About the job
Join our dedicated team at tasq-work as a Technical Support Representative in Davao City, where you will provide outstanding assistance to our valued customers. Your role will involve effective communication, adept problem-solving skills, and meticulous customer profiling to ensure an exceptional service experience.
Key Responsibilities:
- Respond efficiently and courteously to customer inquiries through phone, email, and chat channels.
- Resolve customer issues and complaints with a commitment to first-call resolution.
- Keep detailed and accurate records of customer interactions.
- Collaborate with fellow team members to enhance customer service processes.
- Offer comprehensive product and service information to meet customer needs.
- Identify and implement opportunities for improving the customer experience proactively.
- Achieve and surpass individual and team performance targets.
