Technical Support Analyst

Join everience as a Freelance Onsite Support Technician (m/w/d) and become a vital part of our innovative team in Toronto. We are seeking skilled technicians to provide exceptional onsite support, ensuring our clients receive the highest level of service. If you are tech-savvy, customer-oriented, and thrive in fast-paced environments, this role is perfect fo…

Join everience as a Freelance Onsite Support Technician (m/w/d) in Toronto, where you will play a crucial role in providing top-notch technical support directly at our clients' locations. Your expertise will help ensure that all user support functions run smoothly and efficiently.

Join our dynamic team at System Canada Technologies as a M&D Consultant. This full-time role is perfect for mid-senior level professionals eager to make an impact in the field. Collaborate with cross-functional teams to deliver innovative solutions and drive project success. Your expertise will be key in guiding our clients through complex challenges and ensuring their satisfaction.

Role overview TouchBistro is looking for a Product Support Technician to join the Customer Success team in Toronto. The main focus of this position is to provide technical support for both hardware and software, assisting customers worldwide as they use TouchBistro products. The goal is to help users solve problems and get the most out of their systems. What you will do Offer helpful, friendly support via phone, email, and chat. Troubleshoot wireless networks, printers, and payment devices, using clear explanations to guide customers. Collaborate with colleagues across departments to resolve customer issues efficiently. Turn each interaction into a positive experience by focusing on solutions and attentive service. Share feedback from customers with the Product and Development teams to support product improvements. Identify opportunities to streamline support processes and suggest ways to improve the customer journey. Consistently meet departmental service level agreements while keeping customer needs in focus. Location This role is based in Toronto, Ontario, Canada.

At d-Matrix, we are pioneering the potential of generative AI to transform the technology landscape. Positioned at the cutting edge of both software and hardware innovation, we continuously strive to expand the horizons of what can be achieved in this dynamic field. Our workplace culture is built on the principles of respect and collaboration.We emphasize the importance of humility and open communication. Our inclusive team thrives on diverse perspectives, which lead to innovative solutions. We are on the lookout for motivated individuals who are passionate about overcoming challenges and are driven by tangible outcomes. Are you ready to explore your playground? Together, we can unlock the infinite possibilities of AI.Job Title: Software Engineering Intern - KernelsLocation: Toronto, CanadaProgram Duration: 12 weeks: June 1st - August 21st or June 22nd - September 11thProject Overview:As a Software Engineering Intern on our Kernels team, you will have a significant impact on the development of high-performance kernels that are crucial for accelerating machine learning models. Your role will encompass creating reference implementations for accuracy verification, defining unit tests for the implemented operators, optimizing performance, conducting scalability analysis across varying problem sizes, and packaging and shipping the final implementations. You will also gather performance metrics and identify bottlenecks to enhance core functionality.What You Will Do:Implement high-performance kernels using low-level languages (Assembly/ISA experience is a plus).Develop, test, and optimize kernels for machine learning models and performance.Automate the creation of reference implementations and unit tests.Analyze scalability and performance, collect metrics, and troubleshoot bottlenecks.Package and share implementations with partner teams.

AIP Connect is excited to announce the launch of its freelance service, catering to talented individuals seeking new opportunities. If you're interested in joining our network of freelancers and exploring various projects, we invite you to submit your resume today!

Nelson Education Ltd. has shaped educational experiences for children and youth in Canada for over a century. As the country’s largest K-12 education content provider, Nelson focuses on accessible, engaging learning for all students. Solutions like Edwin, the company’s digital learning platform, deliver curriculum-aligned materials that support a range of learning styles and encourage critical thinking and creativity. The team listens to educators, students, and administrators, adapting offerings to fit their needs. Nelson values team members who care deeply about education and want to make a positive difference in communities. Role Overview The Freelance French Translator & Editor works remotely, reporting to the Content Producer (French) within the Content & Curriculum team. This role involves translating, adapting, and refining educational content for French Immersion and Core French students in K-12. Subjects include language arts, social studies, science, and mathematics. Projects are often high-profile and fast-moving, requiring a flexible approach and strong collaboration with team members to meet deadlines. Main Responsibilities French Content Development and Translation (65%) Translate, write, research, edit, storyboard, and develop materials for students and teachers using Edwin, aiming to boost engagement and retention. Clearly communicate requirements, delegate tasks, and review work from both Nelson staff and freelancers to manage competing priorities. Use agile workflows to create app-ready content for the Edwin platform. Respond quickly to content requests, including new development, licensing, or repackaging needs. Editorial Leadership (25%) Use customer feedback and usage data to help prioritize and plan content updates for the Edwin library with Content & Curriculum Leads and Specialists. Set up an editorial calendar for featured Edwin content in partnership with Content & Curriculum Leads and the Commercial team. Work closely with Content & Curriculum, Content Services, and Design teams to improve content quality.

Primary Skills: Production Support / Application Support, SQL, UnixWe are seeking a dedicated and skilled Production Support / Application Support Specialist who will be crucial in maintaining the integrity and performance of our applications. The ideal candidate will possess the ability to write database scripts and SQL queries, as well as experience in Java scripting. Familiarity with technologies such as Netezza, Datasynaps, and Gemfire will be considered an advantage.Key Responsibilities:Serve as the primary contact for production escalations, effectively communicating with offshore teams, business partners, and various stakeholders.Diagnose issues to determine root causes and delegate tasks to appropriate resources for resolution.Take ownership of incidents and ensure follow-up until resolution is achieved.Provide consultative support and design input for user requirements, functional specifications, data analysis, and testing strategies.Plan and coordinate application promotions during parallel testing and user acceptance testing phases.Be prepared to work shifts and provide extended support for emergencies.

At Veeva Systems, we are dedicated to revolutionizing the life sciences industry by accelerating the delivery of therapies to patients. As a trailblazer in industry cloud solutions, we are proud to be one of the fastest-growing SaaS companies in history, achieving over $2 billion in revenue last fiscal year with significant growth opportunities ahead.Our core values—Do the Right Thing, Customer Success, Employee Success, and Speed—are integral to our mission. In 2021, we made history by becoming a public benefit corporation (PBC), committed to balancing the needs of our customers, employees, society, and investors.As a Work Anywhere company, we provide the flexibility for you to work from home or in the office, ensuring that you can thrive in an environment that suits you best.Join us in transforming the life sciences sector and making a meaningful impact on our customers, employees, and communities.The RoleAs a Senior Technical Consultant, you will play a pivotal role in Veeva's Professional Services team, providing expert consulting and technical architecture design for project teams implementing Veeva Vault R&D applications and cloud solutions within the life sciences industry.You will lead customer implementations by offering your expertise in solution architecture design, technical integration, and best practices for the Vault Platform. Acting as a customer advocate, you will collaborate closely with other Veeva teams (Services, Product, Sales, Strategy) to ensure ongoing customer success.This position is a full-time remote role, and we encourage qualified applicants located in the U.S. or Canada, who are near an airport and can meet travel requirements, to apply.

Veolia Environnement S.A. seeks a Millwright Technician based in Toronto. This position centers on keeping machinery and equipment in good working order to support reliable operations. Main responsibilities Inspect, maintain, and repair mechanical systems and equipment Troubleshoot mechanical problems and determine their root causes Collaborate with team members to resolve issues and enhance productivity Team environment This role works closely with a team dedicated to safe and efficient facility operations. Strong technical skills help minimize downtime and drive ongoing improvements throughout the site.

Join our innovative team as a Support Analyst in Toronto, Canada! Please note that this is a testing position within Lever's demo environment, and applications for this job will not be accepted.At Lever, we are dedicated to revolutionizing the talent acquisition landscape. Founded a decade ago, we empower leading companies such as Netflix, Yelp, Cirque du Soleil, Shopify, and Spotify to recruit and hire the best talent with our cutting-edge hiring software. As industry leaders, we’ve reimagined how organizations approach hiring and are proud to foster a culture that values our team members, also known as “Leveroos.” We’ve been recognized as the #1 workplace in San Francisco and among the top employers in the United States. Join us as we continue to scale and innovate!

As the Client Support Manager at A.K.A. New Media Inc, you will play a pivotal role in expanding and enhancing our technical support capabilities. This position requires leveraging your customer-facing experiences to research and implement solutions that proactively address client issues through effective support and monitoring. You will collaborate closely with departments such as Sales, Customer Experience, Product, and Development to ensure our clients receive unparalleled support and expert guidance.Key Responsibilities:Develop and refine the support function by overseeing projects that include recruitment, training, policy creation, and process definition, along with other organizational enhancements.Deliver timely and efficient tier 1 and tier 2 support for all users of the raisin® platform.Act as a strong advocate for raisin® users, championing their needs within the organization.Conduct data analysis to identify ways to decrease future support tickets and utilize user feedback to create high-quality support initiatives.Promote a culture of collaboration, high performance, and continuous learning within the team.Serve as an escalation point for client and team issues, working with other internal teams to find resolutions.

Ergomed is seeking a Freelance Clinical Project Manager based in Toronto to support early phase oncology clinical trials. This position requires fluency in Mandarin and experience managing clinical studies. Role overview This contract role centers on overseeing project management activities for oncology studies in their early phases. The Clinical Project Manager will coordinate timelines, resources, and deliverables while ensuring that studies progress smoothly and meet regulatory standards. Key responsibilities Manage the planning and execution of early phase oncology clinical trials Collaborate with cross-functional teams to align project goals and timelines Monitor study progress and address challenges as they arise Utilize Mandarin language skills to facilitate communication and documentation as needed Requirements Fluency in Mandarin Experience managing clinical projects, preferably in early phase oncology Strong organizational and communication skills Ability to work independently as a freelancer

About the Role H&M Group is looking for a Sales Advisor in Toronto. This position centers on delivering strong customer service and supporting shoppers throughout their visit. Sales Advisors help customers find what they need, answer product questions, and keep the store inviting. What You Will Do Welcome customers and offer helpful, friendly service Share product knowledge and assist with selections Maintain store appearance and merchandising standards Monitor and organize stock on the sales floor Support the team in reaching sales targets Location This role is based in Toronto.

7shifts is an innovative platform designed to streamline scheduling and payroll for restaurant teams, enabling them to excel in their operations. With a user-friendly app and tailored solutions, 7shifts has become a trusted partner for over 55,000 restaurants, helping them save time, minimize errors, and manage costs effectively. Our mission is to make team management easier and enhance performance across the restaurant industry, with a vision to foster a thriving environment for connected and engaged teams.As a Customer Support Specialist at 7shifts, you will play a pivotal role in customer satisfaction and retention by assisting users in maximizing the benefits of our platform. As the initial point of contact through chat, email, and phone, you will deliver personalized, empathetic, and solution-driven support, significantly contributing to the success of 7shifts.We are committed to creating an inclusive workplace that reflects the diversity of the industry we serve, and we invite candidates from all backgrounds to apply.We offer two different shifts during the week: Sunday to Thursday and Tuesday to Saturday. Please note that the working schedule may change based on business needs, but any adjustments will be communicated with ample notice.

Join Viewline Ventures as a Tech Support Specialist, where you will play a crucial role in ensuring our clients receive top-notch technical assistance. You will be responsible for troubleshooting and resolving a variety of technical issues, guiding customers through step-by-step solutions, and providing exceptional service to enhance user experience. Ideal candidates will have a passion for technology and a commitment to helping others.

Join our dynamic Technical Support Team as a Technical Support Analyst, where you will provide exceptional technical support before and after client implementations. The ideal candidate will be responsible for deploying and updating client builds as needed while conducting remote software installations. Proficiency in English and French is a plus.To excel in this role, you will need to understand all ASL HR applications thoroughly, enabling you to investigate and diagnose client-reported issues accurately. You will reproduce issues, collaborate with the development team to identify solutions, test those solutions, and deploy them to clients. Evaluating and testing all software applications is a vital part of your responsibilities. You will also ensure that all escalated client concerns are addressed promptly, acting as a liaison between clients, technical teams, and management. Occasionally, you will prepare client communications with support from the Implementation Lead.Strong management and organizational skills are essential, as you will be responsible for managing the internal bug tracking system and meeting deadlines independently and collaboratively.You will utilize JitBit Help Desk tools to research similar past issues to provide effective resolutions. Effective communication with both internal and external clients at all levels is crucial, with English and French skills being advantageous.We are looking for innovative thinkers who can bring new ideas and suggestions for future development that will benefit our clients. If you are a team player with a passion for learning and problem-solving, and you want to impact technology positively in the lives of individuals, we encourage you to apply!We offer a flexible work schedule, opportunities for continuous learning, and a professional work environment. Our office is conveniently located on a TTC route, eliminating the need for a personal vehicle.

Join our dynamic team as an IT Support Engineer at Stripe, where you will play a crucial role in ensuring our systems run smoothly and efficiently. You will be responsible for providing top-notch technical support to our teams, troubleshooting issues, and implementing solutions that enhance our operational capabilities.

As a vital component of our healthcare system, Personal Support Workers (PSWs) and Home Support Workers (HSWs) at Spectrum Health Care engage closely with patients and their families. They provide essential personal care and assistance with daily living activities, ensuring that patients can make a safe recovery from acute illnesses or continue to live comfortably in their homes as they age.Join our team and contribute to reimagining home care by delivering compassionate and qualified support when it is needed most.