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Experience Level
Manager
Qualifications
Qualifications:Bachelor's degree in Computer Science, Engineering, or a related field.9+ years of relevant experience in technical operations and support.3+ years of experience in managing teams effectively.
About the job
At Sumerge, our Support team is redefining customer experience standards. By delivering exceptional support and rapid problem-solving, our skilled support engineers cater to our clients' needs through the exploration of cutting-edge technology, innovative products, and comprehensive multi-technology solutions.
Our team leverages profound technical expertise to craft tailored solutions that align with our clients’ objectives, empowering them to overcome significant business challenges while maximizing the benefits of our offerings.
In this role, you will become a trusted partner for our clients, providing timely and accurate solutions to their technical challenges.
About Sumerge
Sumerge is at the forefront of innovation in technology solutions, committed to delivering exceptional service and support to our clients. Our mission is to empower businesses by leveraging the latest technological advancements to drive success and growth.
Role overview The TechOps & Support Engineer at Sumerge plays a key part in maintaining technical operations for the company’s platforms. This role centers on supporting day-to-day system functionality and ensuring smooth performance across all technical environments. What you will do Oversee daily technical operations and manage system integrations Collabor…
At Sumerge, our Support team is redefining customer experience standards. By delivering exceptional support and rapid problem-solving, our skilled support engineers cater to our clients' needs through the exploration of cutting-edge technology, innovative products, and comprehensive multi-technology solutions.Our team leverages profound technical expertise to craft tailored solutions that align with our clients’ objectives, empowering them to overcome significant business challenges while maximizing the benefits of our offerings.In this role, you will become a trusted partner for our clients, providing timely and accurate solutions to their technical challenges.
Join our dynamic team at Blabs as an innovative and technically adept Application Support Engineer. In this pivotal role, you will ensure the smooth operation of essential business applications while enhancing system stability and providing swift resolution to issues affecting our retail operations, including but not limited to POS, ERP, Fintech, and supply chain systems.Key Responsibilities:Deliver L1 and L2 support for mission-critical retail applications, encompassing POS, ERP, inventory, Fintech, and e-commerce platforms.Investigate, troubleshoot, and resolve application-related issues to minimize operational disruptions.Collaborate with IT and business users to identify root causes and implement effective solutions.Assist in the deployment of application updates, testing, conducting UAT, and supporting go-live initiatives.Document solutions and maintain a comprehensive knowledge base to facilitate ongoing operations.Support data integration and flow across systems (e.g., POS, ERP, CRM).Conduct regular system health checks, monitor logs, and uphold system performance standards.Provide end-user training and support, creating training materials as necessary.
We are seeking a highly skilled Senior Application Support Engineer to provide exceptional technical support for complex application issues, ensuring seamless business operations.Deliver advanced technical support for intricate application challenges, guaranteeing quick resolutions to minimize business disruptions.Thoroughly analyze and troubleshoot both functional and technical issues within supported applications, taking full ownership until resolution.Oversee incident and service requests while ensuring compliance with established service level agreements (SLAs).Conduct root cause analysis on incidents, documenting findings to facilitate future reference and improvement.Collaborate with cross-functional teams to effectively address and resolve application-related issues, enhancing overall system performance.Create and maintain comprehensive technical documentation, including user and troubleshooting guides, to support the team and users.Regularly perform software updates, patches, and maintenance on production applications to ensure optimal functionality.Provide training and mentorship to junior team members and other staff, fostering their technical skills.Proactively monitor application performance and availability, implementing measures to ensure high uptime.Participate in on-call support rotation as necessary, responding to urgent operational issues.
Advansys is a forward-thinking solutions provider dedicated to delivering innovative, modular, and sustainable technology solutions designed to optimize operations, enhance customer experiences, and facilitate business modernization. With a team of over 400 adept engineers, we cater to more than 100 enterprise clients across 14 nations. Our expertise spans a diverse range of premium services, including Business Automation, Industrial Digitization, Low-Code Development, Cloud Services, Warehouse Automation, and Strategic Outsourcing.Established in 2014, Advansys operates under the umbrella of the INTRO Group, a private conglomerate founded in 1980 with investments across various sectors, including oil and gas, real estate, specialized engineering, financial investments, food, and manufacturing.Job Responsibilities:Provide technical assistance for RAID systems, addressing issues related to SQL & PL/SQL queries, Hive DB, Apache Spark jobs, and Python automation.Monitor system performance and proactively pinpoint areas for optimization in data pipelines, SQL queries, and Spark jobs.Troubleshoot data system issues, including Spark jobs, Hive DB, and SQL/PLSQL processes to ensure minimal downtime.Collaborate with development and data engineering teams to implement bug fixes, performance enhancements, and system upgrades.Conduct root cause analysis for recurring issues and offer long-term solutions.Assist in the integration of data, ETL processes, and workflows, ensuring efficiency across systems.Automate common support tasks using Python scripting and SQL automation.Manage and troubleshoot issues related to distributed data processing platforms like Apache Spark, ensuring all data jobs function correctly.Document incidents, troubleshooting steps, and solutions to create a knowledge base for internal teams.Collaborate with cross-functional teams, including Data Engineers, Analysts, and Developers, to deliver timely and effective support.Assist with deployments and system upgrades to minimize disruptions to ongoing operations.
At Sumerge, our Technical Support team is dedicated to redefining the customer experience. By delivering comprehensive support and prompt problem resolution, our support engineers meet and exceed our customers' expectations while exploring innovative technology areas, products, and multi-technology solutions.Our Support team leverages extensive technical expertise to craft tailored solutions that align with our clients' objectives, empowering them to overcome significant business challenges through the optimal utilization of our offerings.As a trusted advisor to our clients, you will be relied upon to deliver timely and precise solutions to their technical issues.
Envision Employment Solutions is on the lookout for a skilled Data Operations and Support Engineer to join our esteemed partner, a renowned global leader in IT Services and Consulting.Job SummaryThe Data Operations and Support Engineer will play a crucial role in ensuring the seamless operation and support of enterprise data platforms and integrations. This includes monitoring, troubleshooting, and maintaining production workflows across various systems such as SAP PO, Informatica, and Cloudera, while upholding data integrity and ensuring timely issue resolution.Key ResponsibilitiesOversee the end-to-end implementation of data strategies to support enterprise data management functions.Utilize supporting tools and logs to identify and present root causes of data issues across different functions.Manage the processes of production data operations, deployments, documentation, and data population to ensure compliance with corporate data management standards.Collaborate closely with data functions to ensure all support processes adhere to bank policies, internal controls, data protection legislation, and relevant industry standards.Identify opportunities for process efficiency and improvement, proposing and implementing data automation initiatives.Foster strong collaborative relationships with internal stakeholders, subject matter experts, clients, and vendors.Implement and oversee data backup, restore, and archiving solutions.Ensure data availability throughout its lifecycle.Monitor and manage the performance of data solutions, layers, and transactions.Align database standards from DBA to data support requirements across management layers.Support new data products and participate in new project initiatives.
Sumerge is looking for a Senior Staff Technical Operations & Support Engineer based in Cairo. This position centers on managing technical operations and providing reliable support for clients. Role overview The Senior Staff Technical Operations & Support Engineer takes a lead role in maintaining and improving operational processes. Daily work involves collaborating with colleagues across different teams to address challenges and find ways to increase efficiency. Key responsibilities Oversee and optimize technical operations Deliver responsive support to clients Work with cross-functional teams to improve workflows and implement solutions Collaboration This role works closely with other departments to ensure that operational goals align with client needs and company objectives.
Join Incorta, a cutting-edge data analytics and business intelligence platform, revolutionizing the way businesses derive value from their transactional data. Our innovative solution drastically reduces project implementation time, enhances query performance, and provides a singular source of truth for diverse workloads including analytics and machine learning. With a remarkable 90% customer retention rate, our cloud-based service caters to organizations of all sizes, delivering unmatched agility and cost-effectiveness in the analytics landscape.As a Senior Customer Support Engineer, you will play a pivotal role in delivering exceptional post-sales support to our diverse customer base, acting as a champion for their needs. Your responsibilities will encompass resolving non-technical inquiries through various communication channels, alongside addressing technical queries related to our Electronic Support Services. You will also collaborate with fellow Support Engineers to troubleshoot intricate issues and contribute to enhancing our Knowledge Base and user community.We are on the lookout for a motivated, data-driven Support Engineer who is dedicated to delivering an outstanding customer experience and fostering team collaboration. Your contributions will help us achieve our vision of creating the best customer experience globally!
As a Community Support Specialist at Tamatem, you will play a vital role in fostering a positive relationship between our company and our users. You will be responsible for providing effective solutions to user inquiries, ensuring exceptional service standards, and enhancing overall customer satisfaction.You will:Efficiently manage and resolve a high volume of tickets and comments, responding promptly to user queries.Identify and clarify users’ complaints to resolve product or service issues.Establish and nurture strong relationships with users through open and engaging communication.Analyze problems to determine their root causes and communicate effective solutions, ensuring timely follow-up to confirm resolution.Guide potential users by recommending our games that align with their interests and preferences.Maintain an accurate user database through effective internal and external communication.Generate product or service reports by collecting and analyzing user data, contributing to the team’s collective efforts.Document user inquiries systematically and liaise with the product department and management based on customer feedback.Monitor in-game chat for user interactions.Adhere to communication protocols, guidelines, and policies.Perform additional tasks as assigned.
Join Mercier Consultancy, a leader in gaming support, as we present an exciting opportunity for an Arabic Gaming Support Specialist. This position is based in the vibrant city of Sofia, Bulgaria, and includes fully paid relocation assistance. In this role, you will be instrumental in providing backend support to Arabic-speaking gamers, ensuring they enjoy a seamless and engaging gaming experience.If you have a passion for gaming, strong technical skills, and a commitment to exceptional customer support, this role is your chance to excel!Key ResponsibilitiesOffer backend technical assistance to Arabic-speaking gamers via various communication channels.Identify and resolve technical issues affecting gameplay and user accounts.Collaborate with development teams to troubleshoot complex problems and enhance gaming services.Accurately document all support interactions.Monitor system performance and report bugs or glitches as needed.Stay updated on the gaming platform, features, and updates.
About UsWe Are Foodics! A pioneering restaurant management ecosystem and payment technology provider. Established in 2014 and headquartered in Riyadh, we have expanded our reach with offices in the UAE, Egypt, Jordan, and Kuwait. We proudly serve clients and partners in over 35 countries worldwide, having processed an astonishing 6 billion (yes, billion with a B) orders to date! Foodics stands out as one of the fastest-growing SaaS companies to emerge from the MENA region, having secured three rounds of funding, including our latest $170 million round, which is the largest SaaS funding in MENA history. This funding boosts our innovative capabilities, enabling us to serve our business owners even better.Your Role in a NutshellWe are looking for enthusiastic individuals to join our Center of Excellence team! As a Customer Support Specialist, you will manage client inquiries through various communication channels and engage in outbound communication to assess customer satisfaction.Key ResponsibilitiesRespond to client inquiries at our Center of Excellence.Follow up on customer inquiries, conduct satisfaction measurement calls, and perform other outbound tasks.Accurately document communication logs in our CRM and ticketing systems.Collaborate with relevant teams at Foodics to ensure timely resolution of support issues.Provide training to clients on using Foodics products via various virtual channels.Report daily activities to team leaders and identify areas needing attention.Qualifications We SeekBachelor’s degree in any field (preferred).0 – 1 year of experience in call center or customer service environments.Proficient in English, especially in verbal communication.Willingness to work flexible shifts in Egypt - On-site (required).Comfortable and skilled in training delivery (preferred).Self-motivated with a strong commitment to resolving customer cases.Excellent communication skills and problem-solving capabilities.Able to perform routine tasks while upholding quality standards.Ideal Candidates Will HaveExperience and comfort in delivering training.Background in the SaaS/Tech or F&B industry.What We Offer YouWe believe you will thrive at Foodics!Highly competitive compensation packages, including bonuses and potential equity.Commitment to personal development with regular training opportunities.
Job Purpose:We are seeking a highly skilled Senior Technical Customer Success Engineer to oversee the technical aspects of our customer journey implementation processes, ensuring we achieve the highest levels of customer satisfaction and success.Key Responsibilities:Deliver exceptional customer support for our suite of products and services.Develop and implement top-tier support strategies for our expanding customer base.Provide technical assistance, guiding clients through issue resolution.Create comprehensive documentation to facilitate problem-solving.Coordinate with other teams to mobilize additional resources for issue resolution.Deliver bi-monthly status updates and system health assessments to clients.Thoroughly understand project goals and desired outcomes.Analyze complex technical requirements from customers.Offer guidance on optimal product usage.Respond promptly to customer inquiries through tickets and chat.Relay insightful feedback regarding customer needs to relevant internal teams.Internal Collaboration:Support Team MembersProduct TeamServices TeamTesting TeamQuality TeamUI/UX TeamExternal Engagement:Customers via ticketing system.Note: The internal and external relations defined are fundamental, and subject to change as necessary.
Join Sutherland as an English Customer Support Representative, where you will be the voice of our brand to US clients. In this role, you will assist customers with their inquiries, ensuring a seamless and positive experience. You will utilize your communication skills to resolve issues and provide guidance, making each interaction memorable.
At BeyondTrust, we empower you to fulfill your purpose by contributing to our mission of creating a safer world through our innovative cybersecurity SaaS solutions. Our environment is built on flexibility, trust, and continuous learning, ensuring that your growth and contributions to our success are recognized. You'll collaborate with a team that motivates, supports, and challenges you to reach your full potential. The Role As an Inside Solutions Engineer, you will work closely with our sales representatives and partners to demonstrate the value of BeyondTrust’s extensive product suite. In this technical specialist role, you will be integral to the sales process, providing essential support to showcase the capabilities of our solutions. This position is perfect for individuals eager to enhance their technical knowledge and customer engagement skills within a collaborative team setting. What You’ll Do Assist in executing marketing campaigns, including webinars and product demonstrations. Support lead qualification efforts by validating technical environments and understanding client business challenges. Contribute to timely and accurate RFP/RFI responses. Engage in discovery sessions by conducting background research, asking qualifying questions, and understanding customer needs. Clearly articulate the business value of BeyondTrust solutions to prospects and clients. Demonstrate how BeyondTrust solutions effectively address customer challenges and fulfill their needs. Help craft written proposals that align with financial proposals for prospects. Play a crucial role in achieving technical wins for opportunities by effectively presenting solutions and their value. What You’ll Bring A minimum of 3 years of experience in help desk and/or technical support for applications, server infrastructure, desktops, virtualization, and directory services. Solid understanding of common operating systems and network architectures. Familiarity with foundational security concepts and practices. Ability to assess technical requirements and recommend suitable solutions. Excellent teamwork and collaboration skills, thriving in a team-selling environment. Comfort with delivering presentations to various audience sizes. Security+, Network+, or equivalent industry certifications. Nice To Have Pre-sales experience is a plus, though not mandatory. Basic working knowledge of Linux and other relevant technologies is beneficial.
Your Role:You will serve as the primary liaison for our esteemed customers and partners, ensuring their needs are promptly addressed.Proactively manage incoming support tickets within the established SLA, emphasizing clear communication, expectation management, and timely follow-ups to deliver an outstanding customer experience.Keep customers informed throughout the ticket lifecycle by sharing timely updates and next steps, even during investigations.Take complete ownership of the ticket lifecycle; if an issue cannot be resolved independently, you will collaborate with internal teams to ensure a resolution.Analyze markup languages and application logs to assist the development team in identifying and resolving product bugs.Work collaboratively across departments to champion customer needs effectively.
Join the Umdasch Group as a Sales Support Assistant where you will play a vital role in enhancing our sales processes and supporting our dynamic sales team. You will be responsible for managing inquiries, preparing sales documentation, and ensuring seamless communication between clients and the sales department. Your organizational skills and attention to detail will be crucial in contributing to our overall sales success.
Join our dynamic team at Jobs for Humanity as a Technical Support Specialist. In this role, you will be the first point of contact for our customers, providing exceptional support and troubleshooting assistance. Your expertise will help clients navigate our products effectively and resolve any technical issues they may face.We are looking for someone passionate about technology and customer service, with a keen ability to communicate complex information clearly and concisely. If you thrive in a fast-paced environment and enjoy helping others, we want to hear from you!
Job Description:The Service Desk Specialist for Workplace Services and On-Site Support is pivotal in securing new business across diverse markets and sectors. This position demands a profound understanding of our Employee Experience Portfolio, which encompasses Experience Management, Service Desk operations, Workplace Collaboration, On-site Support, and Hardware Life Cycle Management. The ideal candidate will serve as a technical expert, an engaging presenter, and a trusted advisor to prospective clients. Responsibilities include translating complex client requirements into compelling value propositions and solutions that meet client needs while ensuring compliance with security standards.Key Responsibilities:Solution Design & Development: Architect robust, scalable, and secure End User Experience (EUX) solutions tailored to unique client requirements, selecting appropriate products from our Portfolio to optimize the user experience.Presales Support: Lead Subject Matter Expert (SME) in the presales process, collaborating with sales teams to qualify opportunities, develop proposals, and deliver engaging presentations and demonstrations.Technical Expertise: Maintain deep knowledge of the Employee Experience Portfolio and related technologies, staying updated on market trends and competitor offerings.Proposal Development: Assist in crafting high-quality proposals that include technical documentation, presentations, and cost estimates, ensuring they are comprehensive, competitive, and fulfill client requirements.Client Engagement: Interact with potential clients to understand their business challenges and technical needs, clearly articulating the value of proposed solutions and building strong relationships with key stakeholders.Competitive Analysis: Analyze competitive pricing and identify cost-effective solutions to maintain competitiveness.Solution Optimization: Enhance proposals to maximize scores and mitigate competitive advantages.Governance Understanding: Address internal priorities and governance effectively.
Join Sutherland as a Technical Customer Support Specialist and be the first point of contact for customers seeking technical assistance. In this role, you'll assist customers with troubleshooting software and hardware issues, providing solutions that enhance their experience. Your expertise will help in building customer loyalty and satisfaction.
