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Experience Level
Entry Level
Qualifications
Qualifications for this role include:6 months to 1 year of experience in a customer service environment. A strong commitment to helping customers achieve their goals. Self-motivation and a keen curiosity to learn and understand new technologies. The ability to exercise sound judgment and take initiative without needing direction. Effective time management skills to work within a remote team to achieve shared objectives. The capability to mentor and educate customers and team members by simplifying complex concepts. A collaborative spirit that embraces differing viewpoints while working towards common goals.
About the job
The Mitratech Support team is dedicated to ensuring customer success through exceptional application support, driven by problem-solving, effective communication, and a commitment to continuous improvement. We are seeking highly qualified candidates passionate about enterprise software applications to join our skilled support staff. Mitratech operates a global support organization with offices in Austin, TX, London, and Melbourne.
As an Application Support Engineer, you will play a vital role in providing functional support to our clients. Your responsibilities will include troubleshooting, documenting, and resolving issues within the user interface. You will be expected to collaborate closely with client contacts and colleagues while also possessing the ability to work independently to communicate effective resolutions to client inquiries.
The primary focus of this role is to assist clients in the daily operation of Mitratech’s SaaS products, responding to and resolving inquiries through various channels such as tickets, chats, and phone calls.
About Mitratech
Mitratech is a global leader in providing innovative software solutions that empower organizations to achieve operational excellence. Our commitment to customer success drives us to deliver world-class support and continuously improve our offerings.
The Mitratech Support team is dedicated to ensuring customer success through exceptional application support, driven by problem-solving, effective communication, and a commitment to continuous improvement. We are seeking highly qualified candidates passionate about enterprise software applications to join our skilled support staff. Mitratech operates a globa…
About the Role: At Tanium, we recognize the pivotal role our Technical Support Engineers play in enhancing customer satisfaction. As a crucial part of our team, you will be dedicated to resolving technical challenges and providing timely answers to customer inquiries. Your proactive and reactive efforts will significantly contribute to enriching the experience of our enterprise clients while utilizing Tanium's solutions. This position reports to a Support Manager. In this role, you will have the opportunity to utilize your technical expertise continually, while also expanding your knowledge in areas such as scripting and debugging. Key Responsibilities: Support customers by: Triaging incoming support cases Resolving customer support queries Collaborating with fellow Support Engineers on their assigned cases Responding to customer inquiries on the Tanium community site Enhancing customer experience by: Documenting best practices Tracking activities, documenting root causes, and generating reports Acting as a technical subject matter expert, focusing primarily on testing and troubleshooting Testing Tanium products and providing constructive feedback to Engineering teams for customer experience improvements
Full-time|On-site|Sydney, New South Wales, Australia
Join Ping Identity as a Principal Technical Support Engineer, where you will be at the forefront of delivering exceptional technical support solutions. In this pivotal role, you will leverage your extensive experience to troubleshoot complex technical issues, ensuring customer satisfaction and fostering long-term relationships. You will collaborate with cross-functional teams to enhance product offerings and contribute to knowledge base improvements.
About ClickHouseFeatured in the 2025 Forbes Cloud 100 list, ClickHouse stands out as a pioneering and rapidly expanding private cloud company. With a customer base exceeding 3,000 and an annual recurring revenue (ARR) growth of over 250% year-on-year, ClickHouse is at the forefront of real-time analytics, data warehousing, observability, and AI workloads.Our remarkable growth trajectory was highlighted by a recent $400M Series D funding round. In the past three months, major clients such as Capital One, Lovable, Decagon, Polymarket, and Airwallex have either adopted our platform or expanded their current engagements. These organizations join a distinguished roster of AI innovators and global brands, including Meta, Cursor, Sony, and Tesla.Join us in our mission to revolutionize data utilization in businesses. Be part of our exciting journey!Note: This is a remote position, but candidates must reside in Australia.We are currently expanding our support team at ClickHouse, dedicated to providing exceptional service to our global clientele. We are on the lookout for a Technical Support Engineer to join our international Support Engineering team. We seek an individual eager to tackle a diverse range of tasks for our customers primarily in the APJ region, with responsibilities extending across APAC and EMEA. This role involves direct interaction with customers through chat, calls, Slack messages, and video meetings. You will manage an array of tasks, from triaging support tickets to engaging in user community support, assisting with both pre- and post-sales activities, collaborating with our Go-To-Market team on technical aspects of proofs of concept (POCs), and recommending enhancements for our support processes at ClickHouse. This is a fantastic opportunity for someone ready to get hands-on and help us deliver outstanding customer support to our rapidly growing user base.Key Responsibilities:Providing support and guidance to ClickHouse users, customers, and prospects through cases, chat, Slack, community interactions, and meetings.Developing solutions based on ClickHouse Cloud and open-source offerings, which can be shared with users, community members, and customers through documentation, knowledge bases, blogs, meetups, webinars, and training sessions.Collaborating closely with our global Support Services, Engineering, Go-To-Market, and Product Management teams to help define user and customer requirements.Mentoring, training, and sharing your expertise with colleagues, users, and customers.And of course:You will ensure the delivery of exceptional customer service as the first point of contact for technical support.
Full-time|On-site|Sydney, New South Wales, Australia
Join Luminance, the trailblazer in Legal-Grade™ AI for enterprises, and take advantage of this outstanding opportunity! Supported by prestigious venture capitalists and recognized in both the Forbes AI 50 list of 'Most Promising Private AI Companies in the World' and Inc. 5000's 'Fastest Growing Companies in America', Luminance is revolutionizing the global legal landscape.We are excited to expand our Support function, where you will be the first point of contact for prospective and existing customers, ensuring a seamless integration of Luminance’s innovative technology into their operations. As a member of the Support team, you will manage customer inquiries, troubleshooting issues, and maintaining strong relationships from start to finish.You will be responsible for ticketing and resolving customer queries directly or collaborating with various departments to provide effective communication and exceptional service. Your role will involve understanding customer use cases and needs, ultimately enhancing their experience with our products. The ideal candidate is a people-oriented individual with critical thinking skills and a passion for problem-solving.
Join WalkMe, a leader in Digital Adoption Platforms (DAP) and a proud subsidiary of SAP. Our mission is to empower organizations to navigate the complexities of the digital landscape and optimize their technological investments. With WalkMe’s innovative features such as guidance, engagement, insights, and automation, we help employees increase productivity, provide executives with enhanced visibility into digital usage, and enable organizations to maximize their digital assets for successful transformations.In collaboration with SAP, we are transforming the digital journey for businesses by seamlessly integrating SAP’s powerful ERP solutions with WalkMe’s user-friendly digital adoption platform, enhancing productivity and user experience.As a Technical Support Engineer, you will report directly to the Support Manager and serve as the primary contact for our valued customers throughout their journey with WalkMe—from post-sale support through onboarding, project success, and contract renewals. Your role is vital in delivering timely and effective solutions, ensuring we meet our Service Level Agreements (SLAs) and maintain high levels of customer satisfaction. You will also contribute to the growth of our knowledge base and customer community, further enriching the customer experience.
Intercom is a pioneering AI Customer Service company dedicated to empowering businesses to deliver exceptional customer experiences.Our cutting-edge AI agent, Fin, stands as the most advanced customer service AI agent available, enabling businesses to provide round-the-clock, flawless customer service and significantly enhance their customer interactions. Fin integrates seamlessly with our Helpdesk, forming a comprehensive solution known as the Intercom Customer Service Suite, designed to handle more intricate or high-touch queries that necessitate human intervention.Established in 2011 and trusted by almost 30,000 businesses worldwide, Intercom is redefining the standards of customer service. Guided by our core values, we continually push boundaries, operate with agility, and consistently deliver outstanding value to our clients.What’s the opportunity?In the era of AI, customer support is evolving rapidly, and so are the professionals who deliver it. Our next Technical Support Specialist will be a self-starter, deeply inquisitive, and well-versed in AI tools, maintaining high standards for themselves and their team.As a Technical Support Specialist, you will manage intricate technical inquiries regarding some of our most sophisticated features, serve as an escalation point for your colleagues on challenging investigations, and consistently deliver world-class customer support. You will collaborate proactively with customers to maximize their use of our platform while driving enhancements in product, processes, and team development. Utilizing AI tools in conjunction with your expertise, you will efficiently resolve complex cases and contribute to fostering a culture of continuous improvement. We frequently release product updates, making this a dynamic environment perfect for those excited by perpetual learning!If this role excites you, we would love to have you as our next Technical Support Specialist.What will I be doing?Communicating effectively and efficiently with our customers — we utilize our own product for most support interactions, but outbound calls are also part of our service.Taking ownership of customer communications and issues from initial contact until resolution.Becoming a comprehensive knowledge resource on how Intercom operates and what it can achieve.Collaborating with the Support team to ensure every customer has a positive experience with the product, focusing on making it user-friendly, reliable, bug-free, and fast.Working directly with product teams to identify current issues and offer insights for improvement.
As a Technical Support Engineer at TOMRA, you will become the local technical authority for our innovative reverse vending products. This pivotal role will serve as a vital link between our partners, customers, technicians, and system users, facilitating seamless communication between TOMRA Collection Australia (TCA) and our global headquarters in Norway.We have multiple openings available, catering to candidates ranging from recent graduates to seasoned mechanical and electrical engineers. Your mechanical and electrical expertise, coupled with a strong analytical mindset, will be invaluable as you tackle various daily responsibilities:Develop a thorough understanding of TOMRA’s diverse product range.Conduct data analysis and reporting on installed machines, ensuring compliance with service level agreements (SLAs).Propose, develop, test, and implement enhancements to product performance.Act as the primary escalation point for technical inquiries related to TOMRA’s reverse vending machines (RVMs) and resolve any technical challenges that arise.Perform software and hardware testing to ensure optimal functionality.Create and maintain comprehensive training materials and product documentation.Deliver training sessions to Technicians, Field Teams, and Service Centre Operators.Design market-specific solutions for equipment and RVMs.Provide support for various projects within TCA.Assist with machine installation and deployment processes.Implement strategies to enhance performance across TCA’s RVM portfolio.
Role overview The Technical Services Engineer at TOMRA, based in Tullamarine, plays a key part in supporting clients by troubleshooting technical issues and making sure TOMRA systems stay reliable in the field. This role centers on hands-on problem solving and direct customer interaction. What you will do Provide technical support and solutions to customers, both remotely and during on-site visits Collaborate with teams across different functions to resolve issues and drive improvements Work to maintain and enhance system performance for client operations Take part in projects that help advance TOMRA’s technology and service quality Who we’re looking for Motivated to learn and develop professionally Comfortable working with colleagues from a variety of backgrounds and specialties Prepared to support clients and tackle technical challenges as they arise
Full-time|A$1.2K/yr - A$1.2K/yr|Hybrid|Sydney, Australia
Location: Sydney, Australia (Hybrid) About Relevance AI Relevance AI builds a platform for creating and managing intelligent agents that handle workflows, make decisions, and support collaboration, all in one place. Our mission is to help teams delegate meaningful work to AI agents that think and act with expertise. Industry leaders such as Canva, Databricks, Confluent, Autodesk, Lightspeed, Aveva, Qualified, and Activision Blizzard use our technology to scale their operations, marketing, and sales. We are backed by Bessemer Venture Partners, Insight Partners, Peak XV, and King River Capital. In April 2025, we completed our Series B funding round to accelerate our growth and expand agentic automation. With headquarters in Sydney, San Francisco, and Barcelona, we work in a hybrid model and value curiosity, collaboration, and execution. In 2025, LinkedIn named us Australia’s #1 Startup. Role Overview The Director of Technical Support leads and grows our global technical support function for enterprise clients across three regions. This role ensures that customers receive fast, high-quality resolutions and a consistent experience at scale. The Director will build a high-performing support organization, define enterprise standards and processes, and drive innovation in AI-enabled support. What You Will Do Lead a support team that has automated about 80% of ticket resolutions, using an AI-first approach. Develop and refine team structure, set clear expectations, and establish processes for enterprise support. Address challenges such as regional and time zone differences in support experience. Implement and manage enterprise SLA processes. Scale global hiring and onboarding to provide 24/5 support coverage. Establish reporting and forecasting to improve product quality and guide resource allocation. Collaborate with engineering and other teams to resolve bugs and enhance the product, including developing AI agents with tools like Claude Code. Contribute to online community support and educational initiatives.
Who We AreVerkada is revolutionizing the way organizations safeguard their people and spaces through an integrated, AI-driven platform. As a frontrunner in cloud physical security, Verkada provides organizations with enhanced safety and efficiency via a unified software platform that encompasses solutions for video surveillance, access management, air quality monitoring, alarms, intercom systems, and visitor management.With over 30,000 organizations globally, including more than 100 Fortune 500 companies, relying on Verkada for their physical security needs, we simplify management, empower intelligent control, and support scalable implementations. Since our founding in 2016, Verkada has experienced rapid growth, now operating from 15 offices with a workforce of over 2,200 full-time employees.About The RoleAs we expand our footprint in the APAC region, Verkada is on the lookout for Technical Support Engineers to enhance our support for enterprise customers in our Sydney office. Joining our Technical Support team means becoming part of a talented group that provides assistance across the full suite of Verkada's cloud-managed building security products. You will tackle technical challenges independently and collaboratively, guiding customers through our platform's intricacies. Our team acts as a vital link between customers, Engineering, and Product Management. If you are eager to make a significant impact and advance your career in the cloud-managed IoT sector, we would love to connect with you!This role necessitates your presence on-site five days a week in our dynamic Sydney office where collaboration and innovation flourish.
Join us at MongoDB as a Technical Services Engineer, where you'll be at the forefront of delivering top-tier technical support to our clients. In this role, you will leverage your expertise to troubleshoot complex issues, provide insightful solutions, and ensure our customers are maximizing the value of our cutting-edge database technology.Your responsibilities will include collaborating with cross-functional teams, developing technical documentation, and participating in customer training sessions. This is an excellent opportunity for someone passionate about technology and customer success.
Join our dedicated enterprise support team at Meter, where you will tackle the most complex networks we serve. Here, challenges are not confined to a single location; they encompass multiple sites, systems, and partners. Your role will be pivotal in ensuring that these networks function seamlessly, not as disjointed elements.You will not merely wait for problems to be defined; you will proactively engage, drive resolutions from start to finish, and provide an experience that allows our customers to concentrate on their business rather than their network. If you excel in managing complexity, value accountability, and aspire to redefine enterprise networking support at scale, our team is the perfect fit for you.This role is vital to Meter's successOur enterprise clients rely on their networks for essential operations. When issues arise, swift, clear, and technically informed responses are crucial. We are seeking to fill this role now due to the increasing complexity, impact, and urgency of enterprise cases.This position will shape Meter’s future by empowering our top engineers to take ownership of the most challenging problems and bridging the gap between exceptional troubleshooting and enterprise-level support. Uniquely, this role expects a strong sense of ownership.Your impact will includeTaking charge of high-stakes enterprise support cases from initial assessment to resolution.Diagnosing intricate issues across wired and wireless infrastructures, WAN security, and client environments at scale.Propelling issues forward when progress stalls due to lack of context, unclear responsibilities, or external dependencies.Effectively escalating matters to Engineering, Operations, ISPs, and vendors with precise technical details.Documenting recurring failure modes and contributing to enhanced runbooks, support standards, and improvements to Meter products.Resolving challenges that span multiple sites, systems, and teams under operational pressures.We seek candidates withA solid foundation in networking principles and experience in supporting complex or multi-site environments.A strong sense of ownership and determination when facing ambiguous or sluggish issues.The ability to communicate effectively under pressure to both technical and non-technical stakeholders.
RELEX Solutions is a premier Supply Chain Software provider that specializes in innovative solutions designed to enhance operational efficiency for businesses. We pride ourselves on our dynamic and collaborative team, which is dedicated to accelerating growth through targeted marketing strategies. At RELEX Solutions, we are on a mission to achieve humble world domination and are searching for creative minds like yours to help us along the way!As a rapidly expanding Finnish software entity focused on retail and manufacturing planning processes, we empower our clients to become faster, more effective, and ultimately more profitable. As an employer, we place a strong emphasis on supporting our employees just as much as we do on optimizing supply chains. You will enjoy significant autonomy, a vibrant company culture, diverse development opportunities, and a work-life balance that we actively foster.We are currently inviting applications for the position of Application Support Specialist to join our Technical Support team in Melbourne. In this role, you will collaborate with a group of highly skilled professionals dedicated to resolving complex issues as part of the second line of support for our RELEX customers.Your contributions will be vital in meeting our customers' needs while adhering to our Service Level Agreements (SLAs). Our team operates 24/7, which means our members work across various time zones.Key Responsibilities:Delivering software support to global clients confronting challenges in their production environments.Managing intricate application issues and providing solutions efficiently.
Attio builds a CRM for teams aiming to understand customers deeply and automate their workflows. Backed by $116M in funding from investors such as GV (Google Ventures), Redpoint, Balderton, Point Nine, and 01A, the company is focused on helping organizations shape their go-to-market strategies with precision. Role Overview The Technical Support Specialist will be the first Attio team member based in Australia, supporting customers across the APAC region. This is a hands-on position for someone who enjoys solving technical problems and cares about delivering clear, thoughtful support. Attio’s Support team has maintained a 98% CSAT average over the past six months, reflecting the company’s commitment to a high-quality customer experience at every stage. What You Will Do Troubleshoot technical issues for Attio customers, guiding them through solutions and ensuring they feel supported. Share product best practices to help users unlock the full value of Attio. Represent the customer’s perspective internally, advocating for their needs across teams. Maintain high standards for clarity, care, and quality in every interaction. Work autonomously as the company’s first hire in the region, helping to establish Attio’s presence in Australia. Who Thrives Here Problem solvers who enjoy digging into details and transforming complex issues into smooth experiences. Individuals who take pride in craftsmanship and hold themselves to high standards. Self-starters comfortable with autonomy, ownership, and some ambiguity. People who care about delighting users and setting new standards for B2B SaaS support. Location This role is based in Australia and supports Attio’s expansion in the APAC region.
Role Overview Alpaca is hiring a Production Support Engineer to help maintain the reliability and performance of its services. This fully remote position is open to candidates based in the APAC region. What You Will Do Troubleshoot production issues as they arise Work closely with development teams to resolve incidents Suggest and help implement improvements to operational processes Location Remote - APAC
Join Lely as a Technical Services Support professional, where you will be a vital part of our team dedicated to providing exceptional technical assistance and solutions to our clients. You will engage with customers to understand their needs, troubleshoot issues, and ensure the optimal performance of our innovative agricultural solutions.
Full-time|On-site|Adelaide, South Australia, Australia
Centorrino Technologies (CT) seeks an IT Service Desk Engineer to join the inbound support team in Adelaide. This position handles incoming phone requests from end users, providing timely and effective technical assistance for a range of IT issues. What you will do Serve as the first point of contact for IT-related inquiries by phone Troubleshoot and resolve technical problems for end users Maintain clear and professional communication throughout each support call Deliver consistent, high-quality service in a busy support environment What we value Strong communication skills and a commitment to service excellence Ability to work effectively as part of an inbound support team Enthusiasm for helping others solve technical challenges Centorrino Technologies has been recognized as a Great Place to Work for 2024-2025 and as one of Australia’s Best Places to Work for Medium & Large Size businesses in 2025. The company maintains a high employee Net Promoter Score (eNPS) of 68, reflecting a positive team culture and ongoing commitment to quality.
Geotab Inc. develops IoT and connected transportation solutions, helping businesses manage commercial fleets with advanced web-based analytics. The company’s open platform and Geotab Marketplace® integrate hundreds of third-party options, allowing organizations to streamline operations and combine vehicle data with other business information. Each day, Geotab processes billions of data points, using analytics and machine learning to improve productivity, reduce fuel consumption, enhance driver safety, and support regulatory compliance. The team values adaptability and welcomes new perspectives, encouraging employees to take on fresh challenges as the company grows. Geotab has earned recognition as a certified Great Place to Work™ and emphasizes an inclusive, supportive culture. The company offers opportunities to innovate and develop professionally, along with a comprehensive benefits package. For more about Geotab’s culture and updates on future roles, visit their blog, follow on Instagram, or join the talent network.
Join Aircall, a leading cloud-based phone system for teams, as a Voice Quality Technical Support Specialist. In this role, you will be the first point of contact for our customers, ensuring they receive exceptional support and assistance with voice quality issues. You will leverage your expertise to troubleshoot, analyze, and resolve technical problems, enhancing the user experience while contributing to the overall efficiency of our service.
