Technical and Learning & Development teams to create, support, and review training and development plans.Provide assistance with Technical Requests from the Technical Team.Work collaboratively with other departments on training, development, and projects.Complete administrative tasks as assigned, which may include maintaining work trackers and utilizing platforms like Asana.Participate in ongoing Continuing Professional Development (CPD) activities aligned with VBP’s CPD policy.Universal AssignmentsAs directed by the Line Manager, you may occasionally be responsible for completing assignments in a Universal role, which will be determined by demand.
Role OverviewAs a Technical Support Associate (TSA) within our Client Services team, your primary objective will be to leverage your technical expertise to provide outstanding support to our Financial Planning Assistants. This includes delivering training, coaching, and managing projects as instructed by your Line Manager.The TSA role also provides an opportunity to support billable client roles, akin to the previous ‘Universal Role’. Should a TSA be called upon to fulfill the requirements of this Universal role, they will adopt the associated KPIs during that period.Universal assignments will be determined based on demand and the Technical Support Manager's discretion, with each assignment lasting no longer than three months.Main Responsibilities:Oversee the internal support channel, VBP Assist, to offer real-time assistance.Manage various channels and projects effectively.Conduct technical development coaching sessions for Frontline Team Members.Assist Client Service Managers (CSM) and Frontline Team Members in identifying skill gaps and collaborating with managers to facilitate upskilling.Participate in both internal and external projects as directed by Technical Leads.Offer support with Technical Requests directed to the Technical Team.Work collaboratively with other departments in training, development, and project initiatives.Perform administrative tasks as directed, which may include maintaining work trackers and using platforms like Asana.Universal Assignments:When requested by the Line Manager, key responsibilities may include:Completing all assigned tasks related to client assignments.Preparing for pre/post-implementation, lodgement, compliance checks, and other ad-hoc tasks.Adapting to various assignments based on differing preferences and licensee standards.Providing support to colleagues when assigned to practices with existing team members.Assisting with the VBP assist channel.Contributing to process improvement documentation.
Role OverviewAs a Level 1 IT Support Specialist at vbp, you will be the initial point of contact for users requiring technical assistance with software applications, hardware, and various IT-related challenges. Your responsibilities will encompass troubleshooting issues, diagnosing problems, and delivering effective solutions to ensure an optimal user experience. This position demands exceptional communication skills, a customer-focused mindset, and a fundamental understanding of IT principles.Key Responsibilities:Install and configure hardware, software, systems, networks, printers, and scanners.Diagnose and troubleshoot hardware, software, and network issues.Monitor and maintain computer systems and networks.Set up user accounts for new team members.Repair and replace equipment as necessary.Test new technologies and solutions.Maintain desktops, laptops, printers, and peripherals.Perform routine maintenance, updates, and backups.Collect user feedback to improve training materials.Document support tickets and solutions efficiently.Maintain records of IT incidents and service requests to identify trends and improve support processes.Generate reports to analyze recurring issues.
Full-time|On-site|Cebu, Central Visayas (Region VII), Philippines
Key Responsibilities:• Manage intricate support inquiries and serve as a primary escalation point for internal issues.• Configure and enhance Zendesk functionalities, including automation, triggers, macros, and AI-driven workflows.• Diagnose and resolve challenges related to APIs, integrations, continuous localization, and workflow automation.• Collaborate with Product Teams and Developers to identify bugs, test new features, and enhance user experiences.• Develop and maintain onboarding materials, internal workflows, and help center documentation.• Design scalable support processes and assist in team expansion across European offices.• Mentor junior support team members and disseminate best practices.
ABOUT LONE WOLFLone Wolf is dedicated to transforming the real estate landscape by simplifying transactions through a fully digital lead-to-close experience for agents, brokers, and their clients. With over three decades of industry evolution, we remain steadfast in our commitment to support real estate professionals from the very beginning.We believe in the power of diversity and welcome talent from all walks of life. Our mission is to celebrate individuality while fostering common ground and relationships within our organization, and we invite you to join us in this journey.JOB SUMMARY:As a Customer Support Associate, you will deliver exceptional technical assistance and troubleshooting to our customers through phone, email, and chat channels. You will guide customers on product features, functionalities, and address any support inquiries they may have. Conflict resolution and escalation management will also be part of your role. Ideal candidates are those who are passionate about customer service and are dedicated to providing a Human, Easy, and Smart experience.
Join our innovative team at tasq-work as a Technical Help Desk Specialist for a leading Telecommunications voice account in Cebu City. In this role, you will manage inbound calls related to internet service issues, providing prompt resolutions through remote troubleshooting or field support. Your expertise will help us achieve outstanding service levels and enhance customer satisfaction. Key Responsibilities:Handle inbound customer inquiries regarding broadband, fiber, and internet connectivity challenges.Drive sales by cross-selling and upselling telecom plans during customer interactions.Identify and troubleshoot issues such as loss of connectivity, slow internet speeds, and device failures.Perform remote diagnostics, including modem and ONT resets, profile refreshes, and configuration checks.Guide customers through basic device inspections and reboot procedures.Document, track, and resolve issues using CRM and ticketing systems.Escalate complex issues to field engineers or the NOC with accurate diagnostics.Work collaboratively with internal teams to meet repair SLAs and turnaround times.Provide timely updates to customers while managing their expectations effectively.Maintain high standards of call quality and documentation, ensuring regulatory compliance.
tasq-work seeks a Senior Complaints Analyst to support medical device customers from Cebu City. This hybrid position begins with onsite work during probation, then shifts to a mix of onsite and remote work. The role centers on voice-based customer support, with shifts running from 8PM to 5AM, Monday through Friday. Weekends are off. The start date is as soon as possible. Key Responsibilities Manage and resolve complex complaints related to medical devices, using advanced tools and established processes to address issues thoroughly and efficiently. Draft clear, empathetic responses to customer concerns, maintaining high standards for service and professionalism. Keep detailed records for each complaint, ensure accurate data management, and prepare reports that contribute to process improvements. Requirements Experience in complaint handling or customer support, preferably in medical devices or other regulated sectors. Strong logical thinking and problem-solving abilities. Excellent communication skills, both written and verbal. Ability to work independently and manage multiple priorities. Work Environment Collaborative team culture that values growth and advancement. Workload may fluctuate and can be demanding at times.
Role Overview AvePoint is hiring a Salesforce Support Engineer in Cebu, Philippines. This position focuses on delivering Level 1 and Level 2 support for clients using Salesforce. The role involves identifying, troubleshooting, and resolving reported issues, while serving as a primary contact for client questions related to specific projects. Collaboration with the Research & Development team is a regular part of the job, especially during initial investigations of technical problems. Main Responsibilities Act as the main contact for project-related client questions, taking responsibility for issues and ensuring they are resolved. Develop and maintain strong relationships with project stakeholders to support high customer satisfaction during support and maintenance work. Manage pressure and shifting priorities, meeting tight deadlines and handling unexpected challenges with professionalism.
Role OverviewThe Due Diligence Analyst will play a crucial role in supporting the Investment Solutions & Oversight (ISO) team. This position is dedicated to the meticulous coordination and completion of due diligence questionnaires (DDQs), requests for information (RFIs), and other essential client-facing documentation that bolsters our distribution and client service efforts.The ideal candidate will possess exceptional writing skills, a solid understanding of large data sets, and a keen attention to detail. They must also be adept at collaborating with multiple stakeholders to ensure high-quality, precise, and timely responses.Key Responsibilities:Facilitating the end-to-end process of completing DDQs, RFIs, and other due diligence documents, ensuring responses are tailored and accurately represent our investment capabilities.Completing client governance questionnaires, detailing our business offerings and product investment data.Coordinating with Investment teams, Compliance, Risk, Operations, and other internal parties to source and verify information for questionnaire responses.Assisting the ISO team in maintaining a centralized library of standard responses, ensuring content accuracy and relevance across all product areas.Supporting the upkeep of fund literature and Financial Statements.Tracking and managing due diligence project timelines to ensure deadlines are consistently met.Identifying opportunities to enhance the due diligence response process through technology and automation.
Join Nagarro as an Associate Analyst in Communication Design, where you'll play a pivotal role in supporting our creative team. As a key contributor, you'll assist in designing effective communication strategies that resonate with our audiences and enhance brand visibility. This is a fantastic opportunity to start your career in a vibrant and dynamic environment.
Nagarro is seeking a detail-oriented and analytical Senior Custom Analyst to join our dynamic team in Cebu. In this pivotal role, you will leverage your analytical skills to support our operations and enhance our service offerings. Your ability to interpret data and provide actionable insights will play a crucial role in driving our business forward.This is an exciting opportunity for you to advance your career in a fast-paced environment while being part of a globally recognized company.
Work Setup This Operations Compliance Analyst role follows a hybrid schedule in Cebu City, Cebu, Philippines. The position offers flexibility while requiring a local presence. About the Role This role focuses on compliance within a growing organization. The analyst will help ensure that company operations meet regulatory and internal standards. What You Will Do Audit & Monitoring: Perform regular internal audits on processes, systems, and records to spot gaps, risks, or non-compliance issues. Regulatory Research: Stay current with local, state, and federal laws, as well as industry standards such as GDPR, HIPAA, and PCI DSS. Policy Development: Update and roll out company policies to reflect regulatory changes. Risk Management: Develop and maintain strategies to reduce risk, and investigate possible compliance violations. Reporting: Collect, analyze, and summarize compliance data, then prepare clear reports for management review.
Role Overview vbp is hiring a Technical Recruiter (Officer level) in Cebu City to support hiring for IT roles within a Managed Services Provider (MSP) environment. This position manages the end-to-end recruitment cycle, with a focus on delivering a smooth, effective hiring process for both candidates and hiring teams. Success in this role calls for strong experience sourcing technical talent and comfort working in a high-volume, changeable setting. Key Responsibilities Sourcing and Screening Create and implement sourcing strategies to attract qualified candidates. Identify talent for roles such as Service Desk, QA, Developers, and Network/Infrastructure Support using platforms like LinkedIn, Jobstreet, and referrals. Present shortlisted candidates to hiring managers with speed and accuracy. Connect with prospects on professional networks, social media, and at recruitment events. Coordinate and participate in tech job fairs. Recruitment Coordination Conduct initial screenings and interviews to assess technical skills and fit. Schedule interviews between candidates and hiring teams. Keep candidates informed at every stage of the process. Help manage interview feedback and clarify next steps. Develop interview questions tailored to each role, using effective techniques and evaluation methods. Meet hiring targets by filling open positions with qualified candidates. Pipeline Management Build and maintain a strong pipeline of candidates for frequently recruited roles. Ensure candidate records are current in the ATS and tracking systems. Support urgent hiring needs across different accounts. Offer and Pre-employment Support Assist with job offer discussions and related documentation. Work closely with other recruiters, hiring managers, and leadership. Provide regular updates and reports on candidate status and hiring progress.
Work Setup: Fully Onsite in Cebu City, PhilippinesDepartment: Quality ExcellenceAbout the Role: As a Quality Analyst in our Retirement Services team, you will play a pivotal role in ensuring operational excellence. Your expertise will help us maintain high-quality standards and drive performance improvements.Key Responsibilities:Monitor transactions to ensure compliance with established process guidelines.Provide timely and constructive feedback based on specific occurrences and regular assessments.Work collaboratively with operations and training teams to identify training needs and process challenges to boost performance.Participate in team meetings, sharing insights on quality metrics.Lead calibration sessions, incorporating feedback from operations and training teams to uphold process adherence.Onboard new team members, clarifying the significance of quality functions within our operations.
About the RoleJoin our innovative team at getwingapp as a Quality Assurance Analyst, where your attention to detail and analytical skills will be pivotal in guaranteeing the excellence of our software products. In this vital role, you will collaborate with developers and product managers to thoroughly understand product specifications, craft effective test strategies, and execute comprehensive testing protocols. Your expertise in utilizing diverse testing methodologies and tools will ensure that our applications meet and exceed the highest quality benchmarks before reaching our customers.If you're eager to make a significant impact in a vibrant, fast-paced environment while enjoying the flexibility of remote work, we invite you to apply!
Join our dynamic team at staff4me as a Network Operations Center (NOC) Engineer, where your expertise will be crucial in ensuring the continuous availability and optimal performance of our network infrastructure. You will play a pivotal role in monitoring, incident response, escalation management, and providing technical support while adhering to service level agreements (SLAs) and collaborating effectively across various teams.Key Responsibilities:Network Monitoring & Performance:Utilize tools such as SolarWinds, PRTG, Nagios, Zabbix, and proprietary systems like Cosmos to monitor network infrastructure.Evaluate performance trends, including bandwidth, latency, packet loss, and key performance indicators (KPIs).Maintain monitoring thresholds, alert policies, and ensure compliance with SLA metrics.Incident & Problem Management:Respond promptly to alerts and outages within predefined SLA timeframes.Conduct triage and diagnosis, managing the incident lifecycle efficiently.Perform root cause analysis and document valuable lessons learned.Identify trends and propose preventive measures to enhance network reliability.Escalation Management:Act as the primary escalation point for Tier 1 and Tier 2 support teams.Facilitate complex issue escalation to Tier 4 engineers and specialist teams.Coordinate vendor support and lead bridge calls during major incidents.Manage communication between technical teams, management, and stakeholders throughout incident resolution.Network Operations & Maintenance:Conduct firmware updates, patches, and configuration adjustments as needed.Configure routers, switches, firewalls, load balancers, and wireless controllers.Implement VLANs, access control policies, and VPN connections.Oversee change management and routine maintenance activities.Troubleshooting & Support:Diagnose and resolve issues across LAN, WAN, MPLS, SD-WAN, and wireless networks.Troubleshoot routing and switching protocols (BGP, OSPF, EIGRP, STP).Analyze network traffic using tools like Wireshark and tcpdump.Address DNS, DHCP, firewall, NAT, and VoIP-related issues.Assist with SSID requests, conference issues, and other specialized requests.Security Operations & Compliance:Monitor security event logs and SIEM alerts to identify potential threats or breaches.Implement and maintain robust network security policies and access control lists (ACLs).Respond to security incidents in coordination with the security operations team.Conduct security vulnerability assessments on network devices.Ensure adherence to organizational security compliance standards.
About AvePointAt AvePoint, we believe in transcending the conventional boundaries of data security, governance, and resilience. As the worldwide leader in these domains, we empower organizations globally to collaborate securely and efficiently. Over 25,000 clients trust the AvePoint Confidence Platform to safeguard and optimize their critical data across popular platforms like Microsoft, Google, and Salesforce. Our extensive global partner program comprises around 5,000 managed service providers, value-added resellers, and systems integrators, with our solutions accessible in over 100 cloud marketplaces. Discover more at www.avepoint.com.We are deeply invested in our people and foster a culture of agility, passion, and teamwork. Join us to unleash your potential, drive impactful change, and take charge of your career journey!Key Responsibilities:Collaborate with the Customer Success Team on various customer engagements, including technical product health checks and action plans during the onboarding phase.Initiate proactive outreach to customers exhibiting low product adoption, guiding them on deploying valuable use cases.Deliver technical recommendations and advice to enhance client utilization and satisfaction.
Role overview with-intelligence is seeking a Data Researcher based in Cebu City, Cebu, Philippines. The main focus of this position is to gather and analyze data that supports business initiatives and informs decision-making. What you will do Collect data using various research tools and methods Interpret and analyze data sets to uncover trends and insights Present findings that help shape strategic planning and business direction Who this role suits This position is well-suited for individuals interested in developing analytical skills and contributing to business growth. The work involves hands-on engagement with data and offers the chance to make a meaningful impact.
