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Experience Level
Experience
Qualifications
RequirementsHigh School Graduate (Old Curriculum); BPO experience is a plus. Minimum of 9 months experience in a BPO setting. Basic troubleshooting skills are required. Fluent in both spoken and written English. Willingness to work fully on-site in Cubao, Quezon City. Amenable to a shifting schedule. Availability to start ASAP.
About the job
Join our dynamic team at tasq-work as a Technical Support Representative in the thriving area of Quezon City. You will play a vital role in providing outstanding service to our esteemed clients through efficient communication, adept problem-solving, and precise customer profiling.
Key Responsibilities
Address customer inquiries promptly and professionally via phone, email, and chat.
Effectively resolve customer issues and complaints with an emphasis on first-call resolution.
Maintain detailed and accurate records of all customer interactions.
Collaborate with team members to enhance customer service processes.
Provide comprehensive product and service information to assist customers with their needs.
Proactively identify avenues to improve the overall customer experience.
Achieve or surpass individual and team performance targets.
About tasq-work
tasq-work is a rapidly growing company dedicated to delivering top-notch customer service. We pride ourselves on fostering a supportive and engaging work environment that empowers our employees to excel.
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