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Experience Level
Experience
Qualifications
Proven experience in technical support or a related field. Strong problem-solving skills and the ability to work independently. Excellent communication skills, both verbal and written. Familiarity with IT support tools and ticketing systems. Ability to work in a fast-paced environment and manage multiple tasks effectively.
About the job
The Technical Support Engineer II at Delinea works from a home office in the Philippines. The main focus is to help clients resolve technical issues while maintaining high service standards. Strong troubleshooting abilities and attention to customer needs are essential in this position.
What you will do
Investigate and resolve complex technical problems for clients
Manage support tickets from the initial report through to resolution
Collaborate with teams across Delinea to address customer concerns
Contribute to efforts that improve service offerings and strengthen client relationships
Location
This is a remote position based in the Philippines.
About Delinea
Delinea is a leading company specializing in comprehensive security solutions for businesses. Our mission is to empower organizations to protect their assets and manage their identities effectively. We foster a collaborative work environment that encourages innovation and professional growth.
Role overview The Technical Support Engineer II at Delinea works from a home office in the Philippines. The main focus is to help clients resolve technical issues while maintaining high service standards. Strong troubleshooting abilities and attention to customer needs are essential in this position. What you will do Investigate and resolve complex technical…
Join CallTek, a global frontrunner in white-label technical support, serving technology operators across the globe for more than two decades. With a workforce exceeding 10,000 across nine countries, we provide around-the-clock engineering, software development, customer support, and field services. Our solutions are fortified by industry-leading security certifications and cutting-edge AI technology, ensuring secure and efficient support for our partners. Embark on a rewarding career journey with us!Address and resolve escalated technical issues from Tier I Support, ensuring thorough troubleshooting and prompt solutions.Collaborate with Engineering teams to identify, document, and rectify product or system defects.Perform comprehensive analysis and research on recurring customer issues to devise long-term solutions and best practices.Provide technical guidance and training to Tier I engineers, enhancing their troubleshooting and customer support capabilities.Keep detailed records of issues, resolutions, and customer feedback within the support ticketing system.Assist in creating and updating technical documentation, FAQs, and internal knowledge base articles.Remain informed about product updates, system changes, and industry trends to guarantee accurate and effective support delivery.
About Delinea:Delinea stands at the forefront of identity security, dedicated to protecting both human and machine identities through an innovative, centralized authorization system. Our mission empowers organizations to effectively manage their interactions across the modern enterprise landscape. By harnessing the power of AI-driven intelligence, Delinea provides a cutting-edge, cloud-native Identity Security Platform that integrates context throughout the entire identity lifecycle, whether in cloud environments or traditional infrastructure, covering data, SaaS applications, and AI technologies. Our platform uniquely enables the discovery of all identities—including workforce members, IT administrators, developers, and machines—while facilitating proper access assignments, real-time threat detection, and rapid response capabilities. With deployment timelines measured in weeks rather than months, our solution demands 90% fewer resources for management compared to competing systems and boasts an impressive 99.995% uptime, ensuring robust security and operational efficiency without compromise. To learn more about us, visit Delinea.com, LinkedIn, X, and YouTube.Join our dynamic, global team at Delinea and contribute to creating a safer and more secure world. Our success is propelled by exceptional product leadership, skilled engineers, and strategic investments from TPG. We celebrate diversity, innovation, and a culture rooted in respect and fairness. If you are ready to challenge norms and redefine possibilities in the identity security landscape, we welcome your application.
About Delinea:Delinea is at the forefront of securing human and machine identities through intelligent, centralized authorization. Our innovative solutions empower organizations to govern their interactions across the modern enterprise seamlessly. With our AI-driven Identity Security Platform, we provide comprehensive context throughout the entire identity lifecycle, spanning cloud and traditional infrastructure, data, SaaS applications, and AI technologies. We are proud to offer the only platform capable of discovering all types of identities—including workforce, IT administrators, developers, and machines—ensuring appropriate access levels, detecting irregularities, and responding to threats in real-time. With deployment times measured in weeks, not months, and requiring 90% fewer resources to manage than competitors, our solution boasts an impressive 99.995% uptime, delivering unparalleled security and operational efficiency. Discover more about us at Delinea.com, LinkedIn, X, and YouTube.Join our dedicated, global team at Delinea and contribute to making the world a safer place. Our success is fueled by exceptional product leadership, skilled engineers, and significant investments from TPG. We embrace diversity, foster innovation, and maintain a culture rooted in respect and fairness. If you're ready to challenge boundaries and drive change in identity security, we invite you to apply.
About Delinea:Delinea stands at the forefront of identity security, providing innovative solutions that protect both human and machine identities through a centralized authorization platform. Our cloud-native Identity Security Platform, powered by AI, enables organizations to manage interactions across diverse environments, including cloud, traditional infrastructure, and SaaS applications. Our technology allows for the identification of all types of identities—workforce, IT administrators, developers, and machines—while ensuring appropriate access levels, real-time threat detection, and rapid response to irregularities. With deployment in just weeks and 90% fewer resources needed for management than our closest competitor, we offer a 99.995% uptime guarantee, combining robust security with operational efficiency. Discover more about us at Delinea.com, LinkedIn, X, and YouTube.Join our dynamic global team at Delinea and contribute to making the digital world a safer place. We pride ourselves on a culture that values diversity, innovation, and respect. If you are eager to push boundaries and redefine security standards, we want to hear from you!
Full-time|On-site|General Santos City (Dadiangas), SOCCSKSARGEN, Philippines
Join CallTek, a premier global provider of white-label technical support services. For over 20 years, we have been the trusted partner for technology operators around the globe, with a dedicated team of over 10,000 professionals across nine countries. We pride ourselves on delivering round-the-clock engineering, software development, customer support, and field services backed by leading security certifications and cutting-edge AI solutions. This is your chance to become part of our expanding team and advance your career!Job OverviewWe are seeking enthusiastic Technical Support Engineers to join our team!As a Technical Support Engineer, you will play a critical role in diagnosing and resolving customer inquiries efficiently and effectively. Your expertise will involve working with various systems, software, and hardware, while adhering to established protocols to escalate unresolved issues to the appropriate internal teams.
Role Overview The Technical Support Engineer for Smart Devices helps keep smart fridges and vending machines running smoothly for our client. This role supports Service Technicians and internal operations teams, aiming to maximize system uptime, connectivity, and performance. The position is based in Angeles, Pampanga, Philippines. Daily work includes troubleshooting escalated technical issues, monitoring system health, and documenting recurring problems and solutions. Collaboration with engineering teams is key to improving the long-term reliability of these connected devices. What You Will Do Triage and resolve technical issues escalated by Service Technicians and operations teams using documentation and troubleshooting guides. Monitor system alerts, dashboards, and incident queues to spot and address problems affecting fridge uptime and performance. Analyze logs, alerts, and system behaviors in a Linux-based environment to diagnose technical problems. Support field teams with troubleshooting for hardware-integrated software systems and smart fridge devices. Escalate critical incidents to engineering teams, providing detailed documentation and context for resolution. Document new issues, root causes, and solutions to expand the internal knowledge base. Track trends in technical failures and share insights to boost operational efficiency and product reliability. Work with Engineering and Operations to address systemic issues and help implement lasting solutions. Maintain accurate records of incidents, resolutions, and support actions. Contribute to refining support workflows, documentation standards, and escalation procedures. Communicate clearly with distributed teams in an asynchronous work setting. Follow established service standards and protocols to ensure timely resolution of issues. Who Thrives Here Success in this role calls for strong technical skills, resourcefulness, and comfort working in a distributed support environment. Experience with Linux-based systems and a knack for clear communication are valuable assets.
About Delinea:Delinea leads the charge in securing identities—both human and machine—through an intelligent, centralized authorization system. Our innovative approach empowers organizations to govern interactions seamlessly across modern enterprises. By leveraging AI-driven intelligence, our cloud-native Identity Security Platform provides context throughout the entire identity lifecycle, whether in cloud environments, traditional infrastructures, or SaaS applications. This unique platform enables the discovery of all identities (workforce, IT administrators, developers, and machines), facilitates appropriate access level assignment, detects anomalies, and enables real-time threat responses. With deployment taking just weeks and requiring 90% fewer resources than competitors, alongside a staggering 99.995% uptime, Delinea ensures robust security and operational efficiency. Explore more at Delinea.com, LinkedIn, X, and YouTube.Join our dedicated global team at Delinea to contribute to a safer and more secure world. Our achievements stem from exceptional product leadership, talented engineers, and significant investments from TPG. We prioritize diversity, innovation, and a culture founded on respect and fairness. If you are driven to challenge norms and push boundaries, we invite you to apply.
Full-time|Hybrid|Manilla, National Capital Region, Philippines
Join Toku, a leader in cloud communications, where we craft tailored customer engagement solutions that transform enterprise experiences. Our comprehensive approach empowers businesses to navigate the complexities of digital transformation, ensuring they deliver mission-critical customer experiences through our innovative cloud communication solutions. With a blend of local consulting expertise, customized technology, regional infrastructure, connectivity, and global reach, Toku meets the diverse needs of large-scale enterprises. Headquartered in Singapore, our operations extend across APAC and into growing global markets. This hybrid NOC and Level 1 Technical Support role is vital in monitoring, incident triage, and customer issue resolution for Toku's voice and messaging platform. You will be instrumental in identifying issues, conducting initial validations, and ensuring expedient and precise escalations while maintaining robust communication with customers. This position requires a combination of system monitoring, basic VoIP troubleshooting, and application-level support in a 24/7 environment. Ideal candidates are attentive, dependable, and thrive in a structured, shift-based operational setting.
Full-time|On-site|General Santos City (Dadiangas), SOCCSKSARGEN, Philippines
Job DescriptionAs a Tier 2 Technical Support Engineer at staff4me, you will play a pivotal role in addressing service tickets and providing comprehensive network support both locally and remotely, ensuring adherence to our service level agreements. Your day-to-day responsibilities include troubleshooting and resolving a variety of technical issues related to hardware, software, applications, networks, and user access. Collaboration with network services, software systems engineering, and applications development teams will be essential in restoring services and identifying core issues.We are looking for candidates who possess a solid understanding of networking fundamentals, including experience in wireless networks, VLAN environments, and general routing, switching, and firewall configurations across diverse platforms. The ideal candidate will demonstrate strong logical, rational, and analytical thinking abilities, with a commitment to self-improvement and teamwork.Key ResponsibilitiesCollaborate with staff, property management teams, ISPs, and vendors to ensure clear communication and execution of change orders with minimal disruption.Conduct in-depth network monitoring and troubleshoot network, hardware, and ISP-related issues effectively.Adhere to both general and property-specific service level agreements (SLAs).Manage escalations from Tier 1 and outsourced support teams.Analyze and escalate global/system-wide issues to Tier 3 agents for further resolution.Utilize advanced networking knowledge to educate clients and propose effective solutions.Facilitate ongoing training for Tier 1 support agents.Investigate support ticket trends to diagnose root causes and implement appropriate actions.Coordinate with various departments to ensure client issues are resolved efficiently.Provide insights to Tier 3 agents and support managers to refine best practices and SOPs for enhanced efficiency and employee satisfaction.Maintain meticulous documentation of issues and aggregate data from various sources to identify potential problems.
Full-time|On-site|General Santos City (Dadiangas), SOCCSKSARGEN, Philippines
Job OverviewAs a Tier 2 Technical Support Engineer at staff4me, you will be at the forefront of providing exceptional service to our clients through effective troubleshooting and resolution of technical issues. You will handle service tickets and requests for both local and remote network support, ensuring that all service level agreements (SLAs) are met.Your daily responsibilities will involve diagnosing and resolving a wide range of issues related to hardware, software, applications, networks, and user access. You will collaborate closely with network services, software systems engineering, and applications development teams to restore services and identify core problems efficiently.Key ResponsibilitiesCoordinate with internal staff, property management groups, ISPs, and other vendors to ensure smooth execution of change orders with minimal service disruptions.Conduct thorough network monitoring and troubleshooting to diagnose hardware and ISP issues.Comply with both general and property-specific SLAs.Manage escalated support tickets from Tier 1 and outsourced teams, providing expert resolution.Identify and analyze larger systemic issues, collaborating with Tier 3 agents for resolution.Leverage advanced network knowledge to educate clients and propose effective solutions.Facilitate ongoing training and development for Tier 1 support agents.Examine support ticket trends to diagnose root causes and implement corrective actions.Work collaboratively with various departments to ensure client requests are processed efficiently.Provide valuable insights to Tier 3 agents and support managers to refine best practices and standard operating procedures (SOPs).Maintain meticulous documentation of issues, aggregating data from multiple sources for thorough analysis.
Assima is a global frontrunner in digital adoption, training, and performance support solutions tailored to meet the needs of the world’s largest enterprises. Utilizing our patented technology, we empower 15 of the top 20 banks, leading hospital networks, and major international organizations to enhance software adoption and increase user productivity. Currently, we are innovating the next generation of our product suite, designed with scalable, cloud-native architecture, cutting-edge web technologies, and advanced AI/Machine Learning capabilities. At Assima, we believe innovation and impact go hand in hand, and we invite passionate individuals to help shape the future of enterprise learning.We are on the lookout for a skilled and enthusiastic Technical Support Engineer to become a vital part of our dynamic team. This position offers top-tier technical support to high-profile enterprise clients and is crucial in ensuring the effective deployment and operation of our cloud-based solutions. You will work closely with our Research and Development (R&D) team to integrate test cases, troubleshoot intricate issues, and deliver timely software updates. The ideal candidate is an exceptional communicator with a robust knowledge of AWS services and infrastructure.
Full-time|Hybrid|Manilla, National Capital Region, Philippines
At Toku, we specialize in crafting tailored cloud communication and customer engagement solutions that revolutionize enterprise customer experiences. Our comprehensive approach assists businesses in navigating the intricacies of digital transformation, enabling them to deliver essential customer experiences through cloud communication technologies. By integrating local strategic consulting expertise, customized technology, robust regional infrastructure, and global connectivity, Toku meets the diverse demands of large-scale enterprises. Headquartered in Singapore, we proudly support clients throughout the APAC region and beyond, continually expanding our global presence.This position combines responsibilities from both the NOC and Level 1 Technical Support teams, emphasizing monitoring, incident management, and customer issue resolution on Toku’s voice and messaging platform. You will play a critical role in identifying issues, conducting initial validations, and ensuring swift, precise escalations while upholding strong communication with our customers. This role requires a mix of system monitoring, basic VoIP troubleshooting, and application-level support in a 24/7 operational setting. If you are detail-oriented, dependable, and thrive in a structured, shift-based environment, you will be an excellent addition to our team.
Join Intetics Inc., a leading global technology company specializing in custom software development, distributed professional teams, and comprehensive digital solutions. We are seeking a motivated Technical Support Engineer to enhance our dynamic team.Working hours:9:00 AM - 6:00 PM in UK time zone or 9:00 AM - 6:00 PM in US Eastern time zone.Your Responsibilities:Assist customers by addressing their most challenging technical inquiries.Deliver technical support through email, chat, and Zoom sessions.Manage multiple concurrent issues of varying severity, ensuring adherence to established SLAs.Accelerate investigations and reduce support ticket resolution times via live Zoom interactions.Troubleshoot logs to pinpoint errors and their root causes.Serve as Incident Commander during service incidents and update the status page accordingly.Stay informed on the latest platform features.Collaborate with internal teams to enhance processes for increased efficiency and improved customer experience.Develop knowledge base articles, enablement resources, or automation workflows for frequently encountered issues.Communicate customer feedback to product management and engineering teams.Engage in internal projects and initiatives.
Join our dynamic Customer Experience team as a Technical Support Engineer focused on AI-driven SaaS solutions. In this pivotal role, you will tackle complex engineering challenges that significantly enhance customer success. Act as the vital link between our customers and engineering teams, ensuring seamless interactions and robust solutions.Why This Role Stands OutHands-On Engineering: Engage in debugging production systems, coding, and deploying effective solutions.Impactful Customer Engagement: Utilize your technical skills to drive customer success and improve retention rates.Career Advancement: Be part of a rapidly growing AI company that offers substantial growth opportunities.Technical Expertise: Take ownership of comprehensive technical investigations, becoming a trusted expert for intricate issues.Your ResponsibilitiesTechnical Problem SolvingDebug complex API malfunctions, LLM hallucinations, and integration bugs using advanced production tools.Analyze system traces through platforms like Honeycomb.Craft and deploy JavaScript code snippets for customer website integrations.Conduct root cause analysis on systemic issues and data discrepancies.AI & LLM ProficiencyOptimize prompt engineering configurations and troubleshoot LLM response issues.Enhance AI model performance and debug autonomous agent workflows.Integration & DevelopmentResolve customer integration challenges through code adjustments.Implement and maintain JavaScript for Live Chat and Shopping Agent functionalities.Collaborate with REST APIs, webhooks, and third-party integrations.Generate technical documentation and implementation guides.Customer EngineeringLead technical deep-dives with customer engineering teams.Oversee complex technical implementations and migrations.Provide architectural guidance for customer integrations.Collaborate with Product Engineering as needed.Process & DocumentationManage technical investigations from initiation to resolution.Develop comprehensive technical documentation and troubleshooting guides.Contribute to internal tools and automation initiatives.
Company OverviewOur client is a leading IT Managed Services provider based in Ireland, renowned for its commitment to quality and excellence in service delivery. With a rapidly expanding presence, they serve clients in over 30 countries globally.As a Remote IT Support Engineer, you will play a pivotal role in directly interacting with IT clients to troubleshoot and resolve technical issues. We're looking for someone with exceptional customer service skills, strong communication abilities, and the adaptability to thrive in the fast-paced environment of IT.Key Responsibilities:· Act as a vital member of the Helpdesk team.· Address customer inquiries and collaborate with colleagues to resolve issues efficiently.· Engage in various projects as assigned.· Ensure clear and effective communication with customers.· Pursue continuous professional development.· Develop and maintain documentation for IT systems as necessary.
Full-time|Remote|Remote — Metro Manila, Philippines
Join our dynamic team at findstarfish as a dedicated Technical Support Representative, where you will play a crucial role in assisting our global network of businesses. We are looking for individuals who are organized, proactive, and ready to deliver exceptional technical support.
Join Boldr Inc. as a Technical Support Representative and play a vital role in providing exceptional support to our clients. You will be the first point of contact for customer inquiries and issues, utilizing your problem-solving skills to deliver effective solutions and ensure customer satisfaction.
IT Support Engineer Job Description__________________________________________About UsAt Tarro, we create innovative solutions designed to empower small brick-and-mortar restaurants, alleviating the operational challenges they face. Our comprehensive multi-product ecosystem features AI-driven order taking, delivery facilitation, payment processing, and point-of-sale software, ensuring seamless connections between restaurants and their patrons. By integrating technology and human expertise, we tackle real-world problems that small business owners encounter.We prioritize customer success and approach our work with a customer-first mindset. In an industry worth over $1 trillion in the U.S. that is largely underserved by technology, we believe small restaurant owners deserve access to affordable, cutting-edge solutions that rival those available to larger chains.With nearly a decade of profitability and a remarkable 5x growth in revenue over the last three years, Tarro was valued at $450 million following our last fundraising round in mid-2022. Our continued growth is evident in our expanding customer base, innovative product development, and increasing team size. We proudly serve thousands of loyal restaurants and have positively impacted nearly 20 million customers. We are honored to be recognized as one of Built In’s top companies to work for in 2023.To discover more about our culture, values, and how you can contribute to the success of small restaurants, please visit us here!What We SeekTarro is in search of a skilled IT Support Engineer to deliver technical support, both on-site and remotely, to end-users facing hardware, software, and networking challenges. You will play a crucial role in managing software installations, addressing network failures, troubleshooting hardware issues, and resolving various IT-related problems.Key ResponsibilitiesProactively monitor and maintain computer systems and networks.Install and configure computer hardware, software, systems, networks, printers, and scanners.Investigate and diagnose solutions for software and hardware issues.Respond promptly to service issues and requests.Provide assistance via phone, email, and chat support.Collaborate with team members to enhance service delivery and customer satisfaction.
Join our dynamic Shared Services Center at SGS as a Technical Support Specialist. In this role, you will be the first point of contact for our valued customers, providing exceptional technical assistance and troubleshooting support. Your expertise will help resolve issues efficiently and ensure customer satisfaction. We are looking for a proactive and dedicated individual who thrives in a fast-paced environment.
