About the job
Join our dynamic team at Adeeba E Services Pvt Ltd as a Technical Support Executive specializing in inbound customer service. In this role, you will be the first point of contact for our customers, providing exceptional support and troubleshooting for technical issues. Your expertise will help ensure a seamless customer experience.
Key Responsibilities:
- Provide expert troubleshooting assistance for technical inquiries via phone and chat.
- Assist customers with product usage and resolve any issues they encounter.
- Document customer interactions and technical issues to improve service quality.
- Collaborate with the technical team to escalate and resolve complex issues.
