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Technical Support Analyst

Lab49Hong Kong
On-site Full-time

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Qualifications

Proven experience in technical support or a related field, preferably within financial services. Strong analytical and problem-solving skills. Excellent communication and interpersonal abilities. Familiarity with equities, derivatives, or trading systems is a plus. Ability to work effectively under pressure and manage multiple priorities. Technical proficiency with software and hardware troubleshooting.

About the job

About the Role:

Join our dynamic Asia Pacific Technical Support team at ION Markets, where we deliver top-notch technical assistance to our equities and derivatives clientele. As a pivotal member of ION Markets' global support network, you will engage in comprehensive technical investigations, ensuring effective communication with customers while identifying and reporting software defects to our Development teams. Your expertise will also be crucial in leading service restoration efforts during software or hardware incidents, overseeing capacity planning, and conducting Business Continuity testing for our Hosted environment.

About Lab49

ION Markets is a leading provider of trading and workflow automation solutions for the financial markets. Our commitment to innovation and excellence enables us to empower clients with the tools they need to succeed in a rapidly evolving landscape. With a global presence and a focus on customer satisfaction, we strive to deliver unparalleled support and solutions to our diverse clientele.

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