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Technical Support Specialist

On-site Full-time

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Experience Level

Experience

Qualifications

Ideal Candidate Profile:The ideal candidate should have prior experience in technical support for electronic and mechanical machines, proficiency and hands-on skills with bench tools, and a solid foundation in utilizing IT systems and ticketing platforms. Main Responsibilities:Oversee the repairs of key duplicating machines in the designated lab. Manage returns and non-conformity complaints. Ensure the smooth operation of post-sales technical service for distributors and end customers. Conduct periodic inventory checks. Manage software update audits and spare parts inventory. Assist colleagues with ticket management. Minimum Requirements:Degree or diploma in a technical field (Electronics/Mechatronics/Electric). Able to read technical and mechanical drawings. Good command of the English language. Willingness to travel within Italy and internationally. Familiarity with Windows environment and information systems. Preferred Qualifications:Knowledge of the French language. Experience with SAP management systems. Familiarity with Service Management Best Practices. Previous experience in the hardware sector.

About the job

Keyline Industries is a prominent family-owned enterprise with two state-of-the-art production facilities in Veneto, nine subsidiaries spanning three continents, and a dedicated team of over 200 professionals, including a centralized R&D hub comprising 40 experts.

As a leading innovator in the manufacturing of keys, key cutting machines, and transponders, Keyline Industries also excels as a unique producer of industrial automated machinery for the security sector and home automation through our esteemed brands, ACS and Allmatic.

To strengthen our technical support team, we are looking for a Technical Support Specialist to join us. The selected candidate will be responsible for customer assistance and the repair of key duplicating machines, supporting our offices and international distributors.

About Keyline Industries

Keyline Industries is committed to innovation and excellence in the manufacturing of key solutions and automated machinery. Our family-owned heritage ensures a focus on quality and customer satisfaction, driving us to be leaders in the security and automation industries.

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