Technical Support Specialist at Okendo | Philippines

OkendoPhilippines

On-site Full-time

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Experience Level

Experience

Qualifications

Proficiency in HTML, Liquid, CSS, and JavaScript. Experience in front-end development, particularly within Shopify. Strong problem-solving skills and attention to detail. Excellent communication skills, both written and verbal. Ability to work collaboratively in a team environment.

About the job

Position Overview:

Join Okendo as a Technical Support Specialist and become an essential part of our mission to empower Shopify brands with seamless platform integration and support. This role involves guiding merchants through their onboarding process by executing front-end development tasks on Shopify storefronts utilizing HTML, Liquid, CSS, and JavaScript. Your responsibilities will include installing Okendo widgets, setting up features, customizing widgets, and troubleshooting front-end issues. Collaboration with the support team, adherence to coding standards, and contributing to our documentation are vital components of this position.

Your Impact:

Technical Support Excellence:

- Deliver prompt and effective chat and email support to merchants during onboarding, installation, and ongoing maintenance.

- Complete onboarding tasks requiring front-end development skills on Shopify storefronts (HTML, Liquid, CSS, JavaScript).

- Install Okendo widgets and execute feature setup, including SEO enhancements and app integrations.

- Conduct post-installation and maintenance tasks for merchants.

- Customize Okendo widgets, add additional components, and troubleshoot front-end bugs.

- Uphold Okendo's coding guidelines to ensure the highest quality of work.

- Strive for excellence in work quality for yourself and your colleagues.

- Proactively request app reviews from satisfied customers.

Team Collaboration:

- Support fellow team members with inquiries and tasks as needed.

- Help maintain and update internal technical documentation.

- Escalate incidents to appropriate team members as necessary.

Product Insight and Industry Engagement:

- Partner with the development team to relay customer feedback and suggest potential product improvements.

- Stay updated on industry trends, best practices, and emerging technologies to provide proactive support to merchants.

Cross-Functional Collaboration:

- Engage in cross-functional projects aimed at improving customer experience and support efficiency.

- Work alongside sales and marketing teams to assist in technical aspects of pre-sales activities, including consultations and product demos.

Empowerment of Okendo Merchants:

- Actively participate in Okendo forums, webinars, and other channels to answer common merchant questions, share insights and best practices, and foster a supportive community.

About Okendo

Okendo is a leading platform dedicated to enhancing the shopping experience for Shopify brands through innovative solutions. We prioritize integration, support, and continuous improvement to empower our merchants.

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