About the job
Who We Are:
Motive empowers organizations running physical operations with innovative tools designed to enhance safety, productivity, and profitability. For the first time, safety, operations, and finance teams can streamline the management of drivers, vehicles, equipment, and fleet-related expenses within a unified system. Coupled with cutting-edge AI technology, the Motive platform provides comprehensive visibility and control, significantly minimizing manual workloads through automation and task simplification.
Serving nearly 100,000 clients, from Fortune 500 corporations to small enterprises, Motive operates across diverse industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.
Learn more at gomotive.com.
About the Role:
As a Technology Program Analyst II, you will report to the Manager of Technology Operations, overseeing the systems and tools that power our Global Solutions Engineering Organization, such as Salesforce, Slack, Jira, Scoro, and others. We seek an experienced, dynamic, and growth-oriented professional to enhance the agent experience rooted in Salesforce and its ecosystem. If you possess a keen interest in understanding business needs and designing efficient, high-quality, and scalable solutions, you are a perfect fit. You prioritize customer and user experience while identifying improvement opportunities.
What You'll Do:
- Gain insights into business needs and leverage your technology expertise to design processes and automations for optimal tool configurations.
- Engage in evaluating and selecting technology tools for internal teams.
- Assist management team members in achieving technology objectives.
- Oversee requests for system access and tool configuration.
- Triage daily issues related to internal and external tools.
- Collaborate with IT and engineering to implement and troubleshoot new processes and workflows.
What We’re Looking For:
- 5+ years of experience in a technology operations role or as a Salesforce Business Analyst.
- A profound and continually evolving understanding of Salesforce Sales Cloud and its ecosystem, including third-party products.
- Strong project management skills with the ability to work effectively in a team environment.
