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Experience Level
Entry Level
Qualifications
The ideal candidate will have a strong background in IT support and operations. A Bachelor’s degree in Computer Science, Information Technology, or a related field is preferred. You should have experience with system administration, troubleshooting, and support of cloud-based applications. Excellent communication skills and the ability to work collaboratively in a fast-paced environment are essential.
About the job
The TechOps & Support Engineer at Sumerge plays a key part in maintaining technical operations for the company’s platforms. This role centers on supporting day-to-day system functionality and ensuring smooth performance across all technical environments.
What you will do
Oversee daily technical operations and manage system integrations
Collaborate with cross-functional teams to troubleshoot issues
Identify areas for operational improvement and help implement better practices
Contribute to the reliability and consistent performance of Sumerge’s platforms
Location
This position is based in Cairo, Cairo Governorate, Egypt.
About Sumerge
Sumerge is a leading technology solutions provider specializing in software development and IT services. With a commitment to innovation and excellence, we empower businesses by delivering cutting-edge solutions tailored to their unique needs. Join us and be part of a team that values creativity, collaboration, and professional growth.
We are seeking a highly skilled Senior Application Support Engineer to provide exceptional technical support for complex application issues, ensuring seamless business operations.Deliver advanced technical support for intricate application challenges, guaranteeing quick resolutions to minimize business disruptions.Thoroughly analyze and troubleshoot both fun…
Join our dynamic team at Blabs as an innovative and technically adept Application Support Engineer. In this pivotal role, you will ensure the smooth operation of essential business applications while enhancing system stability and providing swift resolution to issues affecting our retail operations, including but not limited to POS, ERP, Fintech, and supply chain systems.Key Responsibilities:Deliver L1 and L2 support for mission-critical retail applications, encompassing POS, ERP, inventory, Fintech, and e-commerce platforms.Investigate, troubleshoot, and resolve application-related issues to minimize operational disruptions.Collaborate with IT and business users to identify root causes and implement effective solutions.Assist in the deployment of application updates, testing, conducting UAT, and supporting go-live initiatives.Document solutions and maintain a comprehensive knowledge base to facilitate ongoing operations.Support data integration and flow across systems (e.g., POS, ERP, CRM).Conduct regular system health checks, monitor logs, and uphold system performance standards.Provide end-user training and support, creating training materials as necessary.
Contract|Hybrid|6th of October City, Giza Governorate, Egypt
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Full-time|On-site|New Cairo City, Cairo Governorate, Egypt
Join our dynamic team as a Senior Banking Application Support Specialist. In this role, you will leverage your expertise to provide exceptional support for banking applications, ensuring seamless operations and user satisfaction. Your responsibilities will include troubleshooting technical issues, coordinating with development teams, and implementing solutions to enhance application performance.
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Full-time|On-site|Nasr City, Al Manteqah Al Oula, Egypt
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Full-time|On-site|New Cairo City, Cairo Governorate, Egypt
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Full-time|On-site|Nasr City, Al Manteqah Al Oula, Egypt
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Full-time|On-site|Nasr City, Al Manteqah Al Oula, Egypt
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Role overview The TechOps & Support Engineer at Sumerge plays a key part in maintaining technical operations for the company’s platforms. This role centers on supporting day-to-day system functionality and ensuring smooth performance across all technical environments. What you will do Oversee daily technical operations and manage system integrations Collaborate with cross-functional teams to troubleshoot issues Identify areas for operational improvement and help implement better practices Contribute to the reliability and consistent performance of Sumerge’s platforms Location This position is based in Cairo, Cairo Governorate, Egypt.
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Full-time|On-site|New Cairo City, Cairo Governorate, Egypt
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Full-time|On-site|Nasr City, Al Manteqah Al Oula, Egypt
Job OverviewWe are seeking a talented DCS Application Design Engineer with over 3 years of practical experience in Honeywell DCS systems, specifically Experion PKS or TDC 3000. In this role, you will play a crucial part in designing, configuring, and supporting advanced control systems while enhancing your skills in process industry automation.Key ResponsibilitiesAssist in the design and configuration of Honeywell DCS solutions, encompassing control logic and HMI graphics.Support system maintenance, upgrades, and troubleshooting under the guidance of senior engineers.Participate in commissioning, Factory Acceptance Testing (FAT), Site Acceptance Testing (SAT), and startup activities.Develop and revise control narratives, P&IDs, and alarm management strategies.Collaborate with senior engineers, operations teams, and clients to implement effective solutions.Contribute to ongoing improvement initiatives while adhering to safety and quality standards.
Full-time|On-site|6th of October City, Giza Governorate, Egypt
Advansys is a forward-thinking solutions provider dedicated to offering intelligent, modular, and sustainable technology solutions that optimize operations, elevate customer experiences, and propel business modernization. With a talented team of over 400 engineers, we proudly serve over 100 enterprise clients across 14 countries. Our expertise spans a diverse range of premium services, including Business Automation, Industrial Digitization, Low-Code Development, Cloud Services, Warehouse Automation, and Strategic Outsourcing.Established in 2014, Advansys is a key member of the INTRO Group, a private conglomerate founded in 1980, with extensive investments across various sectors including oil and gas, real estate, specialized engineering, financial investment, food, and manufacturing.We are currently seeking a knowledgeable RAID Support Engineer to oversee and troubleshoot our data management systems. In this pivotal role, you will address complex SQL & PL/SQL challenges, enhance the performance of Apache Spark jobs, manage and monitor Hive DB, and assist in Python-based automation and scripting. You will collaborate with internal teams to guarantee system availability, reliability, and peak performance.Key Responsibilities:Troubleshoot and resolve technical issues related to RAID systems, focusing on SQL & PL/SQL queries, Hive DB, Apache Spark jobs, and Python automation.Monitor system performance and proactively seek optimization opportunities in data pipelines, SQL queries, and Spark jobs.Conduct troubleshooting for data systems, including Spark jobs, Hive DB, and SQL/PLSQL processes, to ensure minimal downtime.Collaborate with development and data engineering teams to implement bug fixes, performance enhancements, and system upgrades.Perform root cause analysis on recurring issues and develop long-term solutions.Support data integrations, ETL processes, and workflows, ensuring they operate efficiently across systems.Assist in automating routine support tasks using Python scripting and SQL automation.Manage and troubleshoot challenges with distributed data processing platforms like Apache Spark, ensuring data jobs perform as expected.Document incidents, troubleshooting steps, and solutions to create knowledge base articles for internal use.Collaborate with cross-functional teams, including Data Engineers, Analysts, and Developers, to deliver timely and effective support.Assist with system deployments and upgrades, ensuring minimal disruption to ongoing operations.
Sumerge is looking for a Senior Staff Technical Operations & Support Engineer based in Cairo. This position centers on managing technical operations and providing reliable support for clients. Role overview The Senior Staff Technical Operations & Support Engineer takes a lead role in maintaining and improving operational processes. Daily work involves collaborating with colleagues across different teams to address challenges and find ways to increase efficiency. Key responsibilities Oversee and optimize technical operations Deliver responsive support to clients Work with cross-functional teams to improve workflows and implement solutions Collaboration This role works closely with other departments to ensure that operational goals align with client needs and company objectives.
Join Incorta, a cutting-edge data analytics and business intelligence platform, revolutionizing the way businesses derive value from their transactional data. Our innovative solution drastically reduces project implementation time, enhances query performance, and provides a singular source of truth for diverse workloads including analytics and machine learning. With a remarkable 90% customer retention rate, our cloud-based service caters to organizations of all sizes, delivering unmatched agility and cost-effectiveness in the analytics landscape.As a Senior Customer Support Engineer, you will play a pivotal role in delivering exceptional post-sales support to our diverse customer base, acting as a champion for their needs. Your responsibilities will encompass resolving non-technical inquiries through various communication channels, alongside addressing technical queries related to our Electronic Support Services. You will also collaborate with fellow Support Engineers to troubleshoot intricate issues and contribute to enhancing our Knowledge Base and user community.We are on the lookout for a motivated, data-driven Support Engineer who is dedicated to delivering an outstanding customer experience and fostering team collaboration. Your contributions will help us achieve our vision of creating the best customer experience globally!
Join our dynamic team at Anas Technologies as a Web Application Developer. In this exciting role, you will leverage your expertise to design, develop, and maintain innovative web applications that enhance user experience and drive business success.
