About the job
Do you excel in managing and nurturing B2B accounts? Are you also skilled at leveraging sales opportunities to drive account growth? If so, we invite you to explore an exciting opportunity with City Wide Facility Solutions!
City Wide Facility Solutions is actively in search of a Facility Solutions Manager (FSM) for our franchise location in Blue Ridge (Roanoke, VA).
As a Facility Solutions Manager, you will oversee the business operations within an assigned client service area. This position focuses on B2B account management and will involve field support functions such as training, onboarding new clients, conducting inspections of contractor performance, addressing customer requests and complaints, coordinating site visits, and fostering enduring relationships with both clients and contractors. Additional responsibilities include contract negotiation, supply procurement from clients, and ensuring high levels of client satisfaction.
Your Responsibilities:
- Oversee all aspects of client relationships, focusing on retention, growth, and diversification of City Wide's building solutions and products.
- Develop and implement a strategic service plan tailored to meet each client's needs.
- Negotiate and formalize agreements with clients for additional services, determining pricing, staffing, and logistics.
- Manage contractor relationships, including interviewing, hiring, negotiating terms, overseeing agreements, developing service specifications, ensuring compliance, and making necessary changes to contractor assignments.
- Maintain high standards of quality and client satisfaction through thorough quality control inspections and consistent follow-up on commitments made to clients.
- Supervise Night Managers to ensure execution of client strategies and the proper delivery of services.
- Promote and manage the sale of supplies for clients.
- Communicate effectively with contractors and the Director of Operations regarding client issues and address any problems promptly.
- Utilize City Wide's CRM for client inspections, managing extra charges, routing, and more.
- Schedule non-routine activities at client sites using Outlook.
- Collaborate with the Director of Operations and Night Managers to develop and implement solutions for client complaints or service deficiencies and actively monitor compliance.
- Assist the Accounting team in the collection of overdue invoices and payments for contractors.
- Maintain up-to-date route sheets, key/alarm sheets, and monthly planners for each client.
