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Join Boldr Inc. as a Technical Support Representative and play a vital role in providing exceptional support to our clients. You will be the first point of contact for customer inquiries and issues, utilizing your problem-solving skills to deliver effective solutions and ensure customer satisfaction.
Boldr Inc. is dedicated to empowering businesses through tailored solutions and exceptional customer service. Our team is passionate about creating meaningful connections and delivering value to our partners.
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Boldr Inc.
Join Boldr Inc. as a Technical Support Representative and play a vital role in providing exceptional support to our clients. You will be the first point of contact for customer inquiries and issues, utilizing your problem-solving skills to deliver effective solutions and ensure customer satisfaction.
Join our rapidly expanding team at tasq-work as a Technical Support Representative (TSR) in Pasig! In this dynamic role, you will provide outstanding service to our esteemed clients through exceptional communication, adept problem-solving, and thorough customer profiling.Key Responsibilities:Respond swiftly and professionally to customer inquiries via phone, email, and chat.Resolve customer issues and complaints with a commitment to first-call resolution.Maintain precise and detailed records of customer interactions.Collaborate with team members to refine customer service processes.Provide comprehensive product and service information to assist customers effectively.Proactively pinpoint opportunities to enhance the customer experience.Achieve or surpass individual and team performance objectives.
Boldr seeks a Technical Support Specialist T3 to join the team in Pasig, Metro Manila. This position centers on handling complex technical issues and supporting clients as they navigate technical challenges. The role helps ensure customers have a seamless experience when problems arise. Main responsibilities Troubleshoot and resolve advanced technical problems for clients Guide users through step-by-step solutions Deliver thorough and effective support to every customer Location This role is based in Pasig, Metro Manila, Philippines.
About Boldr Boldr is a certified B-Corp with a mission to deliver strong client experiences while creating dignified, meaningful jobs in communities worldwide. The team spans five countries and over a thousand members, with plans to grow to 5,000 by 2027. Boldr’s culture centers on connecting people who share core values and making a positive impact together. Our Values Authenticity: Build meaningful connections. Curiosity: Pursue better solutions through questions and exploration. Dynamic: Adapt and evolve as challenges arise. Ambitious Vision: Combine big-picture thinking with operational excellence. Empathy: Foster partnerships rooted in understanding. Role Overview: Technical Support Specialist T3 Based in Pasig, Metro Manila, the Technical Support Specialist T3 handles complex technical queries and acts as a trusted advisor for both customers and internal teams. This role involves collaborating across departments, solving high-impact problems, and supporting improvements in product features, processes, and team growth. AI-informed solutions play a part in enhancing customer service. What You’ll Do Respond thoughtfully and personally to customer inquiries via chat, email, and video support. Use a consultative approach to help users succeed and identify opportunities for improvement. Triage incoming requests and highlight trends in customer issues for team awareness. Communicate accurate, complete information with empathy and professionalism. Support 60-70 customers each week, delivering efficient and meaningful assistance. Log, manage, and follow up on all customer support tickets. Troubleshoot and resolve product-related questions and technical issues. Diagnose and resolve issues involving APIs, webhooks, SDKs, and related technologies. Handle ad hoc tasks as requested by clients. Monitor client dashboards and platforms, proactively reaching out to customers who need extra support. Who Boldr Looks For Boldr values people who want to make an impact and support the company’s growth and purpose. Candidates who bring their full effort, unique strengths, and embody curiosity, adaptability, and authenticity will thrive here.
twoconnect-careers
Role Overview twoconnect-careers is seeking a Systems & Automation Support Engineer for the dayshift in Pasig, Metro Manila. This role focuses on maintaining internal business systems, supporting users, and improving operational efficiency through automation and system integration. The position involves hands-on technical troubleshooting, user access management, and workflow automation to help drive ongoing business improvements. Main Responsibilities Maintain and enhance internal business systems to support reliable, user-friendly, and efficient operations. Deliver first-line and second-line technical support for internal users, covering devices, software, system access, and daily technical concerns. Assess current workflows and identify opportunities for automation, AI-driven solutions, and process redesign. Design, build, test, and maintain automated workflows on key business platforms. Develop automations that connect internal systems, databases, forms, CRMs, communication platforms, and reporting tools. Support integrations across business systems, including CRM, communication, HR, finance, project management, and collaboration tools. Update IT asset inventories, support logs, system documentation, process maps, training materials, and standard operating procedures. Take on additional relevant tasks as needed.
Join iqeq as a Senior IT Support Engineer and be a critical part of our dynamic team. In this role, you will provide top-notch technical support, troubleshoot complex issues, and ensure the seamless operation of our IT systems.We are looking for a proactive individual who thrives in a fast-paced environment, possesses strong problem-solving skills, and has a passion for technology.
Hive Health
Join Our Mission to Transform Healthcare! At Hive Health, we are dedicated to making healthcare more accessible to everyone. We are looking for enthusiastic and motivated individuals who are eager to contribute to meaningful solutions in a dynamic and innovative environment. If you are passionate about improving the healthcare experience, we want to hear from you!Your RoleAs a Customer Care Representative, you will be instrumental in delivering a positive and seamless experience for our members throughout their healthcare journey. This position supports our ongoing customer service operations and requires adaptability to meet shifting business demands.Member Support & ExperienceServe as the primary point of contact for member inquiries regarding healthcare plans, benefits, care availments, claims, and platform usage through various communication channels.Deliver clear, accurate, and compassionate support while prioritizing a member-focused approach.Take responsibility for member issues by managing cases until resolution and performing timely follow-ups.Maintain accurate documentation of member interactions and actions taken within internal systems.Cross-Functional CollaborationWork alongside internal teams such as MedOps, Product, Finance, and Partnerships to resolve member concerns and facilitate next steps.Effectively communicate tasks, follow-ups, or escalations to relevant teams while ensuring a cohesive member experience.Operational Coverage & SchedulingContribute to a flexible work schedule to ensure robust coverage for a 24/7 support operation, including:Rotational shifts (day, mid, or night).Weekend and Philippine or company-declared holiday work as required by operational needs.Exhibit flexibility in scheduling to align with business requirements and team coverage strategies.Show reliability and punctuality during assigned shifts to ensure consistent service delivery.Quality, Compliance & Professional StandardsAdhere to company standards for service quality, professionalism, and data privacy at all times.
Are you ready to make a meaningful impact? At Hive Health, we are dedicated to transforming healthcare to be more accessible for everyone. We are searching for passionate and motivated individuals who thrive in a dynamic, innovative environment and are eager to contribute to solutions that truly matter. Join us!Your RoleAs a Customer Support Representative, you will be instrumental in providing a seamless and positive experience for our members throughout their healthcare journey. This role is vital to our continuously operating customer support function, requiring adaptability to meet changing business needs.Member Support & ExperienceServe as the primary contact for member inquiries regarding healthcare plans, benefits, service availments, claims, and platform utilization through calls and digital support channels.Deliver clear, accurate, and compassionate assistance while prioritizing a patient-centric approach.Take ownership of member concerns by managing cases through to resolution and ensuring timely follow-ups.Document interactions, actions taken, and outcomes accurately in internal systems.Cross-Functional CoordinationWork collaboratively with internal teams such as MedOps, Product, Finance, and Partnerships to resolve member issues and facilitate next steps.Refer tasks, follow-ups, or escalations to appropriate teams while ensuring a consistent member experience.Operational Coverage & Scheduling ExpectationsSupport a flexible work schedule to ensure adequate coverage for our 24/7 in-house support operation, which may include:Rotating shifts (day, mid, or night)Availability for weekends and Philippine or company-declared holidays, as required by operational needs.Exhibit flexibility in scheduling based on business needs, volume patterns, and team coverage planning.Maintain reliability, punctuality, and readiness during assigned shifts to support consistent service delivery.Quality, Compliance & Professional StandardsAdhere to company standards for service quality, professionalism, and data privacy at all times.
AireSpring
Key Responsibilities:- Diagnose and resolve Layer 1 (physical layer) and Layer 2 circuit problems.- Collaborate with Competitive Local Exchange Carriers (CLECs) and Incumbent Local Exchange Carriers (ILECs) to manage trouble tickets and troubleshoot transport and Layer 2 issues.- Engage with vendors to troubleshoot hardware and software-related challenges.- Oversee customer trouble tickets using our ticketing system.- Provide support to customers and vendors via phone, email, and chat to swiftly address service issues.- Deliver thorough and timely updates on ticket status.- Familiarity with network monitoring tools and systems is beneficial.- Experience with SD-WAN technologies (Velo) is advantageous.- Work in a 24/7/365 operational environment to ensure exceptional customer service.- Proficiency with routers (Cisco, Adtran, Juniper) is required.- General knowledge of firewalls, specifically Fortinet and Meraki, is desirable.
Egis Group
Join Egis Group as a Technical Designer specializing in Power Distribution. In this role, you will leverage your technical expertise to develop innovative solutions that meet the needs of our clients. Collaborate with engineers and project managers to ensure the successful execution of power distribution projects, while adhering to industry standards and best practices.
Umpisa Inc.
Join Umpisa Inc. in our mission to establish the Philippines as a global technology hub. We are an innovative tech services firm dedicated to partnering with diverse industries and clients to deliver transformative solutions through digital innovation, advanced software development, and venture building.Our commitment is to design impactful, world-class products and solutions that enhance the lives of organizations and individuals. We provide exciting and rewarding career opportunities in software development, product innovation, emerging technologies, and more for qualified candidates.Role Overview: As the Senior NetSuite Technical Lead, you will take ownership of the CLIENT’s financial ecosystem, prioritizing NetSuite. This hands-on position involves managing system configurations, integrations, security, and overall system health across various tools including NetSuite Planning & Budgeting (NSPB), Avalara, Rillion, FloQast, and banking platforms.You will collaborate closely with Finance, Tax, and Digital teams to balance daily operational support with strategic initiatives focused on scalability, automation, and optimization. This role demands a strong technical foundation combined with a systems architecture perspective.
Keywords Studios
Important: This position requires onsite work. The Live Chat Support team collaborates with a prominent name in the gaming industry.All team members located in the Philippines must report onsite as per company policy. A permanent work-from-home arrangement is not available.Since our inception in 1998, we have been dedicated to transforming how players engage with their favorite games. Today, we are a global team of over 12,000 professionals operating across 70+ studios in 26 countries.We provide comprehensive support to video game developers and publishers, offering a variety of solutions including art, audio, testing, localization, and player engagement services. Our Player Engagement division specializes in technical support, community management, and trust & safety services for both AAA and indie studios in the gaming sector.Join our mission to cultivate vibrant player communities and deliver exceptional experiences! Role OverviewAs a Player Engagement Agent, you will be the vital communication bridge between our clients and the gaming community. Your duties will involve investigating and providing timely, high-quality answers to player inquiries, while also relaying valuable feedback to our developers. Join our dynamic team for continuous growth opportunities and the chance to make a significant impact. Level up your career and apply today!
Hive Health
Are you ready to make a difference? At Hive Health, we are dedicated to transforming healthcare into a system that is accessible to everyone. We are seeking enthusiastic and motivated individuals who thrive in a dynamic and innovative environment to join our mission. If you are passionate about contributing to impactful healthcare solutions, we would love to hear from you!Your Role:As a Healthcare Customer Support Specialist, you will play a pivotal role in enhancing member experiences throughout their healthcare journey by providing exceptional support. This role requires adaptability to meet the changing needs of our business.Member Support & ExperienceServe as the primary contact for member inquiries about healthcare plans, benefits, claims, and platform utilization through calls and digital channels.Deliver clear, accurate, and compassionate support while maintaining a focus on patient satisfaction.Take ownership of member issues and ensure timely resolutions with appropriate follow-ups.Document all interactions thoroughly in internal systems for accurate record-keeping.Cross-Functional CollaborationWork closely with teams across the organization, including MedOps, Product, Finance, and Partnerships, to address and resolve member concerns.Facilitate task endorsements and escalations to relevant departments while ensuring a smooth member experience.Operational Coverage & SchedulingContribute to a flexible work schedule that supports a 24/7 in-house support operation, which may involve:Rotational shifts (day, mid, or night)Weekend and holiday availability as required to meet operational demands.Maintain flexibility in your schedule based on business needs and team coverage plans.Exhibit reliability and punctuality during assigned shifts to ensure consistent service delivery.Quality, Compliance & Professional StandardsAdhere to company standards for service quality, professionalism, and data privacy at all times.
First Focus
Senior Client Subject Matter ExpertAre you tired of odd hours that leave you explaining your schedule to friends and family? If so, this opportunity is perfect for you!This position offers a day shift aligned with Australian business hours, allowing you to enjoy breaks like a normal person and soak up some much-needed sunlight.About UsAt First Focus, we pride ourselves on being Australia's premier Managed Service Provider (MSP) with a dedicated team of over 360 professionals spanning Australia, New Zealand, and the Philippines. For over 15 years, we have fostered sustainable growth and profitability while avoiding the pitfalls of corporate chaos.We are committed to a positive workplace culture, which means:Prioritizing the well-being of our Philippines team.Encouraging a collaborative and supportive management approach.Recognizing burnout isn’t part of our culture and actively working to maintain a healthy work environment.We hire talented individuals, provide them with the necessary support, and empower them to excel in their roles.What You Will DoAs a Senior Client Subject Matter Expert, you will serve as the primary technical contact for your clients, building trust and understanding their unique environments. You’ll work directly with Australian clients during their business hours, taking ownership of their systems and resolving genuine issues, sometimes even playing the hero (modest applause is optional).Reasons to Join UsEnjoy a day shift aligned with Australian hours (yes, really).Work in a hybrid setup—because daily commuting is a test of patience.Collaborate with genuinely skilled engineers (the good kind, not the egotistical kind).Take real ownership of client environments—no more just closing tickets.Experience a clear pathway for growth; we believe in promoting from within.Enjoy a variety of tasks that keep your work engaging but organized.
Keywords International
Join our dynamic team at Keywords International as a Bilingual Customer Support Team Lead specializing in player engagement. We are seeking an enthusiastic leader who is fluent in both English and Japanese to enhance our customer support operations. In this role, you will manage a team of support agents, ensuring they deliver outstanding service to our gaming community. Your expertise will help foster a positive environment for both our team and our players.Key responsibilities include training and mentoring team members, developing support strategies, and analyzing customer feedback to improve service quality. If you are passionate about gaming and customer service, this is the perfect opportunity for you!
Role OverviewAt Umpisa Inc., we strive to position the Philippines as a globally recognized tech hub.We are a forward-thinking technology services firm, collaborating with diverse industries, clients, and talented individuals to develop pioneering solutions that drive digital transformation, modern software development, and innovative venture creation.Our aim is to deliver world-class products and services that enhance the lives of organizations and individuals alike. We offer rewarding and challenging career paths in software development, product innovation, emerging technologies, and more for the right candidates.Key ResponsibilitiesConduct hands-on testing of web, mobile, API, and microservices applications.Assist in the development and upkeep of automated test suites, integrating them with the DevOps pipeline.Take charge of QA responsibilities within assigned agile teams, serving as the primary quality gatekeeper for deliverables.Ensure quality standards are upheld across all testing phases, including functional, regression, integration, and UAT testing.Work collaboratively with developers, scrum masters, business stakeholders, and clients to confirm products meet expectations.Define testable user stories, create test scenarios and cases, execute and automate tests, and report on results and progress accurately.Engage in daily stand-ups to discuss testing updates and challenges.Implement effective defect management and incident reporting processes.Continuously seek improvements for QA processes, test coverage, and deliverables.Stay informed about new digital products and technology trends.
Egis Group
Join our team as a Project Financial Support Officer at Egis Group, where you will play a crucial role in ensuring the financial health and viability of our projects. You will collaborate closely with project managers and stakeholders to manage budgets, track expenses, and provide insightful financial analyses. This is a fantastic opportunity for individuals who are passionate about finance and project management.
Egis Group
Join Egis Group as a Project Financial Support Officer and play a pivotal role in ensuring the financial integrity of our projects. You will collaborate closely with project managers and stakeholders to monitor budgets, conduct financial analyses, and ensure compliance with company policies.
Join our dynamic team as a Customer Service Representative in Pasig! We are seeking enthusiastic individuals eager to provide outstanding service to our valued clients. In this role, you will utilize your strong communication skills, problem-solving abilities, and customer profiling techniques to create memorable customer interactions.Key ResponsibilitiesRespond efficiently and professionally to customer inquiries through various channels such as phone, email, and chat.Resolve customer issues and complaints with an emphasis on achieving first-call resolution.Keep meticulous records of customer interactions and transactions.Collaborate with team members to enhance customer service processes and experiences.Provide detailed product and service information to meet customer needs effectively.Proactively identify and act on opportunities to improve the overall customer experience.Achieve or exceed individual and team performance benchmarks.
Join Us in Transforming Healthcare! At Hive Health, we are dedicated to revolutionizing healthcare accessibility for everyone. If you are passionate and driven to contribute in a dynamic and innovative environment, we want to hear from you!Key ResponsibilitiesServe as the primary contact for members, addressing inquiries about healthcare plans, benefits, claims, and platform usage through various support channels.Provide empathetic, clear, and accurate assistance with a focus on patient satisfaction.Take ownership of member concerns, managing cases to resolution with timely follow-ups.Document all member interactions, actions taken, and outcomes accurately in internal systems.Collaborative Member SupportWork closely with MedOps, Product, Finance, and Partnerships teams to resolve member issues and facilitate next steps efficiently.Coordinate endorsements, follow-ups, or escalations to appropriate teams while ensuring a seamless member experience.Operational Scheduling & FlexibilitySupport a dynamic work schedule to ensure coverage for our 24/7 support operations, which may involve:Working in rotational shifts (day, mid, or night)Availability on weekends and Philippine or company-designated holidays, based on operational needsExhibit flexibility in scheduling aligned with business requirements and team coverage planning.Ensure reliability, punctuality, and readiness during assigned shifts to maintain consistent service delivery.Commitment to Quality and ComplianceUphold company standards for service quality, professionalism, and data privacy at all times.
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