Technical Support Analyst

UpGuardManila

On-site Full-time

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Experience Level

Entry Level

Qualifications

Strong analytical and problem-solving skills. Excellent communication and interpersonal abilities. Experience in a technical support role is preferred. Familiarity with cybersecurity concepts and tools is a plus. Ability to work under pressure and manage multiple tasks effectively.

About the job

Join UpGuard as a Technical Support Analyst, where you will be an integral part of our customer support team, ensuring our clients receive top-notch assistance with our innovative cybersecurity solutions. In this role, you will troubleshoot technical issues, provide timely resolutions, and help maintain high customer satisfaction through exceptional service.

About UpGuard

UpGuard is a leading provider of cybersecurity solutions, dedicated to helping organizations protect their sensitive data. With a focus on innovation and customer satisfaction, we strive to deliver the best tools and services that empower businesses to safeguard their assets.

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At NiCE Systems, we embrace challenges as opportunities to push our boundaries. We are driven by ambition and innovation, dedicated to setting and exceeding high standards. If you share our passion for excellence and growth, we invite you to explore a rewarding career with us that fuels your enthusiasm.What does the role entail?The Senior Business Applications Analyst plays a pivotal role in leading the analysis, definition, and execution of intricate business and system requirements for strategic projects. Collaborating closely with business stakeholders, product owners, project managers, and technical teams, this position ensures that solutions are well-defined, feasible, and aligned with business objectives. The Senior Business Applications Analyst is instrumental in refining processes, achieving delivery outcomes, and mentoring fellow analysts.

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Business Analyst - Modernization Engagement

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Full-time|On-site|Manila, Philippines

About AvePoint: AvePoint is the premier global provider of data security, governance, and resilience solutions. We empower organizations worldwide to collaborate with confidence by surpassing traditional solutions and ensuring a solid data foundation. Our AvePoint Confidence Platform is trusted by over 25,000 customers globally to prepare, secure, and enhance their vital data across diverse collaboration environments like Microsoft, Google, and Salesforce. Our extensive global partner network comprises around 5,000 managed service providers, value-added resellers, and systems integrators, with solutions available in over 100 cloud marketplaces. Discover more at www.avepoint.com. At AvePoint, we prioritize our people, fostering a culture of agility, passion, and teamwork that empowers you to shape your career, make a meaningful impact, and seize your future. About the Role: As a Business Analyst in our modernization engagement, your primary task will be to transform legacy JSF/Java-Bean applications into a contemporary React single-page application utilizing Java APIs. Your responsibilities will include conducting thorough bottom-up code analysis, documenting business logic and workflows, and collaborating with technical teams and clients to confirm requirements, guide design decisions, and facilitate test planning and execution. This is a full-time position with AvePoint as your employer, requiring onsite presence at the client’s office located in BGC, Taguig from Monday to Friday.

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