About the job
As we expand our horizons, Neo Group is actively seeking a talented Technical Support Engineer to join our team. In collaboration with our esteemed local partners, we leverage a network of over 1,400 skilled professionals across more than 10 countries. Our mission is to provide innovative, data-driven solutions that empower our clients while fostering a culture of professional growth within a dynamic and collaborative environment.
We are currently searching for a Technical Support Engineer who possesses a robust technical background coupled with outstanding communication skills. This pivotal role involves addressing a variety of technical inquiries, troubleshooting platform and integration challenges, and ensuring an exceptional experience for our partners and users. Success in this position hinges on effective collaboration with internal teams and external stakeholders, requiring strong organizational skills, a sense of responsibility, and the ability to thrive under pressure.
Key Responsibilities:
- Act as the primary technical liaison for our integration platforms.
- Diagnose and resolve issues pertaining to our integration platform.
- Work collaboratively with Product, QA, and Engineering teams to investigate incidents and implement sustainable solutions.
- Communicate effectively and constructively with both technical and non-technical audiences.
- Create and maintain support documentation, workflows, and knowledge base articles.
- Identify and propose enhancements to processes and tools based on support trends and insights.
