Technical Support Engineer at Backblaze | Remote

Backblaze, Inc.Remote - Argentina; Remote - Colombia ; Remote - Costa Rica ; Remote - Mexico

Remote Full-time

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Key Responsibilities:Act as a customer advocate by resolving issues and ensuring satisfaction with Backblaze products. Engage with customers through video and phone calls to gather information and troubleshoot effectively. Handle escalations from various teams and provide timely resolutions. Offer Silent Install Troubleshooting and support for Enterprise Deployments. Investigate and troubleshoot a range of integrations. Serve as a technical resource for Customer Success Managers and sales teams. Conduct thorough investigations of reported bugs and generate detailed reports for Quality Assurance. Analyze support tickets for trends and provide insights to leadership. Contribute to the expansion of technical documentation and knowledge base articles.

About the job

Technical Support Engineer (Remote in Argentina, Colombia, Costa Rica, or Mexico)

About Backblaze

Backblaze, Inc. builds open cloud storage solutions for businesses, developers, and IT professionals. Since 2007, the company has grown steadily with minimal outside investment, reaching a successful Nasdaq IPO in 2021. Today, Backblaze manages more than three billion gigabytes of customer data for over 500,000 clients in 175+ countries, with annual recurring revenue of $136 million.

Role Overview

The Technical Support Engineer will help customers tackle complex issues involving Backblaze products and third-party integrations. This position is fully remote and open to candidates based in Argentina, Colombia, Costa Rica, or Mexico.

About Backblaze, Inc.

Backblaze is a leader in cloud storage solutions, committed to driving customer success through innovative and cost-effective services. Our mission is to liberate customers from the limitations of traditional storage options, enabling them to focus on what truly matters—innovation.

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