Qualifications
Qualifications:· Proven experience in a technical support or IT role, with a strong understanding of hardware and software troubleshooting.· Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users.· Familiarity with ticketing systems and remote support tools.· Strong organizational skills and the ability to manage multiple tasks simultaneously.· A proactive approach to problem-solving and customer service.· Relevant certifications (e.g., CompTIA A+, Network+) are a plus.
About the job
Join Our Team as a Technical Support Lead!
At Jet Support Services, Inc. (JSSI), we are dedicated to providing top-tier support to our clients in the business aviation sector. As the largest independent provider of hourly cost maintenance programs, we are seeking an enthusiastic Technical Support Lead to enhance our customer service and technical support efforts. You will play a key role in ensuring that our clients receive the highest level of support across various platforms and systems.
Key Responsibilities:
· Efficiently respond to and resolve tier 1, 2, and 3 end-user support requests, meticulously logging all activities in our ticketing system.
· Manage the installation, configuration, testing, maintenance, and troubleshooting of workstations, peripherals, and networking devices, including firewalls, routers, and switches.
· Conduct thorough onboarding and offboarding procedures for employees, ensuring timely provisioning and deprovisioning of accounts and system access.
· Collaborate with cross-functional teams to enhance overall technical processes and customer satisfaction.
· Contribute to the continuous improvement of our support services by providing insights and feedback.
About Jet Support Services, Inc.
About Jet Support Services, Inc. (JSSI)Founded in 1989 and located in Chicago, JSSI is the premier independent provider of hourly cost maintenance programs for business aviation. Our services encompass comprehensive coverage for engines, airframes, and auxiliary power units (APUs) across over 300 aircraft makes and models. We empower aircraft owners and operators to stabilize maintenance budgets, maximize aircraft availability, and protect asset value throughout their ownership journey. With a suite of integrated business lines, including Maintenance Teams, Traxxall maintenance tracking software, and Aviation Capital asset-based financing solutions, we simplify the complexities of business aviation. With support for more than 6,500 aircraft, our independence and data-driven insights allow us to tailor solutions that align with our clients' unique needs. Learn more at jetsupport.com.
