About the job
As a Telesales Retention Specialist at ComeOn Group, you will play a vital role in fostering exceptional relationships with our Ontario-based VIP customers. Reporting directly to the Team Leader, your primary focus will be to enhance the experience of our High Value clients through proactive outreach and customer engagement strategies. You will be an integral part of the Account Management Team, dedicated to ensuring customer satisfaction while adhering to Safer Gambling and regulatory standards.
Key Responsibilities:
- Develop and nurture strong relationships with high-value customers.
- Efficiently resolve customer issues by collaborating with CX and other departments.
- Drive customer reactivation and retention initiatives for the Ontario market.
- Contribute to strategic planning by representing customer feedback and advocating for a player-centric experience.
- Engage with customers via phone, email, and chat to alleviate challenges, promote safer gambling tools, meet AML requirements, and gather valuable insights.
- Provide detailed reporting on customer activity at individual, brand, and market levels.
- Monitor customer behaviors to identify opportunities for enhancing their experience.
- Design and implement exciting campaigns to maintain competitiveness and ensure fair rewards.
