About the job
As a Technical Support Associate (TSA) specializing in Paraplanning at vbp, your primary objective will be to leverage your technical knowledge to enhance the capabilities of our Paraplanners. You will deliver essential training, coaching, and support on various technical projects as instructed by your Line Manager.
The TSA role may also serve as an extension to billable client roles, similar to the previous ‘Universal Role’. When appointed to this role, you will adhere to the Universal KPIs for the duration of that assignment, which is typically capped at three months.
Key Responsibilities:
- Oversee the internal support channel, VBP Assist, to deliver real-time assistance.
- Manage various channels and projects efficiently.
- Conduct technical development coaching sessions with Frontline Team Members.
- Assist Line Managers and Frontline Team Members in identifying skill gaps and facilitating team upskilling initiatives.
- Support both internal and client-focused projects as directed by Technical Leads.
- Collaborate with Technical and Learning & Development teams to create, support, and review training and development plans.
- Provide assistance with Technical Requests from the Technical Team.
- Work collaboratively with other departments on training, development, and projects.
- Complete administrative tasks as assigned, which may include maintaining work trackers and utilizing platforms like Asana.
- Participate in ongoing Continuing Professional Development (CPD) activities aligned with VBP’s CPD policy.
Universal Assignments
As directed by the Line Manager, you may occasionally be responsible for completing assignments in a Universal role, which will be determined by demand.
