Technical Support Officer - macOS and iOS

Inbox Business TechnologiesKarachi, Sindh, Pakistan

On-site Contract

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Experience Level

Experience

Qualifications

QualificationsBachelor's degree in Computer Science or a related discipline.1-2 years of experience in technical support or a similar field. Excellent communication skills, with the ability to convey technical concepts to non-technical users. In-depth knowledge of macOS and iOS troubleshooting techniques. Familiarity with Apple Business Manager and MDM tools such as Jamf and Intune. Basic understanding of networking concepts (DNS, DHCP, VPN). Strong customer service orientation and communication skills. Ability to prioritize and manage multiple support requests efficiently.

About the job

Employment Type: Contractual employment

Key Responsibilities

Deliver technical support for macOS and iOS devices, including MacBooks, iMacs, and iPhones.
Install, configure, and maintain Apple devices and associated applications.
Diagnose and troubleshoot hardware, software, network, and email issues.
Facilitate device setup, onboarding, and offboarding processes.
Assist with Apple ID, iCloud, MDM, and device enrollment procedures.

About Inbox Business Technologies

Inbox Business Technologies is dedicated to providing innovative IT solutions and exceptional service to our clients. We pride ourselves on fostering an inclusive environment that embraces diversity and encourages every team member to contribute their unique perspectives and ideas.

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