About the job
Join Our Customer Success Team at TRACTIAN
At TRACTIAN, our Customer Success team plays a pivotal role in driving customer lifetime value, enhancing retention, and fostering growth. We prioritize strengthening our relationships with current accounts while exploring opportunities for expansion through cross-selling our diverse range of products. Our esteemed Enterprise clientele includes renowned Fortune 500 companies such as Hyundai, Bosch, Unilever, Suzano, and PepsiCo. Every team member directly influences the success of our clients, and in this role, you'll engage with customers to identify their needs and contribute to innovative solutions that enhance their maintenance operations.
Key Responsibilities
As a Technical Support Automation Specialist, you will act as the crucial link between our technical support and automation engineering teams. In this role, you will provide high-level technical support to our clients, ensuring seamless integration of our monitoring solutions within industrial settings. Your responsibilities will encompass validating, implementing, and maintaining industrial communication systems, integrating PLCs and sensors, interpreting electrical diagrams, and monitoring system performance. Additionally, you will serve as a technical authority during both implementation and post-implementation stages, offering support for both on-site and remote operations.
