Technical Support Engineer I

MitratechRemote Australia

Remote Full-time

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Experience Level

Entry Level

Qualifications

Qualifications for this role include:6 months to 1 year of experience in a customer service environment. A strong commitment to helping customers achieve their goals. Self-motivation and a keen curiosity to learn and understand new technologies. The ability to exercise sound judgment and take initiative without needing direction. Effective time management skills to work within a remote team to achieve shared objectives. The capability to mentor and educate customers and team members by simplifying complex concepts. A collaborative spirit that embraces differing viewpoints while working towards common goals.

About the job

As an Application Support Engineer, you will play a vital role in providing functional support to our clients. Your responsibilities will include troubleshooting, documenting, and resolving issues within the user interface. You will be expected to collaborate closely with client contacts and colleagues while also possessing the ability to work independently to communicate effective resolutions to client inquiries.

The primary focus of this role is to assist clients in the daily operation of Mitratech’s SaaS products, responding to and resolving inquiries through various channels such as tickets, chats, and phone calls.

About Mitratech

Mitratech is a global leader in providing innovative software solutions that empower organizations to achieve operational excellence. Our commitment to customer success drives us to deliver world-class support and continuously improve our offerings.

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Apr 20, 2026

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