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Experience Level
Entry Level
Qualifications
The ideal candidate will have a strong background in IT support and operations. A Bachelor’s degree in Computer Science, Information Technology, or a related field is preferred. You should have experience with system administration, troubleshooting, and support of cloud-based applications. Excellent communication skills and the ability to work collaboratively in a fast-paced environment are essential.
About the job
The TechOps & Support Engineer at Sumerge plays a key part in maintaining technical operations for the company’s platforms. This role centers on supporting day-to-day system functionality and ensuring smooth performance across all technical environments.
What you will do
Oversee daily technical operations and manage system integrations
Collaborate with cross-functional teams to troubleshoot issues
Identify areas for operational improvement and help implement better practices
Contribute to the reliability and consistent performance of Sumerge’s platforms
Location
This position is based in Cairo, Cairo Governorate, Egypt.
About Sumerge
Sumerge is a leading technology solutions provider specializing in software development and IT services. With a commitment to innovation and excellence, we empower businesses by delivering cutting-edge solutions tailored to their unique needs. Join us and be part of a team that values creativity, collaboration, and professional growth.
Role overview The TechOps & Support Engineer at Sumerge plays a key part in maintaining technical operations for the company’s platforms. This role centers on supporting day-to-day system functionality and ensuring smooth performance across all technical environments. What you will do Oversee daily technical operations and manage system integrations Collabor…
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Advansys is a forward-thinking solutions provider dedicated to delivering innovative, modular, and sustainable technology solutions designed to optimize operations, enhance customer experiences, and facilitate business modernization. With a team of over 400 adept engineers, we cater to more than 100 enterprise clients across 14 nations. Our expertise spans a diverse range of premium services, including Business Automation, Industrial Digitization, Low-Code Development, Cloud Services, Warehouse Automation, and Strategic Outsourcing.Established in 2014, Advansys operates under the umbrella of the INTRO Group, a private conglomerate founded in 1980 with investments across various sectors, including oil and gas, real estate, specialized engineering, financial investments, food, and manufacturing.Job Responsibilities:Provide technical assistance for RAID systems, addressing issues related to SQL & PL/SQL queries, Hive DB, Apache Spark jobs, and Python automation.Monitor system performance and proactively pinpoint areas for optimization in data pipelines, SQL queries, and Spark jobs.Troubleshoot data system issues, including Spark jobs, Hive DB, and SQL/PLSQL processes to ensure minimal downtime.Collaborate with development and data engineering teams to implement bug fixes, performance enhancements, and system upgrades.Conduct root cause analysis for recurring issues and offer long-term solutions.Assist in the integration of data, ETL processes, and workflows, ensuring efficiency across systems.Automate common support tasks using Python scripting and SQL automation.Manage and troubleshoot issues related to distributed data processing platforms like Apache Spark, ensuring all data jobs function correctly.Document incidents, troubleshooting steps, and solutions to create a knowledge base for internal teams.Collaborate with cross-functional teams, including Data Engineers, Analysts, and Developers, to deliver timely and effective support.Assist with deployments and system upgrades to minimize disruptions to ongoing operations.
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As a Community Support Specialist at Tamatem, you will play a vital role in fostering a positive relationship between our company and our users. You will be responsible for providing effective solutions to user inquiries, ensuring exceptional service standards, and enhancing overall customer satisfaction.You will:Efficiently manage and resolve a high volume of tickets and comments, responding promptly to user queries.Identify and clarify users’ complaints to resolve product or service issues.Establish and nurture strong relationships with users through open and engaging communication.Analyze problems to determine their root causes and communicate effective solutions, ensuring timely follow-up to confirm resolution.Guide potential users by recommending our games that align with their interests and preferences.Maintain an accurate user database through effective internal and external communication.Generate product or service reports by collecting and analyzing user data, contributing to the team’s collective efforts.Document user inquiries systematically and liaise with the product department and management based on customer feedback.Monitor in-game chat for user interactions.Adhere to communication protocols, guidelines, and policies.Perform additional tasks as assigned.
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About UsWe Are Foodics! A pioneering restaurant management ecosystem and payment technology provider. Established in 2014 and headquartered in Riyadh, we have expanded our reach with offices in the UAE, Egypt, Jordan, and Kuwait. We proudly serve clients and partners in over 35 countries worldwide, having processed an astonishing 6 billion (yes, billion with a B) orders to date! Foodics stands out as one of the fastest-growing SaaS companies to emerge from the MENA region, having secured three rounds of funding, including our latest $170 million round, which is the largest SaaS funding in MENA history. This funding boosts our innovative capabilities, enabling us to serve our business owners even better.Your Role in a NutshellWe are looking for enthusiastic individuals to join our Center of Excellence team! As a Customer Support Specialist, you will manage client inquiries through various communication channels and engage in outbound communication to assess customer satisfaction.Key ResponsibilitiesRespond to client inquiries at our Center of Excellence.Follow up on customer inquiries, conduct satisfaction measurement calls, and perform other outbound tasks.Accurately document communication logs in our CRM and ticketing systems.Collaborate with relevant teams at Foodics to ensure timely resolution of support issues.Provide training to clients on using Foodics products via various virtual channels.Report daily activities to team leaders and identify areas needing attention.Qualifications We SeekBachelor’s degree in any field (preferred).0 – 1 year of experience in call center or customer service environments.Proficient in English, especially in verbal communication.Willingness to work flexible shifts in Egypt - On-site (required).Comfortable and skilled in training delivery (preferred).Self-motivated with a strong commitment to resolving customer cases.Excellent communication skills and problem-solving capabilities.Able to perform routine tasks while upholding quality standards.Ideal Candidates Will HaveExperience and comfort in delivering training.Background in the SaaS/Tech or F&B industry.What We Offer YouWe believe you will thrive at Foodics!Highly competitive compensation packages, including bonuses and potential equity.Commitment to personal development with regular training opportunities.
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Job Description:The Service Desk Specialist for Workplace Services and On-Site Support is pivotal in securing new business across diverse markets and sectors. This position demands a profound understanding of our Employee Experience Portfolio, which encompasses Experience Management, Service Desk operations, Workplace Collaboration, On-site Support, and Hardware Life Cycle Management. The ideal candidate will serve as a technical expert, an engaging presenter, and a trusted advisor to prospective clients. Responsibilities include translating complex client requirements into compelling value propositions and solutions that meet client needs while ensuring compliance with security standards.Key Responsibilities:Solution Design & Development: Architect robust, scalable, and secure End User Experience (EUX) solutions tailored to unique client requirements, selecting appropriate products from our Portfolio to optimize the user experience.Presales Support: Lead Subject Matter Expert (SME) in the presales process, collaborating with sales teams to qualify opportunities, develop proposals, and deliver engaging presentations and demonstrations.Technical Expertise: Maintain deep knowledge of the Employee Experience Portfolio and related technologies, staying updated on market trends and competitor offerings.Proposal Development: Assist in crafting high-quality proposals that include technical documentation, presentations, and cost estimates, ensuring they are comprehensive, competitive, and fulfill client requirements.Client Engagement: Interact with potential clients to understand their business challenges and technical needs, clearly articulating the value of proposed solutions and building strong relationships with key stakeholders.Competitive Analysis: Analyze competitive pricing and identify cost-effective solutions to maintain competitiveness.Solution Optimization: Enhance proposals to maximize scores and mitigate competitive advantages.Governance Understanding: Address internal priorities and governance effectively.
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