Technical Support Specialist T3

BoldrPasig, Metro Manila, Philippines

On-site Full-time

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Experience Level

Experience

Qualifications

Qualifications:Experience in customer support, preferably in a technical capacity. Strong problem-solving skills and ability to troubleshoot technical issues. Excellent communication skills, both verbal and written. Ability to work collaboratively in a team environment. Proficient in using support tools and CRM systems. A genuine passion for helping customers succeed.

About the job

About Boldr

Boldr is a certified B-Corp with a mission to deliver strong client experiences while creating dignified, meaningful jobs in communities worldwide. The team spans five countries and over a thousand members, with plans to grow to 5,000 by 2027. Boldr’s culture centers on connecting people who share core values and making a positive impact together.

Our Values

Authenticity: Build meaningful connections.
Curiosity: Pursue better solutions through questions and exploration.
Dynamic: Adapt and evolve as challenges arise.
Ambitious Vision: Combine big-picture thinking with operational excellence.
Empathy: Foster partnerships rooted in understanding.

Role Overview: Technical Support Specialist T3

Based in Pasig, Metro Manila, the Technical Support Specialist T3 handles complex technical queries and acts as a trusted advisor for both customers and internal teams. This role involves collaborating across departments, solving high-impact problems, and supporting improvements in product features, processes, and team growth. AI-informed solutions play a part in enhancing customer service.

What You’ll Do

Respond thoughtfully and personally to customer inquiries via chat, email, and video support.
Use a consultative approach to help users succeed and identify opportunities for improvement.
Triage incoming requests and highlight trends in customer issues for team awareness.
Communicate accurate, complete information with empathy and professionalism.
Support 60-70 customers each week, delivering efficient and meaningful assistance.
Log, manage, and follow up on all customer support tickets.
Troubleshoot and resolve product-related questions and technical issues.
Diagnose and resolve issues involving APIs, webhooks, SDKs, and related technologies.
Handle ad hoc tasks as requested by clients.
Monitor client dashboards and platforms, proactively reaching out to customers who need extra support.

Who Boldr Looks For

Boldr values people who want to make an impact and support the company’s growth and purpose. Candidates who bring their full effort, unique strengths, and embody curiosity, adaptability, and authenticity will thrive here.

About Boldr

Boldr is a pioneering global B-Corp dedicated to enhancing client experiences and providing access to meaningful work worldwide. Our mission is to connect diverse individuals who share our values, fostering impactful relationships while expanding our team to over 5,000 members by 2027.

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