Technical Support Representative - Davao City

tasq-workDavao City, Davao del Sur, Philippines

On-site Full-time

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Experience Level

Entry Level

Qualifications

Requirements:High School Graduate (Old Curriculum) with or without BPO experience. Strong proficiency in both spoken and written English. Willingness to work fully on-site in Davao City. Availability to work on a shifting schedule. Immediate availability is preferred. Resourcefulness and problem-solving skills while adhering to processes and policies. Ability to work collaboratively with team members and openness to feedback.

About the job

Key Responsibilities:

Respond efficiently and courteously to customer inquiries through phone, email, and chat channels.
Resolve customer issues and complaints with a commitment to first-call resolution.
Keep detailed and accurate records of customer interactions.
Collaborate with fellow team members to enhance customer service processes.
Offer comprehensive product and service information to meet customer needs.
Identify and implement opportunities for improving the customer experience proactively.
Achieve and surpass individual and team performance targets.

About tasq-work

tasq-work is a rapidly expanding company dedicated to providing excellent customer service solutions. Our team is committed to fostering a collaborative and innovative work environment where employees can thrive and develop their skills.

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