Technical Support Engineer (L1 – L2) - Guatemala

gsbsolutions1Guatemala, Guatemala, Guatemala

On-site Full-time

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Experience Level

Experience

Qualifications

Essential Qualifications:Proven experience in technical support roles (L1/L2). Strong problem-solving skills and ability to troubleshoot network issues. Excellent communication skills, both written and verbal. Ability to work collaboratively in a team environment. Proficient in managing service requests and incident reporting.

About the job

Key Responsibilities:

Provide comprehensive technical support services to users, acting as the single point of contact.
Collaborate effectively with the customer service desk, UXCC teams, and Infra/Applications teams.
Coordinate with external service providers to maintain the functionality of EUC devices and software, including drivers, applications, and operating systems.
Manage troubleshooting for basic LAN, WAN, and WLAN issues.
Oversee Level 1 cabling and voice/data services.
Conduct routine inspections of server rooms and common service areas such as meeting rooms and conference facilities.
Handle lifecycle replacements and PC imaging tasks.
Coordinate with the client's PCaaS partner.
Manage asset tracking, reconciliation, and disposal coordination.
Prepare facilities for meetings and events.
Provide on-site support during off-site events, including equipment setup, WAN/LAN access, and end-user support during events.
Facilitate user onboarding and offboarding processes.
Support project coordination and implementation as needed.
Generate monthly and weekly reports for IT service management and governance.
Schedule technical support at client locations in response to escalated incidents or service requests.

About gsbsolutions1

gsbsolutions1 is a leading provider of innovative solutions and services that empower organizations to enhance their operational efficiency. We are committed to delivering exceptional support and are looking for dedicated professionals to join our team.

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