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Join our team at Turnitin LLC as a Technical Support Representative, Tier 1. In this fully remote role, you will provide exceptional customer service to users, assisting them with technical issues related to our innovative educational solutions. You will be the first point of contact for customers, troubleshooting problems and offering effective solutions.
Turnitin LLC is a global leader in educational integrity and assessment solutions, dedicated to promoting academic honesty and improving learning outcomes. We are committed to innovation and providing support to educators and students worldwide.
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Search for Remote Instructional Designer Join Turnitin Llc
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Are you passionate about designing effective educational experiences? Turnitin LLC is seeking a talented Instructional Designer to join our remote team in the Philippines. In this role, you will create innovative learning materials and collaborate with educators to enhance student engagement and success.
Turnitin, LLC
As an Order Processing Specialist, you will play a vital role in ensuring the seamless and accurate processing of customer orders on a daily basis. Your responsibilities will include provisioning accounts, verifying orders within our Customer Relationship Management (CRM) system, and addressing various additional requests. You will collaborate closely with our Sales Representatives to guarantee that all orders are complete, precise, and adhere to our internal standards. Reporting to the Finance department, you will support the administrative and operational demands of our Global Sales Team while managing both routine and special projects that require you to gather information and coordinate with multiple departments across the organization.Key Responsibilities:Efficiently process orders by managing and navigating through the assigned case queue.Provision customer accounts, both new and existing, across diverse platforms for a variety of products.Ensure requests are processed accurately and within designated timeframes.Resolve issues that arise related to purchases or provisioning in collaboration with relevant internal teams.Respond promptly to email inquiries and requests from internal stakeholders.Establish and nurture strong working relationships with internal partners across the organization.Provide support to cross-functional departments, including Sales, Finance, Support, and Product teams on a global scale.Maintain a comprehensive understanding of our products, sales workflows, expectations, and order processes.Carry out additional administrative tasks and support projects as assigned.
Role overview Turnitin LLC seeks a Platinum Support Specialist to join the team remotely from the Philippines. The position centers on assisting clients with their questions, troubleshooting product issues, and helping users make the most of Turnitin’s offerings. What you will do Reply to customer inquiries with clear, prompt communication Diagnose and resolve technical or product-related concerns Guide users and address their needs to support customer success Keep accurate records of customer interactions and solutions Requirements Strong customer service background Keen attention to detail Solid problem-solving skills Ability to work independently in a remote environment Location This is a fully remote role based in the Philippines, with a focus on the Manila area.
Role Overview Turnitin LLC is looking for a Technical Support Representative, Tier 1, to join the team remotely from the Philippines. This role focuses on supporting customers in Turkish, helping resolve technical questions, and ensuring a positive experience for users. What You Will Do Assist customers in Turkish with product questions and technical issues Troubleshoot problems and guide users toward effective solutions Respond to support requests promptly and professionally Location This position is remote, based in the Philippines.
To ensure you receive our communications, please whitelist the domains "lever.co" and "hire.lever.co" with your email provider.Disclaimer: This job description is a general overview of the role. Specific responsibilities and tools will be discussed during the final interview stage. Please apply for the role that aligns with your skills and experience. We prioritize applicants who can excel in this position!Remote Graphic Designer (AFM)At Wing, we are on a mission to transform the future of work for businesses globally! As a comprehensive solution for companies seeking to build exceptional teams and streamline their operations, we are excited to find a talented Graphic Designer to join us immediately!Key Responsibilities:1. Create engaging designs for blogs, articles, website pages, social media, and email campaigns.2. Upload and manage graphic content while adhering to the publication schedule.3. Research current trends and industry-related content, interviews, and videos.4. Develop a content publishing schedule, suggest audience engagement strategies, and coordinate design execution timelines.5. Collaborate with content writers to produce illustrations.6. Test graphics across various platforms and media.7. Support teams by utilizing design tools to proofread visual materials.8. Brainstorm and collaborate on innovative ideas for new and existing content.9. Implement visual concepts that align brand identity with marketing strategies.10. Manage general administrative tasks.11. Track and coordinate marketing campaign execution schedules.12. Create videos and motion graphics that reflect company branding.13. Formulate creative marketing strategies that align with business objectives.14. Perform ad hoc tasks as needed.Qualifications:• Bachelor's degree in any field with at least 1 year of relevant experience.• 1-2 years of experience in Graphic Design.• Exceptional English communication skills, both written and verbal.• Proficient in phone, email, and instant messaging communication.• Strong organizational and time management skills.• Expertise in layouts, graphic fundamentals, typography, and both print and web design.• Proficient in Adobe Creative Suite (Photoshop, Illustrator, InDesign, Sketch) and other graphic design software.• A compelling portfolio showcasing a diverse range of creative projects in both print and digital formats.• Willingness to work during graveyard shifts.
Turnitin, LLC
As a Sales Enablement Specialist, you will serve as the regional implementer of our global Sales Enablement strategies, empowering sales representatives to enhance every buyer engagement and optimize sales performance. This role operates within a hub-and-spoke model, ensuring that our global initiatives resonate with local market dynamics.Your expertise in Go-To-Market (GTM) processes, buyer behavior, and sales enablement tools will be crucial in guiding sales teams to become adept problem-centric sellers. By aligning our global enablement programs with regional specifics, you will equip sellers and managers with essential insights, coaching, and tools to successfully build and advance the sales pipeline towards target achievement.A significant aspect of this position will involve promoting the adoption of AI-augmented technologies aimed at boosting field sales efficiency. You will act as a liaison to the field, facilitating the successful integration of new tools into daily sales workflows, thereby maximizing seller productivity and impact.Key Areas of Impact:Regional Field Support: Provide dedicated support for sales teams, collaborating with Sales Managers to identify regional needs and report back to the Global Sales Enablement Manager.Content Regionalization: Tailor and disseminate global content to reflect regional relevance, including native language support when needed.Sales Empowerment: Guide sales representatives through a problem-centric buying journey to advance opportunities and close deals effectively.AI Tool Adoption: Support the rollout and ongoing utilization of AI-driven tools to streamline regional sales processes.Performance Measurement: Monitor regional enablement adoption and assess its impact on sales outcomes.Responsibilities:Regional Execution: Implement global enablement strategies within the designated region, ensuring rapid deployment and local relevance.Seller Empowerment: Equip sales representatives with the necessary knowledge and tools while supporting managers in coaching efforts aimed at driving sales success.AI Deployment Support: Collaborate with the Global Sales Enablement Manager during the launch of AI technologies, serving as the regional liaison for the sales team.Content Dissemination: Ensure the effective regional distribution of problem-centric sales messaging and job aids to make them readily accessible.Pipeline Optimization: Aid representatives in applying GTM processes and buyer behavior insights to refine sales interactions and secure opportunities.
As a Senior Manager of Technical Support at Turnitin, you will lead multiple teams of Specialists and Team Leads, ensuring exceptional support for our user base while fostering continuous improvement in team performance and capabilities.Key Responsibilities:Oversee a team of specialists and supervise team leads across various Turnitin products.Actively engage in managing responses to service outages and contribute to post-mortem analysis with a focus on customer satisfaction.Identify areas for improvement and potential risks, taking proactive measures to minimize impact on customers and team dynamics.Provide regular performance reporting and metrics to track key performance indicators (KPIs) and share insights with the Support Director.Set clear performance goals for individual team members and the overall team, conducting reviews and offering constructive feedback.Ensure adherence to established processes and procedures within the team.Collaborate with Turnitin leadership to enhance operational efficiency and effectiveness through refined processes and systems.Support user inquiries by engaging in direct client communication through email and other channels.Manage escalations from Product Specialists and coordinate with relevant stakeholders.Partner with the Knowledge and Quality team to equip team members with necessary knowledge and skills.Foster team development through coaching, performance management, and regular one-on-one meetings.Work collaboratively to establish ongoing training and development programs for the support community.Lead and manage internal projects while being a key participant in cross-functional initiatives.Continuously evaluate team performance and seek opportunities for process improvement.Participate in recruitment efforts for your team as needed.Identify and spearhead continuous improvement projects related to team and product support.Understand Turnitin's value proposition and effectively communicate it to ensure your team's readiness to respond to client inquiries.
Turnitin LLC
As a Billing Specialist reporting to the Accounts Receivable Team Lead, you will play a vital role in ensuring accurate customer invoicing by utilizing your experience with NetSuite to convert sales orders into invoices. Your proactive communication with internal teams will be crucial in maintaining accuracy and consistency throughout the monthly billing cycle. Embrace a remote-first work culture with Turnitin, where diversity and dynamism are celebrated.Key Responsibilities:Generate and thoroughly review invoices to confirm accuracy, completeness, and compliance with company standards.Respond promptly to system exceptions to address complex billing inquiries, collaborating effectively with internal stakeholders to provide solutions.Monitor unbilled orders, evaluate performance metrics, and formally report on any identified issues.Work closely with the Orders and Sales departments to enable swift corrections of sales orders and timely issuance of credit memos.Collaborate with the Tax Department on global tax inquiries and ensure compliance in all financial transactions.Manage the service ticket queue, adhering strictly to departmental Service Level Agreements (SLAs) to resolve billing tickets on time.Ensure compliance with all documented processes and consistently secure necessary Delegation of Authority (DOA) approvals.Own a personal development plan and provide detailed quarterly reflections on your progress.Assist with ad hoc project work as required by business needs.
Position: Scaffolding Designer/EngineerSalary Range: Starting at AUD 1,400/month (final amount will be determined based on candidate’s skills and experience)Working Hours: Aligned with Queensland, Australia – Start Time at 6:00 AM QLD (4:00 AM Philippine time)Work Setup: Fully RemoteHolidays: Observance of Australian Public HolidaysKey ResponsibilitiesDesign and engineer scaffolding systems for intricate commercial building projects in Australia.Create detailed scaffold drawings, layouts, and structural designs utilizing AutoCAD or Revit.Develop safe and compliant designs in accordance with Australian standards and regulations.Extensive experience with ring lock scaffolding systems is essential.Review project specifications and site requirements to produce accurate and efficient designs.Coordinate effectively with project managers, estimators, and site supervisors.Modify and update drawings based on site feedback and engineering adjustments.Ensure all scaffolding designs meet safety, load-bearing, and structural integrity standards.Deliver designs within tight deadlines in a dynamic environment.
outsourcedstaff
This role supports a retail and eCommerce brand known for visually engaging campaigns and a focus on premium experiences. The company emphasizes a strong brand identity and high-quality creative work, driving growth across both digital and physical retail channels. Role overview The Graphic Designer will produce designs for both digital and print platforms. Work includes creating electronic direct mail (EDM), website graphics, marketing collateral, and in-store promotional materials. Every project must align with established brand guidelines. What you will do Design assets for digital campaigns, such as EDM and website graphics Create marketing materials for online and in-store promotions Maintain consistency with brand standards across all visuals Requirements Creative mindset and strong attention to detail Experience working in retail or eCommerce design settings Location: Manila
Turnitin, LLC
The Revenue Accounting team is a vital component of the Finance department, responsible for ensuring precise and compliant revenue recognition according to ASC 606. Our mission is to provide high-quality, audit-ready financial data that accurately reflects the company's performance and informs strategic decisions.This role of Revenue Accountant is crucial for overseeing both the operational and technical aspects of revenue recognition. Duties include reviewing customer contracts, executing revenue allocations, maintaining revenue schedules, and facilitating monthly and quarterly closes. Additionally, this position will assist in developing scalable processes as our business expands globally.Key stakeholders for this role encompass the FP&A team, Commercial Finance, Sales Operations, Legal, Accounts Receivable, and External Auditors. Internally, the Senior Revenue Accountant will collaborate cross-functionally with Deal Desk, Order Management, and Sales, acting as a subject matter expert on revenue-related matters and advising on the appropriate treatment for complex deals and contract terms.This position directly contributes to achieving team OKRs focused on:Timely and accurate month-end closeImproved contract review turnaround timesCompliance with ASC 606Strengthening internal controls and audit readinessEnhancing systems and processes across the revenue cycleThe ideal candidate will possess robust accounting experience, meticulous attention to detail, and the capability to communicate effectively with both finance and non-finance stakeholders.
Join our team at Turnitin LLC as a Technical Support Representative, Tier 1. In this fully remote role, you will provide exceptional customer service to users, assisting them with technical issues related to our innovative educational solutions. You will be the first point of contact for customers, troubleshooting problems and offering effective solutions.
Join the creative team at d2b-1 as a Digital Designer, where your innovative ideas will shape our digital presence. In this remote role, you will collaborate with cross-functional teams to create visually compelling designs across various platforms. Your expertise in design software and understanding of user experience will drive impactful digital solutions that resonate with our audience.
Hello! We appreciate your interest in Lightspeed Are you on the lookout for an exciting new role or simply exploring your options? You've come to the right place! At Lightspeed, our team is as diverse as our interests: we have bike enthusiasts, food lovers, gamers, pet owners, movie buffs, and musicians. Founded on values of diversity and inclusion, we strive to reflect these principles in our daily interactions. If you’re eager to join a vibrant community, we invite you to apply for the Motion Designer position, available for remote work from our Manila team. As a Motion Designer on our global brand team, you will be instrumental in crafting a strong and cohesive brand identity through captivating visual storytelling. You will collaborate on campaign executions and create dynamic assets that resonate across various platforms, helping to elevate Lightspeed as a premier global commerce platform.
OJ Digital Solutions
OJ Digital Solutions is on the lookout for a proactive and skilled Graphic Designer to become an integral part of our fully remote team in a contract-based role.This position focuses primarily on Packaging Design.In addition to packaging, you may also have the opportunity to work on:Designs for Amazon imagesLogo and branding projectsPresentation materialsPrint designs including flyers, brochures, business cards, and book coversThumbnail graphicsNOTE: You are not required to possess all these skills, as we will assign tasks based on your individual strengths.Training will be provided.Our Company Values:A non-corporate atmosphereFlexibility and a laid-back approach, balanced with a strong commitment to meeting deadlinesNo micromanagement; we trust you to manage your own timeA fast-paced environment that demands excellent communication
Join our dynamic team as a Technical Support Representative, Tier 2, where you'll collaborate closely with the Tier 1 Support team and serve as a vital link between Support, Development, and Product teams. As part of the Assessment Delivery Operations and Support (ADOS) department, you will play a crucial role in addressing client issues, providing insights, and ensuring product excellence.Your expertise will be instrumental in identifying and documenting bugs for escalation to the Tier 3 team, while also acting as a key point of contact for inquiries from both customers and internal teams. This role offers significant responsibility, positioning you as a technical representative for our products, and empowering you to contribute to the continuous improvement of our support services.Key Responsibilities:Handle live calls, emails, and chats to triage and address escalations from Tier 1.Deliver exceptional technical support to Turnitin customers facing complex issues.Maintain high ticket quality and meet monthly review targets.Proactively assist users of Turnitin products, ensuring optimal performance and customer satisfaction.Become a Subject Matter Expert on Turnitin Assessment Products and services.Participate in Stand-Up meetings, providing valuable feedback from our customer interactions.Identify trends and issues in collaboration with support leadership and Tier 3 teams.Share your expertise through informal training and team meetings.Support the Quality and Knowledge team in developing training materials.Act as a mentor for new Tier 2 team members.Engage in project work during quieter periods to enhance team processes.Prioritize escalated tickets for the Tier 3 team.Facilitate effective communication between Tier 1 and support leadership.Collaborate closely with the Integrations Team.Review common issues monthly to improve user education and reduce ticket volume.
Role Overview Turnitin LLC is hiring an Associate Product Usage Analyst for a fully remote position based in the Philippines. This role focuses on analyzing how users interact with Turnitin’s products to uncover trends and opportunities for improvement. What You Will Do Examine product usage data to identify patterns and areas for enhancement. Work closely with teams from different disciplines to understand user needs. Share findings that help shape future updates to Turnitin’s educational technology tools. Location This is a remote role open to candidates based in the Philippines.
Outsourced Staff
Join Our Team as an Estimator and Designer!We are seeking a talented Estimator and Designer to join our dynamic team. In this role, you will be responsible for providing accurate estimates and innovative design solutions for height safety systems. Working closely with our engineering workshop, you will help to create compliant products that prioritize safety and functionality. Your contributions will be pivotal in ensuring our clients receive the highest quality of service and products tailored to their specific needs.
d2b-1, a digital marketing agency headquartered in Australia, is hiring a Creative Graphic Designer & Content Creator. This remote role is open to candidates based in Manila or anywhere in Metro Manila, Philippines. Role overview This position focuses on producing visual content that reinforces the agency’s brand across various digital platforms. Collaboration is central: expect to work alongside marketing strategists and other designers to create graphics for the web, social media, and more. Bringing new ideas and design solutions to help tell compelling brand stories is a key part of the job. What you will do Design visual assets that support the agency’s presence across digital channels Collaborate with marketing and design colleagues to develop graphics for web, social, and other digital spaces Offer creative input and design concepts to enhance brand storytelling Requirements Background in graphic design and digital content creation Strong creative instincts and attention to detail Ability to work well with others in a remote environment Interest in using design as a storytelling tool d2b-1 welcomes candidates who are motivated by design and creative storytelling to apply.
Who Gives A Crap
Not all heroes wear capes — but many do use toilet paperAre you ready to take on a challenging role at a purpose-driven startup and make a positive impact in the world? Join the revolution!A memorable name, a serious missionAt Who Gives A Crap, we create eco-friendly products and donate 50% of our profits to provide clean water and build toilets for the billions lacking proper sanitation. So far, we’ve contributed over $18 million AUD (approximately $12.5 million USD) to fund sanitation initiatives worldwide. We are experts at doing good.With operations in Australia, the Philippines, China, the US, the UK, and Europe, our dedicated team of over 200 individuals is committed to making a significant impact for people and the planet. Our goal is to increase our annual donations tenfold in the coming years to ensure everyone has access to clean water and sanitation services.About the RoleWe are seeking a passionate and purpose-driven Retail & B2B Graphic Designer to join our Creative team. In this position, you will be the primary designer for all initiatives across our Retail and B2B channels, playing a crucial role in bringing the Who Gives A Crap brand to life in these markets. This is an opportunity to directly influence our presence in stores and with business clients, utilizing your design expertise to help us create a better world. This is a remote-first position, but candidates must be based in Australia, where our global creative team operates.If you were part of our team this past month, here are some projects you might have tackled:Crafting a new campaign for one of our retailers, from a simple aisle display to a comprehensive car park takeover.Defining and enhancing our shopper marketing toolkit to ensure consistent, effective, and visually appealing brand presence.Assisting our sales team with an engaging pitch deck to introduce us to a significant new retailer.Collaborating with the B2B team to create a fresh brand activation for an upcoming trade show.Producing and delivering a suite of digital assets to bolster our retail e-commerce platforms.Supporting the design of limited edition packaging to be launched in stores nationwide.
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