About the job
At Datadog, we are experts in our internal products. Our Technical Solutions team drives Datadog's global growth by educating potential clients and ensuring the success and satisfaction of existing customers. We share our technical and product expertise through demos, presentations, technical assessments, and ongoing support. The Technical Solutions team is a growing global group that collaborates continuously to share knowledge and enhance technical skill sets.
We value relationships, collaboration, and creativity as part of our office culture. To help you achieve the work-life harmony that suits you, we operate as a hybrid workplace.
Key Responsibilities:
- Continuously provide training on platform usage through multiple channels (ticketing system, live chat, screen sharing tools) while identifying and resolving necessary technical support issues.
- Reproduce technical problems and dive deep into Datadog's 1000+ integrations.
- Obtain demo certification and lead product demos for clients.
- Participate in product discussions with internal teams based on customer feedback.
- Conduct training as a specialist with advanced knowledge of Datadog product areas.
- Work at the Datadog office at least three days a week.
Qualifications:
- Minimum of 2 years of experience in multi-channel technical support at a SaaS company.
- Experience using software such as Zendesk, Jira, Confluence, or similar tools.
- Engineering background with troubleshooting and programming experience.
- Self-motivated individuals who pay attention to detail and have a strong desire to learn continuously.
- Critical thinkers with a client-centered approach.
- Effective communication skills, both written and verbal.
- Programming experience and basic knowledge of Linux.
- Availability for rotating shifts, including weekends.
- This position requires business-level or native proficiency in Japanese (both spoken and written).
At Datadog, we value diversity in our workforce. We understand that not everyone will meet all of the qualifications listed above on their first day. If you have a passion for technology and a desire to grow your skills, we encourage you to apply.
Benefits and Growth Opportunities:
- Exceptional onboarding experience.
- Ongoing professional development, product training, and career path offerings.
- Equity grants (RSUs) for new employees and an employee stock purchase plan (ESPP).
- Mentorship and buddy programs for building internal networks.
- An inclusive corporate culture with opportunities to participate in community guilds.
- Comprehensive health-related benefits.
- Corporate defined contribution retirement plan (401K).
The details mentioned above may vary based on the employment conditions in the country of employment and at Datadog.
To ensure understanding among all candidates worldwide, some items regarding application information have been left in English. For a complete overview of job postings in English, please click here.
