About the job
Technical Support Engineer
As a Technical Support Engineer at Tipalti, you will be the key player in managing technical escalations, acting as the vital link between our operational teams. Your main objective is to empower customers to fully leverage our cutting-edge global financial automation platform, ensuring their business operations run smoothly. You will collaborate closely with engineering and product teams to swiftly diagnose and resolve intricate technical challenges while providing an outstanding customer experience.
Why Choose Tipalti?
Tipalti is among the fastest-growing fintech companies globally. We enable finance professionals to excel by revolutionizing the payables process. Backed by prominent investors, we are a well-funded late-stage startup. Our Series F funding round in 2021 raised $270 million, bringing our valuation to over $8.3 billion. With a total funding exceeding $550 million and more than 3,000 global customers, Tipalti stands as one of the most valuable private fintech firms worldwide.
We take pride in our collaborative culture, high-quality products, and talented workforce. Our team members, known as Tipaltians, are dedicated and driven to deliver results. We offer competitive benefits, flexible working arrangements, career coaching, and an inclusive environment where diverse individuals can thrive and make a significant impact. At Tipalti, we foster a culture of teamwork and mutual success.
Founded in Israel in 2010, Tipalti has its headquarters in the San Francisco Bay Area (Foster City) and operates offices in Tel Aviv, Plano, Toronto, Vancouver, London, Amsterdam, and Tbilisi.
Responsibilities:
- Take full responsibility for technical issues escalated by the Onboarding Managers, Customer Support, and Customer Success teams, ensuring efficient troubleshooting processes including information gathering, root cause analysis, and clear communication of resolutions.
- Lead internal escalations with Engineering and Product teams to guarantee a prompt response and implement appropriate measures to mitigate customer impact.
- Deliver expert technical support for App and Cards-related issues, collaborating closely with internal operational teams to ensure a seamless resolution for customers.
- Diagnose and troubleshoot ERP-related technical issues, including system integrations, driving robust solutions.
- Collaborate with leadership to identify emerging challenges and propose innovative solutions.
