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Join our dynamic team at Collabera as a Technical Support Representative in Phoenix, Arizona! In this role, you will be the first point of contact for our clients, assisting them with technical inquiries and providing exceptional customer service. Your expertise will help resolve issues efficiently and ensure a seamless experience for our users.
Collabera is a leading provider of technology and workforce solutions, dedicated to helping businesses achieve their goals by connecting them with the right talent. Our innovative approach and commitment to excellence make us a trusted partner in the technology sector.
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Search for Deskside Support Representative
223 results
Artech Information Systems LLC
Join our dynamic team as a Deskside Support Representative in Phoenix, Arizona. We are seeking motivated individuals who are passionate about technology and customer service. In this role, you will provide essential technical support and assistance to users, ensuring their IT systems run smoothly and efficiently. Your expertise will help in troubleshooting a…
Artech Information Systems LLC
Job Title: Deskside Support Representative - Distributed Client ServicesJob ID: S2LCFLLocation: Phoenix, AZDuration: 1 year (with potential for extension)As a Deskside Support Representative, you will be responsible for diagnosing, configuring, and installing a range of common applications, as well as installing and removing desktop PCs and monitors. Your role will include providing remote support for O365 on both workstations and mobile devices.Key responsibilities include: Performing basic Deskside Services including installation, movement, addition, and changes (IMAC), setting up configurations, and following provided scripts. You'll also provide software support for low-complexity issues on personal computers, assisting customers with problem identification and resolution related to hardware or platform issues, directly at their business location.Additionally, you will offer Deskside Support for software break/fix tasks related to limited complexity problems on platforms ranging from the current version of Windows to four previous generations, as well as the latest Apple operating systems. Familiarity with the Microsoft Office Suite and other common software applications is essential.
Collabera
Join our dynamic team at Collabera as a Technical Support Representative in Phoenix, Arizona! In this role, you will be the first point of contact for our clients, assisting them with technical inquiries and providing exceptional customer service. Your expertise will help resolve issues efficiently and ensure a seamless experience for our users.
Cox Communications
Join our dynamic team as a Technical Support Representative, where you'll be essential to the ongoing stability and expansion of our organization. As the face of the Cox brand, you will be part of a dedicated, service-oriented team that:Ensures a superior customer experience and provides honest, dedicated support in a call center environment.Conducts real-time troubleshooting to resolve technical issues for customers.Educates residential Cox customers on product installation and usage.Identifies opportunities to propose additional or upgraded services while maintaining exceptional customer satisfaction.Embraces and exemplifies the core values of Cox, fostering a culture of respect and teamwork.Embark on your career journey with Cox Communications as a Technical Support Representative, where you’ll not only enhance the lives of our customers but also advance your own career.Key Responsibilities:Handle inbound customer inquiries regarding various Cox products in a call center setting.Pinpoint the root cause of customer issues and determine necessary actions for resolution, utilizing company resources and collaboration with other departments.Provide real-time troubleshooting assistance over the phone and schedule service appointments when necessary.Deliver exceptional customer service by addressing basic programming queries and connecting customers with sales for more complex inquiries.Foster customer loyalty through follow-up calls after actions taken by other Cox departments.Engage with customers to understand their needs and concerns effectively.Keep customers updated on the status of their inquiries by accessing work order information.Document call details and new account information accurately within the computer system, completing any necessary forms for inter-departmental requests.Bilingual (English/Spanish) candidates may have additional opportunities and incentives.Perform other related duties as assigned.
Tessenderlo Group
Role Overview Tessenderlo Group is hiring a Customer Service and Logistics Support Representative in Phoenix. This position plays a key part in daily operations, focusing on both customer support and logistics coordination. Main Responsibilities Handle customer inquiries and provide timely assistance Coordinate logistics activities across departments Support efforts to improve and streamline operational processes Work to maintain high levels of customer satisfaction
Collabera Inc.
Join our dynamic team at Collabera Inc. as a Senior Customer Service Representative! In this role, you will be the voice of our company, providing exceptional support to our valued customers. You will handle inquiries, resolve issues, and ensure a seamless experience for all clients.
Cox Communications
At Cox Communications, we strive to connect people with the things they cherish most. Join our dynamic call center team as a Technical Support Customer Service Representative, where you will be the voice of our brand dedicated to Serving, Solving, and Selling.We provide a range of benefits designed to support our employees:Competitive salaries with opportunities for performance-based bonuses.Complimentary Internet access and discounted services from Cox.Comprehensive medical, dental, and vision coverage starting on your first day.A casual yet vibrant work environment that promotes engagement.Robust retirement plans, including 401(K) and pension options.A healthy work-life balance with up to 22 days of Paid Time Off in your first year, plus 7 paid holidays.Tuition assistance to help you further your education.Numerous community engagement initiatives, including volunteer opportunities.Flexible work arrangements, including potential remote work options in select markets.Career growth opportunities across the Cox family of companies.As a Technical Support Representative, you will:Deliver exceptional customer service, exceeding our customers' expectations.Engage in real-time troubleshooting to resolve technical issues.Educate residential customers on product usage and service enhancements.Identify opportunities to sell additional services while ensuring a superior customer experience.Embrace our core values of integrity, community, diversity, and customer commitment as you contribute to our mission to enhance the lives of our customers.
Artech Information Systems LLC
Join our dynamic team at Artech Information Systems LLC as a Desktop Support Technician. In this pivotal role, you will provide exceptional technical support to our users, ensuring that all desktop systems are running smoothly and efficiently. You will troubleshoot hardware and software issues, assist with installations, and collaborate with other IT professionals to enhance our service delivery.
Cox Communications
Join our vibrant team at Cox Communications, where we connect people to the services they cherish. We are seeking dedicated individuals to become part of our call center team, acting as the voice of our brand to Serve, Solve, and Sell.We provide:Competitive wages with opportunities for performance-based financial incentives.Complimentary Internet services and discounted Cox offerings.Comprehensive Medical, Dental, and Vision benefits effective from day one.A casual yet dynamic and engaging workplace atmosphere.Retirement options including 401(K) and pensions.Work-life balance with up to 22 days of Paid Time Off in the first year plus 7 Paid Holidays.Tuition assistance to support your educational endeavors.Involvement in community initiatives through volunteering opportunities.Flexible work arrangements, including potential work-from-home options in select markets.Numerous opportunities for career advancement across the Cox family of companies.A Technical Support Representative plays a vital role in a supportive, service-oriented team that:Exceeds customer expectations through exceptional service.Engages in real-time troubleshooting to resolve technical issues.Educates Cox customers on product usage and service enhancements.Identifies opportunities to recommend additional services while ensuring a positive customer experience.We embody Cox’s core values of Integrity, People, Diversity, Customers, and Community, ensuring we operate with honesty and respect for all.
Crossroads Technologies Inc.
Join our dynamic team as the Director of Support Services, where you will play a pivotal role in leading IT projects for our esteemed clients. You will manage all support staff and oversee help desk services to ensure seamless deliverables. Collaborating with end-users and vendors, you will support diverse applications and environments, while engaging with client stakeholders to drive strategic vision.Your responsibilities will include regular client meetings, both on-premise and remotely, to support initiatives and maintain routine network operations in various Microsoft environments. You will also manage Active Directory environments, including Group Policies, and lead the deployment of infrastructure enhancements. Your expertise in Office 365 and client application maintenance will be vital as you research and deploy new applications to meet our client's evolving needs.
Meter is rapidly expanding and innovating the future of enterprise networking.If you are a network engineer who views support as merely routine maintenance, it's time to reconsider. In this role, you will engage with some of the most intricate and diverse network architectures in the industry, where each challenge is unique. You will troubleshoot and resolve complex issues, influence product development, and enhance your skills across all layers of the technology stack. This position is not a step back from engineering; rather, it is a deeper dive into the craft, directly impacting the construction and support of next-generation networks.You will be addressing more than just support tickets; you will tackle the most challenging networking problems. If you thrive in dynamic environments, enjoy exploring complex systems, and aspire to influence network design and support, this opportunity is tailored for you.Success MetricsDeliver high-quality technical service to our customers, earning their trust through precision, responsiveness, and effective solutions.Provide actionable product feedback to our engineering team, helping to shape the future of Meter’s hardware and software.Enhance team performance through thorough documentation, collaborative training, and sharing your engineering expertise to uplift the entire team.We will know you are successful when:You adeptly handle complex tickets, accurately adapting to the shifting priorities that come with an active support queue.You identify and implement enhancements to our processes, increasing the team’s efficiency.You act like an owner, continuously expanding your technical knowledge and sharing that insight to improve the entire team.Your Daily ResponsibilitiesDiagnose and resolve issues across all layers of the network stack.Manage and support intricate customer networks, predominantly from a remote setting.Identify, document, and escalate product bugs with clear reproduction steps.Craft well-structured feature requests based on genuine customer needs.Develop and maintain documentation that accelerates resolution times for all team members.Your ProfileYou are a versatile networking professional, skilled in wireless, security, WAN/LAN, routing, DNS, and more.You are dedicated to enhancing the network experience for every customer, providing solutions that...
VDart Inc.
Job Overview:Join our dynamic team as a Web Methods Support Analyst, where you will play a vital role in ensuring the stability and efficiency of our web methods environments. Your expertise will be essential in managing incidents, changes, and problems to deliver seamless support in a high-paced production setting.
DSI Systems
Become Part of Our Dynamic Team!At DSI, we boast over 40 years of experience in sales enablement and tailored business solutions that drive significant results for our clients and partners. We are searching for enthusiastic individuals who are ready to make a meaningful impact in sales and customer service. Our vibrant and fulfilling work environment presents an exceptional opportunity for you to grow alongside us and leave a lasting mark.Position OverviewThe Retail Support Specialist (RSS) is responsible for delivering hands-on support to AT&T customers within bustling national retail settings. In this role, you will directly interact with customers and retail partners to address inquiries related to accounts, billing, devices, and services, often in fast-paced, high-volume circumstances. Achieving success in this position requires excellent communication skills, emotional resilience, technological proficiency, and the ability to maintain composure, accuracy, and professionalism in a dynamic retail environment. Main Responsibilities: Customer SupportOffer courteous, professional, and solution-oriented support to AT&T customers at national retail locations.Address inquiries concerning billing, account updates, plan modifications, device support, and service issues.Troubleshoot wireless devices, network challenges, and feature functionalities.Function effectively in high-traffic retail settings, sustaining focus, professionalism, and service quality during peak periods and escalated situations. Retail Partner SupportAct as the AT&T subject-matter expert for retail employees and third-party labor partners.Serve as the primary AT&T representative for these partners, leading in-store assistance for retail escalations.Proactively engage with store leadership to resolve customer concerns, enhancing partnership alignment and ensuring an exceptional customer experience.Work Environment & Schedule ExpectationsThis position is conducted in a retail environment and necessitates standing, walking, and engaging on the sales floor for up to 8 hours daily.Ability to work flexible hours, including evenings, weekends, and holidays, based on business demands.Comfort working in bustling, customer-facing settings with frequent interaction and problem-solving requirements.Operational ExcellenceEfficiently navigate multiple systems while interacting with customers in real time.Thoroughly document all interactions.Comply with company policies, compliance standards, and privacy regulations.Meet or exceed performance benchmarks, including quality, efficiency, and customer satisfaction metrics.Implement and maintain approved planograms for mobile devices and signage.
United Integrated Services (USA) Corp.
United Integrated Services (USA) Corp., established in 2020 in Phoenix, Arizona, is a dynamic subsidiary of United Integrated Services Co., Ltd. (UIS Taiwan), which has been a leader in multidisciplinary engineering and construction since 1982. We specialize in providing comprehensive design-build services tailored to high-technology industries, focusing on manufacturing facility needs. Our expertise encompasses engineering design, high-tech factory planning, and meticulous delivery of equipment and materials, including critical systems such as clean-room environments, HVAC, electrical installations, and tool hook-ups, all requiring seamless coordination.Summary: As a Project Support Administrator, you will play a pivotal role in supporting the F21 project management team by assisting in daily operations and procedural tasks. You will liaise with both corporate office personnel and on-site construction teams to ensure meticulous record-keeping of schedules, invoices, and daily logs. Your contributions will extend to scheduling meetings and preparing necessary materials to facilitate effective team collaboration.
Luxury Presence
Luxury Presence is revolutionizing the real estate landscape with our cutting-edge AI growth platform. Supported by esteemed investors like Bessemer Venture Partners, we are a thriving Series C company poised to reach $100M in annual recurring revenue within the next six months. Over 87,000 real estate professionals, including more than 30% of the WSJ Real Trends top 100 agents in the United States, trust us to enhance and expand their businesses.We are seeking a passionate Client Success Advocate to join our dynamic Support team. In this role, you will collaborate with some of the most elite real estate agents globally, empowering them to strengthen their online presence—the foundation of their businesses.As a Client Success Advocate, you will be responsible for providing insightful guidance, educational resources, and effective solutions to our clients. Success in this role requires a blend of empathy, quick problem-solving skills, and a solid understanding of web development, real estate, and digital media. Most importantly, you will serve as a trusted partner to our clients as they navigate their business growth.*** Must be available to work from 6 am to 6 pm PT ***Location: Scottsdale/KierlandThis is a full-time position requiring in-office training for the first 3-4 weeks, followed by a hybrid work model (3 days in the office, 2 days remote).
Join Semperis, where our commitment is to be a Force for Good, beginning with an exceptional workplace. We understand that when individuals feel appreciated, supported, and empowered, they excel in their roles. Our focus on cultivating an employee experience grounded in purpose, growth, and balance is paramount. Semperis has been honored as one of America’s Fastest-Growing Cybersecurity Companies by Inc. 5000, a DUNS 100 Top Startup to Work For, and a multi-year recipient of the Inc. Best Workplace award.As a Product Support Engineer at Semperis, you will play a vital role in our Technical Delivery team. Your expertise will be instrumental in troubleshooting technical issues and delivering outstanding customer service for our security and identity products. Additionally, you will contribute to future product enhancements by addressing customer challenges and providing valuable feedback to our management, Product, and R&D teams.**This is a hybrid position, requiring 2–3 days per week in one of our offices. Candidates must be located in one of the following cities:• Phoenix, AZ• Toronto, Canada• Hoboken, NJ• Dallas, TX• Ottawa, CanadaKey ResponsibilitiesDiagnose technical and operational issues to ensure the highest level of customer satisfaction.Acquire and maintain a thorough understanding of at least one or two primary Semperis products assigned for support.Oversee the Support Queue to ensure all Service Level Agreements (SLAs) are met.Demonstrate experience in Active Directory Management (users/groups, schema knowledge, LDAP, Group Policies, SysVol, Enterprise Administration).Familiarity with Cloud technologies, including Azure, AWS, and Google Cloud.Track and document all customer support issues within a CRM platform such as Salesforce.Regularly create Knowledge Base articles to enhance our repository.Ability to identify problems, gather data, establish facts, and draw valid conclusions.Proactively anticipate, identify, and resolve issues/concerns both internally and externally.Develop and present solutions to relevant stakeholders. Professionally and proactively manage conflicts and issues.
Join PLS as a Customer Service Representative (CSR) at our Phoenix location, where you'll be the face of our brand and the primary point of contact for our valued customers. In this role, you will provide exceptional customer service, educate clients on our diverse financial products, and ensure compliance with all company policies and regulations. Your commitment to excellence will help us maintain our reputation as a leading retail provider of financial services.
Industrial Electric Manufacturing
Join Industrial Electric Manufacturing (IEM) and be a key player in shaping the future of electrical distribution systems. With over 75 years of experience, we are committed to delivering innovative solutions for complex power needs. At IEM, we empower our employees, whether seasoned experts or newcomers, to make a significant impact across industries that drive the world's dynamic markets.JOB SUMMARY:The Field Service Support Specialist plays a crucial role in enhancing the efficiency of IEM’s Field Service team by providing comprehensive technical, operational, and administrative support. This position is pivotal in ensuring smooth field operations through 24/7 emergency phone assistance, automation and networking support, troubleshooting coordination, technical documentation, reporting, and inventory tracking. Acting as a vital link between Field Service, manufacturing plants, engineering, production, and procurement teams, this role is fundamental in resolving technical and operational challenges, thus facilitating the successful execution of field service activities. Additionally, the specialist will assist with scheduling, project coordination, training material development, and various support functions that enhance overall Field Service efficiency.SUPERVISORY RESPONSIBILITIES:This position has no direct supervisory responsibilities.ESSENTIAL FUNCTIONS:• Be the first point of contact for 24/7 emergency support.• Provide automation and networking expertise, guidance, and training to Field Service Engineers and Technicians.• Assist Field Service Technicians with commissioning, troubleshooting, and resolving issues.• Serve as a liaison between Field Service and manufacturing facilities to address technical challenges.• Conduct in-depth investigations of critical problems and collaborate with subject matter experts as necessary for resolution.• Aid in the development and upkeep of technical documents including Methods of Procedure, Sequences of Operation, and training materials.• Support the Field Service management team with data collection, reporting, and analysis.• Collaborate with production, service, and engineering teams to identify and rectify product or service deficiencies.• Coordinate with IEM factory personnel to ensure efficient Field Service operations.• Monitor project progress, identify potential risks or issues, and propose corrective actions as required.• Track and manage data related to Field Service activities effectively.
Join PLS as a Customer Service Representative, the face of our brand, where you will deliver exceptional customer service, educate clients on our financial products, and ensure compliance with all regulations. Your role is crucial in maintaining our high standards and a welcoming environment for both customers and team members.
United Integrated Services (USA) Corp.
United Integrated Services (USA) Corp. is a leading multidisciplinary engineering and construction firm established in Phoenix, Arizona in 2020. As a subsidiary of United Integrated Services Co., Ltd. (UIS Taiwan), founded in 1982, we specialize in providing comprehensive design-build services tailored to the high-technology sector's manufacturing facilities. Our offerings encompass engineering design, high-tech factory planning, and meticulous coordination for clean-room systems, HVAC, electrical systems, and tool hook-up, ensuring timely delivery of equipment and materials.Position Overview:We are excited to welcome a dedicated Project Support Administrator to our dynamic team!In this pivotal role, you will support the F21 project managers and project teams by handling daily tasks and procedures, ensuring seamless coordination between our corporate office staff and construction site teams. Your responsibilities will include maintaining precise documentation related to schedules, invoices, daily construction logs, and assisting with the organization of meetings and preparation of materials.** This is a full-time onsite position located in North Phoenix, AZ** Key Responsibilities:Assist F21 Project leaders in documenting job changes, including change orders, purchase orders, and work scheduling.Review and manage contracts to ensure compliance with industry standards.Support financial oversight by assisting with invoice and payment processes, while monitoring project costs, profits, and expenses.Oversee project documentation, creating and updating records to ensure accuracy and validity.Enhance office organization and assist colleagues to optimize operational procedures.Distribute communications promptly and efficiently.Schedule and coordinate meetings and appointments, maintaining a master schedule for all team members. Prepare meeting agendas and take minutes, while assisting in the creation of Excel, Word, and PowerPoint presentations.Address office-related issues, including supplies management, updating employee directories, and seating arrangements.
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