Technical Support Officer

Adeeba E-Services Pvt LtdKolkata

On-site Full-time

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Experience Level

Entry Level

Qualifications

Qualifications:Strong communication skills, both verbal and written. Proficiency in troubleshooting technical issues. Ability to work independently and as part of a team. Experience in a technical support role is a plus. Familiarity with customer support software and ticketing systems.

About the job

We are seeking a dedicated and proactive Technical Support Officer to join our dynamic team. In this role, you will be the first point of contact for our clients, providing exceptional technical support and troubleshooting assistance. You will work closely with our engineering and product teams to resolve client issues efficiently and effectively.

Key Responsibilities:

Respond to customer inquiries and provide technical support via phone, email, and chat.
Diagnose and troubleshoot technical issues related to our products.
Document and track customer interactions using our support ticketing system.
Collaborate with cross-functional teams to improve product functionality and customer experience.
Maintain a high level of customer satisfaction through timely and accurate support.

About Adeeba E-Services Pvt Ltd

Adeeba E-Services Pvt Ltd is a leading provider of innovative technology solutions. With a commitment to excellence and a focus on customer satisfaction, we strive to deliver the best possible service to our clients. Join us and be a part of a company that values growth, collaboration, and professional development.

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