Technical Support Engineer

gsbsolutions1Remote job

Remote Full-time

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Experience Level

Experience

Qualifications

QualificationsThe candidate must demonstrate substantial experience in technical support with a focus on end-user satisfaction. Expertise in Windows 7 and Windows 10 operating systemsIntermediate to advanced skills in macOSProficient in Mobile Device Management (MDM) for iOS and Android, with a foundational understanding of Microsoft InTuneFamiliarity with the IMAC process: Install, Move, Add, and ChangeExperience in IT Asset Management (including desktops, laptops, mobile devices, and other peripherals)Knowledge of ITIL and Agile processes, including exposure to Service Level Agreements (SLAs) and ticketing systemsStrong network troubleshooting skills and understanding of TCP/IPUnderstanding of Microsoft 365 architecture and Office 365 environmentAbility to troubleshoot antivirus solutions, including Trend AV and other enterprise antivirus architecturesProficiency in troubleshooting hardware from various vendors (HP, DELL, LENOVO, etc.)Experience with software deployment through SCCM and manual installation/troubleshootingStrong organizational skills and ability to prioritize tasks effectivelyFocus on delivering exceptional end-user experiences

About the job

Join a prominent international organization as a Technical Support Engineer. The ideal candidate will possess a passion for technology and a commitment to enhancing the end-user experience.

Required Languages: Spanish and English

Work Environment: Fully Remote

About gsbsolutions1

gsbsolutions1 is a leading global company dedicated to delivering innovative technology solutions and exceptional support services to clients around the world. We pride ourselves on our diverse and talented team, committed to driving success through collaboration and excellence.

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Associate Engineer - Technical Support

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Join our dynamic team at Nagarro as an Associate Engineer in Technical Support. In this role, you will provide exceptional technical assistance and solutions to our clients, ensuring their systems operate efficiently. You will troubleshoot issues, provide guidance, and work closely with our engineering teams to enhance our service offerings.

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Associate Engineer - Technical Support

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Join Nagarro as an Associate Engineer in our Technical Support team, where you will play a vital role in providing top-notch support to our clients. This position offers an exciting opportunity to develop your technical skills while working in a collaborative environment. You will be responsible for troubleshooting and resolving technical issues, ensuring customer satisfaction through effective communication and problem-solving.

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As an Associate Engineer specializing in Technical Support, you will play a crucial role in providing exceptional assistance to our clients. Your primary responsibilities will include troubleshooting technical issues, guiding users through problem resolution, and ensuring customer satisfaction through excellent service.

May 7, 2023

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Associate Engineer - Technical Support

Nagarro

Full-time|Remote|Remote

Join Nagarro as an Associate Engineer in our Technical Support team, where you will play a vital role in providing exceptional technical assistance and support to our clients. You will collaborate with cross-functional teams to troubleshoot issues, resolve technical challenges, and ensure customer satisfaction.This position offers the flexibility of remote work, allowing you to contribute from the comfort of your home while being part of a dynamic engineering department.

May 7, 2023

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Associate Engineer - Technical Support

Nagarro

Full-time|Remote|Remote

Join our dynamic team as an Associate Engineer in Technical Support! This is an exciting opportunity for individuals passionate about technology and customer service. You will be the first point of contact for our clients, providing top-tier technical assistance and ensuring the smooth operation of our systems.Your role will involve troubleshooting issues, guiding users through solutions, and collaborating with our engineering team to resolve complex problems. If you thrive in a fast-paced, innovative environment and possess a strong technical background, we want to hear from you!

May 7, 2023

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Associate Engineer - Technical Support

Nagarro

Full-time|Remote|Remote

Join Nagarro as an Associate Engineer in Technical Support, where you will play a crucial role in assisting our clients with technical issues and inquiries. This full-time remote position offers a unique opportunity to work alongside a dynamic team of engineers and contribute to innovative solutions in the tech industry. If you are passionate about technology and customer service, we invite you to apply!

May 7, 2023

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Associate Engineer, Technical Support

Nagarro

Full-time|On-site|New York

Join our innovative team at Nagarro as an Associate Engineer in Technical Support. In this role, you will provide exceptional technical assistance to our clients, ensuring their systems operate smoothly and efficiently. You will collaborate with engineering teams to troubleshoot issues, implement solutions, and enhance customer satisfaction. If you are passionate about technology and customer service, we want to hear from you!

May 7, 2023

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Associate Engineer - Technical Support

Nagarro

Full-time|On-site|Brooklyn

Join Nagarro as an Associate Engineer in Technical Support where you will be an essential part of our engineering team. Your primary responsibility will be to provide technical support, ensuring our clients receive exceptional service and solutions. This role is perfect for individuals looking to kickstart their careers in engineering and technology.

May 26, 2023

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Technical Support Associate

Synthesia

FullTime|Remote|US Remote

Join Synthesia, the premier AI video platform trusted by over 90% of Fortune 100 companies. Established in 2017 and headquartered in London, we have expanded our presence across Europe and the US, driving innovation in visual communication and enterprise skill enhancement.As the AI landscape evolves, so do we. Our cutting-edge products empower organizations to improve communication and develop skills, placing people at the heart of successful enterprises.Following a remarkable Series E funding round that secured $200 million, our valuation has soared to $4 billion. With over $530 million in total funding from esteemed investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, we are backed by industry leaders from Stripe, Datadog, Miro, and Webflow.About the RoleAs a Technical Support Associate at Synthesia, you will play a pivotal role in delivering exceptional first-line technical support to our enterprise clientele. You will engage in technical investigations, efficiently resolve customer inquiries, and progressively tackle more complex scenarios while honing your technical and analytical skills.Collaborating closely with seasoned Technical Support Specialists and Engineers, you will gain invaluable exposure to a variety of technical systems, enhancing both customer satisfaction and internal support processes. This position offers a fantastic opportunity to kickstart or elevate your career in technical support within a dynamic SaaS environment.

Dec 4, 2025

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Technical Support Associate

Shift4

Full-time|On-site|Center Valley, Pennsylvania, United States; Las Vegas, NV; Morrisville, North Carolina, United States

About Shift4 Shift4 (NYSE: FOUR) supports commerce worldwide by simplifying complex payment systems. The company processes billions of transactions each year for hundreds of thousands of businesses in a wide range of industries. Learn more at www.shift4.com. Role Overview The Technical Support Associate works directly with customers to troubleshoot and resolve Shift4shop e-commerce issues. This position uses analytical and problem-solving skills to review logs and customer interactions, whether by phone, email, ticket, or chat, to find solutions and spot recurring problems. A strong grasp of Shift4’s software and services is essential, along with solid communication and customer service skills. What You Will Do Deliver customer support through phone, email, and chat channels Meet service level agreements and performance metrics set by management Gather details and assess issues by reviewing reported symptoms Troubleshoot and resolve technical problems related to Shift4shop and Shift4 Payments Follow established support processes and procedures Escalate critical issues according to customer and company guidelines Document all interactions accurately, whether by call, email, or chat Follow up and ensure timely callbacks or emails when needed Stay informed about system updates and enhancements Ability to sit for extended periods Use a headset and microphone as required Perform additional duties as assigned Locations Center Valley, Pennsylvania, United States Las Vegas, Nevada, United States Morrisville, North Carolina, United States

Apr 17, 2026

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CentralReach

Full-time|$40K/yr - $50K/yr|On-site|Fort Lauderdale, Florida, United States, Holmdel, New Jersey, United States

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Mar 9, 2016

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Technical Support Engineer

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Full-time|Remote|Remote job

Join a prominent international organization as a Technical Support Engineer. The ideal candidate will possess a passion for technology and a commitment to enhancing the end-user experience.Required Languages: Spanish and EnglishWork Environment: Fully Remote

Mar 12, 2025

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Technical Support Engineer

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About gsbsolutions1

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